State Farm

As my title states... unbelievable how incompetent even my local office is. I gave them one last chance after getting shuffled around by Progressive/others, and they blew. Had to split a payment because of a billing error, and it took them almost 3 agents almost 45min. Including the one who setup my policy, to figure out what was going on instead of simply applying a stupid second payment in 20 minutes flat, so I could be on my way. The setup agent acting all confused as heck. Leaving me shaking my danged head.

I had state farm insurance for 40 +years and never had a problem until now. We brought a truck in June 2023 new truck we had a 500 ductable which was no problem. In November we hit a big bird flew in front and broke out the right head light. We had two proposals from Ford which is a ford truck and both were around 1 was 2300 and other 2400 which they found more damage after they replaced it so it was a little more. So they told us we had to buy replacement parts because the 2023 were no longer new because the 2024 have came out and truck was only 5 months old. But that's wrong because it was a new truck. So they only pay about 1;000 to fix our light because they said we could go to Ohio and they would do it with off brand parts. We live in fl. You have a brand new truck and put off brand parts when the truck is only 5 months old This is very disappointing for state farm.

State Farm has more interest in buying sports arenas. Paying pro athletes for commercial advertising. Then paying claims. However, they will take your money to finance their investments.

After being a customer for over 40 years my wife and I had our policies canceled by State Farm. No claims for most of those years.

I would like to share my experience working for the" good neighbor" State Farm for almost 2 years. My manager, a new manager on a power trip, was abusive to me so I complained to upper management about his mistreatment, bullying and abusive behavior towards me.
I was aggressively retaliated against. The retaliation took many forms:
- I was given a low evaluation despite my good performance. The low evaluation caused me to lose 1/2 of my year end bonus.
- The company took back my new hire payment - 8 months later
- I was put under extreme levels of stress & pressure & was held back, singled out and given the highest number of phone calls in the whole team 128calls for me versus 20 calls for their favorites. The combination of high levels of stress & pressure and the excessive number of phone calls caused me to suffer sudden, severe and permanent hearing loss.
- The company continued its retaliation, disability discrimination and harassment against me to push me out
- The company would intentionally unleash its managers to constantly call me and harass me on Teams to answer the phones despite my hearing loss.
Each time I announced I was recording them, they would end the call
- I continued to do my job and process over 100 claims per day despite the toxic and unbearable work environment they have intentionally created for me to push me out
- Finally they fired me for not being able to answer the phones
- I was paid $19.75/H
- I was over used, abused and discarded by State Farm

The law in many States allows the vehicle owners to choose a repair shop without interference from their current insurance company. A deer ran into my stopped vehicle and State Farm only paid about 50% of the cost of repair...My deductible was $500.00 NOT fifty percent of the repair. I have never filed a claim before...and my last ticket was 32 years ago. This is going to litigation and I will ask for all of my policy payments to be refunded due to breach of contract. Go read about all of their other thefts

I have never seen an insurance company work so hard to avoid having to fully pay a valid claim until now. The representative spent an hour or more looking at every single shingle on my garage roof. These were 20 year 3-tab shingles and were only 8 years old and had obvious wind damage. Not only that, they took 2 weeks to come up with their low-ball estimate of $1167.00 to repair the roof and their BS explanation. After my $1000 deductible they are going to pay me $167.00. I spent $4567.00 to have the shingles replaced and I am getting $167 from State Farm. State Farm sucks!

What a awesome place to take your business, quaint business located on springfield road, there are only three people in the office and the head guy, ed quintas, they are so awesome. They are so nice and tolerant of seniors like us. lol, this is what 'good neighbors" should be and are. They are young, but at my age, everyone on the earth is young and they are experienced and polite and professional. They take the time to answer your questions and hear your concerns about insurance. Yes, the office is small, but these people are gems in the insurance industry and a pleasure to do business with.

I called State Farms on a matter. I kept getting transferred from one person to another. After the third transfer, the person "helping" me was obviously not happy doing her job. Her tone of voice and words showed total disregard for my problem. At the end I asked to be transferred to her manager or anyone else which she avoided by placing and then telling me they couldn't help me.

