Sprinkler Warehouse

I spoke to Winter today. She was by far, out of any customer service I have ever dealt with, THE BEST!

I contacted the company to make a return because the product I purchased wasn't working. Customer service did not answer my call so I left a message. Got a text from the company and I responded to the text by describing the problem and askef to return the product. The company's response was by text and it sort of described my complaint. However, I have not received the shipping documents to return the product in accordance with their return policy This company does not stand by their products nor have I received a response to my request to return the product. Just don't buy from this company.

Very fast processing of the order and delivery to the pickup point. More than once I buy in this store. Also encountered with the warranty service.

Sehr schnelle Auftragsabwicklung und Übergabe an das Transportunternehmen. Ich habe mehr als einmal in diesem Geschäft eingekauft. Ausgezeichneter Service und Qualität. Bislang gingen alle auf fünf. Ähnlich wie das Design der Website ist auch die Auswahl der Waren bequem und einfach.

I wouldn't buy from this place again. With their return policy in which you have to pay to return the product and they charge a 20% restocking fee, you might as well just throw the product away rather than return it. I try to return things I can't use so they won't go to waste. Customer service was polite but this policy will prevent me from ever recommending the shop or using it again.

Superior is very difficult to reach in the afternoon from So California. Store hours not advertised.

Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.

Advertise same day shipping. Ordered 6/6 and 1 week later had heard nothing from them. Emailed them with no reply several days later. They advertise same day reply on emails. Tried to call 2 times and waited on hold for 10 minutes.went to chat feature to cancel order. Absolutely no explanation as to what problem was and canceled order. He could not have cared less. This used to be first class business with first class service. Please don't use covid as excuse

Good store, pleasant operator consultant, the order came quickly. Thank you so much! I recommend it!

I have used their sprinklers for about 5 years for our clay court tennis club. Their prices have been MUCH better than the local box stores and their employees have been helpful. Once a mistake was made in shipping and in what their employee told me. They made it totally good and even let me keep the mistakes. I am almost 2,000 miles away and their shipping is quick.

I spoke with a service representative by the name of Wynter. She was so helpful I was in awe, I had ordered the wrong product. It was totally my fault. She helped me take care my problem. She was very professional. She knows how to treat people. Whoever hired her saw the special kind of person she is. I have bought from sprinkler warehouse many times and have never been disappointed.

Terrible experience. Very misleading website/company. I bought what was described as a 10 inch valve cover for my sprinkler system with a 9.5 inch inner lip. The valve they sent is 9.5 wide on top and the inner lip in 8.5. They hide behind the description they get from the manufacturer which does say it is 10 inch cover. They won't credit their mistake without a restocking fee and me paying the shipping to return it. I talked to customer service twice to no avail. The first time I sent pictures of what I was needing to see if they could find the right size for me and heard nothing back. Just called again this morning same song and dance.

So for around $26 dollars Sprinkler Warehouse has created a customer mad enough to take the time to write a review. If I could give them zero stars I would.

Buyers beware.

RM

Gracias al gerente por su ayuda en la selección, equipado, se ve muy bien, muchos perfiles diferentes una gran gama

Strongly recommend Sprinkler Warehouse - their staff is courteous, professional, and knowledgeable. They have a great inventory selection of irrigation supplies, including the sprinkler heads that I needed. I had been told by another company they were no longer manufactured.

I wanted to express my appreciation to the entire organization for the way my order was placed and handled and shipped. First, the receptionist was wonderful helping me place my order. Second, I am grateful for the super fast and delivery of my order (#*******). I am so grateful for such an wonderful buying experience, that I will recommend Sprinkler Warehouse to all my friends, neighbors, and my landscaper.

Robert Keller in Colorado Springs

I purchased Christmas String Lights at a discount price. That is awesome. Can't wait to decorate my house

My guy, or girl, Wynter, was ridiculously knowledgeable and helpful. Seriously, never have I ever been more impressed by a customer service rep. He/She deserves a promotion and/or a raise. #Wynteriscoming #Imstoked

It took over a month of constant pestering after they had received the defective controller they sold me, but I finally managed to get Sprinkler Warehouse to send my refund. The level of incompetence and bureaucracy at this place is hard to believe.

I placed an order at SprinklerWarehouse.com because they have the lowest prices I could find on everything I needed. Not just low price for 1 item, every item I compared on the web and in the local big Home Improvement stores, SprinklerWarehouse.com was always cheaper. And I must say, they ship extremely fast... I received my entire order the next morning. I had to call and ask how they did that... the customer service rep was very professional and fun to talk to. She said they ship every order the same day it is placed up to 5 pm and have a great relationship with FedEx. I do not know what that relationship is, but I am extremely happy! I received everything I ordered very fast and it was obviously packed with care. I recommend Sprinkler Warehouse to anyone that wants to experience what all web stores should be doing... low prices, excellent customer service, and fast fast shipping!

Ive been a sprinkler warehouse customer for quite some time. My most recent orders have made me reconsider shopping with them in the future. After several days without a tracking update (Keep in mind they advertise same day shipping) I attempted to contact SW through their chat service and via phone. Neither of the methods seemed to reach anyone and I waited on hold multiple times in excess of 15 minutes, during their advertised business hours. I finally resorted to emailing them asking for an update, within 24 hours I had a reply. My order had been cancelled. No apology, no justification simply a cancellation.

There are much better suppliers out there..

I have been trying to get the Sprinkler Warehouse system to accept my order for $400 in products but it keeps telling me that I have not selected a shipping address. In my customer preferences my shipping address is clearly set. I have had previous transactions with Sprinkler Warehouse using their Web system but this is failing. There are other problems with the human interface to their Web site related to getting to the customer dashboard. I'll have to use a local source to buy my gear.
My other, recent order went well and was delivered according to expectations.
Overall the Web site seems so close to working properly that I really wish them well. I am also happy to spend money with Texans so I hope they get their act together so I can patronize them in the future.

My sprinkler system is in part controlled by a PVB which allows the water to flow out to the irrigation system to water the grass. Well, after 5 years this valve went and the water spilled out of the valve. I was told that the repair of the valve would run about $225.00, this is not what you want to hear. What I did was to go onto the web and tried to get some information about this item and to see if I could do the repair. I called Sprinkler Warehouse and they could not help for they did not have that part, but they gave me to another staffer and what he did was to send me an email telling me all about this item and the breakdown of the parts I would need if I could find it. Well, because he took the time to do this for me I went further on the web and found Sprinkler Parts Warehouse and they had the part and paid around $50.00 for the kit and it was all plastic but it was exactly the parts I needed. I really thank Sprinkler Warehouse for all the help they afforded me and SAVED ME A LOT OF CASH about $175.00. I owed this company a review because what company tells you everything you need to know to get what you need and get the job done. They were good for me.

I am surprised with their 4.5 stars reviews. Their product are flimsy, working for one day, leaks, bad product.
Their return policy even worse, they charge 20% restocking fees, no free return and they give you store credit, complete rip off, I do not recommend.