• StageLightingStore.com

StageLightingStore.com

Overview

StageLightingStore.com has a rating of 4.85 stars from 4,318 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StageLightingStore.com most frequently mention customer service, credit card, and billing address. StageLightingStore.com ranks 8th among Lighting sites.

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • evidently you didn't like my credit card but no feedback from your site as to what was happening...just nothing.
How would you rate StageLightingStore.com?
Top Positive Review

“Received Item - Was Great”

Chip S.
4/4/24

We ordered some Tie Line for our production team to use. Thank you so much for having them available!

Top Critical Review

“Horrible service”

Cindy D.
12/23/21

"Cancelled my item before it was even processed and shipped. They kept promising to refund but 4 weeks now and no still no refund. I eventually had to call my credit card and dispute the charge. "So sorry. Our sale department is still working on Dec 22 but accouting dept has left for the holiday until Jan 1st" was their latest excuse. Pathetic!"

Reviews (4,318)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (31)
Thumbnail of user chips87
1 review
0 helpful votes
April 4th, 2024
Verified purchase

We ordered some Tie Line for our production team to use. Thank you so much for having them available!

Thumbnail of user lorao7
Lora O.
1 review
0 helpful votes
February 12th, 2020
Verified purchase

I did have an initial error with pricing not reflecting correctly once I added to my cart, but called and got excellent customer service.

Thumbnail of user charlesr608
Charles R.
1 review
0 helpful votes
January 13th, 2020
Verified purchase

Shopping was easy, but editing a credit card locked up and I had to restart the process twice until the changes saved.

Thumbnail of user stephens3193
1 review
0 helpful votes
April 9th, 2024
Verified purchase

The gobos I received were the ones I ordered and apparently I have to write 50 characters in the review or I can't post. Dumb

Thumbnail of user mikeb1346
Mike B.
1 review
0 helpful votes
February 15th, 2020
Verified purchase

Found exactly what I needed-quickly. Pricing is about what I expected, but shipping for less than 1/2 pound of gel plastic sheets (2 pieces!) cost waaaaay toooo much. Ridiculous.

Thumbnail of user alang176
Alan G.
1 review
0 helpful votes
January 17th, 2020
Verified purchase

Your sight is pretty easy to find my way around considering how many products you have. I am not a lighting tech, so some of the jargon of the product names is tough for me, but you have good pictures and that wasn't even too much of an obstacle, so decent job on that, too. Checkout was easy.

Thumbnail of user robertp1040
Robert P.
1 review
0 helpful votes
August 11th, 2019
Verified purchase

Customer service was outstanding. I ordered a very inexpensive part for a littlite but, made a mistake in my order. These folks truly went the extra mile to assist and correct my order. I will definitely recommend them to anyone in need of their products. Thanks again Stage Lighting Store!
Robert P.
San Francisco

Thumbnail of user williamg735
WIlliam G.
1 review
0 helpful votes
January 27th, 2020
Verified purchase

It would be nice if there was a quick access list. we plan to purchase the same items over and over as needed by jobs. it would be helpful to have a wishlist or a quick draw list that I can go into and grab the items I know work best because they would be the same item as last time. I know how to go the long way into previous orders, however thats not as fast as it could be.

Thumbnail of user lisaa398
Lisa A.
1 review
0 helpful votes
January 29th, 2019
Verified purchase

had a lot of trouble completing order last night. tried at least 4 times but cursor kept swirling and even after taking cc info, order would not complete. better luck this AM

Thumbnail of user kennethm290
Kenneth M.
1 review
0 helpful votes
July 19th, 2019
Verified purchase

I needed a bit more information about the product so I contacted your representative. He was very friendly and answered my question. Great service. Thank you

Thumbnail of user darrelp12
Darrel P.
1 review
0 helpful votes
February 7th, 2019
Verified purchase

The last time I shopped here it took forever to be shipped. please ensure faster response this time. Thank you.

Thumbnail of user marilyni12
Marilyn I.
1 review
0 helpful votes
October 8th, 2019
Verified purchase

Everything is great except when choosing the shipping address. If you could add "Choose one" it would be easier.
Thanks!

Thumbnail of user steveng514
Steven G.
1 review
0 helpful votes
January 10th, 2020
Verified purchase

shopping was fine, product range is good, but the check out experience was frustrating. There was some sort of hangup once entering the credit card. The "Saving" screen hung up a couple times. Maybe user error, but after a couple minutes I had to quit the page and come back. I sure hope my CC info isn't floating to long out there in cyber space!

Thumbnail of user bryanl78
Bryan L.
1 review
0 helpful votes
March 17th, 2020
Verified purchase

Products are good quality and price as well as easy to find on website, However, I do feel the shipping is a bit much for what we ordered.

Thumbnail of user briant331
Brian T.
1 review
0 helpful votes
July 22nd, 2019
Verified purchase

Very happy with my experience, the product was packed and shipped quickly, and arrived on time.

Great service overall.

Thumbnail of user amandae116
AMANDA E.
1 review
0 helpful votes
October 26th, 2019
Verified purchase

Easy to purchase, comparable pricing. I appreciate that you have a phone number to follow up with as well.

Thumbnail of user jesw4
Jes W.
1 review
0 helpful votes
February 24th, 2020
Verified purchase

It went great. It felt a little uneasy being required to use the custom Gobo category for stock gobos on account of the size, but not be told the cost wouldn't change. So it led me to wonder how long it would take if it would hold up the rest of the order, so I called. The lady was quite pleasant and I was thankful I didn't get voicemail.

Thumbnail of user robync76
ROBYN C.
1 review
0 helpful votes
October 31st, 2019
Verified purchase

Had to call in because of shipping method. Fixed in 30 seconds and my way. Thanks for the support.

Thumbnail of user richardb429
Richard B.
1 review
1 helpful vote
February 27th, 2020
Verified purchase

For some reason, it kept asking me to re-enter my CSV number from my credit card, even though it was the correct number every time. I eventually had to just use a different card altogether. Kinda frustrating!

Thumbnail of user anea2
5 reviews
1 helpful vote
January 7th, 2021

With the aid of utilizing your exceptional administrations, we're satisfied that your products are completely desirable, so i'd prescribe you to the those who make use of your first rate administrations.

Thumbnail of user nancys985
Nancy S.
1 review
0 helpful votes
January 25th, 2020
Verified purchase

Major problems with processing a credit card. Wouldn't work with AMEX. Changed to VISA but it kept switching back.

Thumbnail of user matthewp365
Matthew P.
1 review
0 helpful votes
November 28th, 2019
Verified purchase

StageLightingStore.com has excellent prices and great service. Their customer service reps are friendly, attentive, and work hard to ensure that any problems are fixed quickly. I love getting gear from this site!

Thumbnail of user charledd
Charled D.
1 review
0 helpful votes
March 9th, 2020
Verified purchase

Had a problem in entering payment...kept saying reenter..but all was correct. Took 3-4 times to get it to go.

Thumbnail of user gg82
G G.
1 review
0 helpful votes
March 10th, 2018
Verified purchase

Easy site to negotiate. Price is fare. Communication with Stagelighting on order confirmation, when items shipped, and when it was delivered excellent! Many types of lightning needs addressed on web site. My need was for landscape lighting. I had a packaging from a previously installed lamp. By matching the make and specifications it was an easy ordering process. Package received well protected and in timely manner. Good Job Stagelighting!!!!

Thumbnail of user eugeneg50
Eugene G.
1 review
0 helpful votes
March 11th, 2019
Verified purchase

Your website is not mobile friendly and I couldn't get through the newsletter step because it opened off screen. I almost bought it from B&H instead but then when I closed my browser and came back in it got around it. Also the item said that it would ship for free then it charged me $18 for shipping. I like your price but dislike your website. It is not friendly to use. Also we tried finding all the items on a laptop but the remote could not easily be found by searching the site.

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Russell B.

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