They'll send you claim to an "investigator" if you've had another claim a few years ago. No questions asked.

The adjusters try to use manipulative tactics by bullying the customer. For instance, when I told her how I thought the theft occurred, she replied, "haha, really?" Yes, really. Annoying. It's quite obvious they're trained to make you feel like crap while you're the victim.

I would not recommend even for $5/mo.

I was parked well off the road. A driver who knew he was having "rolling blackouts" was driving at high speed on the wrong side of the road. He sliced off the whole side of my car. There was a witness. My insurer, State Farm, did not even try to get compensation for me from this criminal driver. Instead, they lied to me repeatedly and awarded me only $1700, which they claimed was the value of my car. Then, unknown to me, they declared my car "salvage." I was unable to repair or replace my car. DMV refuses to register it without elaborate repairs and inspections. Cops are threatening to tow me. Because of this I may go completely belly-up and have to live as a "Bag Lady." I am urging everyone: do not ever give insurance companies a nickel more than required. Over the years State Farm received roughly 20k on this policy. And now what I am doing is holding the sack!

Linda Jolley, Palo Alto, CA

I was hit by a state farm policy holder. I had 2 customer service calls and it was the worst experience I have ever had with any "representative".
When I asked if I could speak to someone else. She stated "you sure can, you can call back" and hung up the phone. This is after I sent an email requesting assistance, enterprise and my agent called several times trying to speak with someone... 5 days prior!
I feel bad for those people that need to deal with them on a regular.

Do not get StateFarm for homeowners insurance. I had a large hail storm with hail up to two inches in size and they are denying roof damage as old due to being the wrong color even though I have video and photo evidence of the hail and documentation of no hail damage from before the storm from two different companies.

I gave them a photo of one of the hail stones after it had melted a lot, I didn't want to run out in hail, and they seem to think this will not cause damage since in the denial they say zero damage even though the adjuster was pointing out damage to me.

A couple weeks after starting insurance with State Farm, I received a letter that my original insurance quote was incorrect and I needed to pay $311.31 more. I spoke to two agents and no one would explain the reason for the increase. I quickly jumped back to my previous insurance company which was cheaper than State Farm. What a complete waste of time.

My life,auto and renters all in one,the app is fabulous,adding and updating a policy with ease,great customer service,great rates, they just don't say they appreciate your business, they show it.

They will never do anything for your car! Your agent will ignore you and write to you whenever he feels like it! For towing you'll have to wait 12 hours! They never put a supervisor when asked to speak to one. They hang up on your face! Poor communication! They don't care to give you any status of your roadside assistance! On top of that raise your monthly payments whenever they feel like it without notice! This is the most trash insurance company you'll ever get! I'm contacting the news tomorrow because I am going to warn people about this State Farm scamming insurance company. I called them for towing at 5:42 pm now they are telling me my car will get at 6am the next day

My agent acted the same exact way. No help, no responses to why my insurance has gone up $1000 since I started using them in October 2022. No accidents, no tickets, so how can they keep getting away with this? They are a ripoff!

Adjuster screens calls through voicemail and doesn't respond to my attorneys. Its a simple auto claim. I resent having to sue and if they don't respond, we'll have to go after the driver. So what good is it for him to spend on insurance if they hide when called upon. They're a terrible partner in driving. PS. This is going on for a year

State Farm is a HORRIBLE ins company. Please, if you are reading this trying to decide on an insurance agency, look elsewhere. I cannot even put into words how State Farm is not on your side when it comes to claims and still charges an outrageous amount for insurance each month.

I just want to share and express my gratitude to my State Farm crew in Antlers Oklahoma would be Cameron Goodwin

And Melissa whom I speak to often on the phone and I just want to give them a big thumbs up across the board and say thank you so much!
For excellent and Beyond Lightning Fast service, I had a blown out Tire one morning & it was a Wrap! W/ in the next few days! This Really!
Blew My Mind!
*the next day thank you Cameron your tops buddy even though I have a commercial account you took very good care of me Cameron thank you! It's worth checking out at least Cameron's outfit and you to! Walker,
A Happy Camper
Excell~Lent! I 'used to' be w/ USAA. Too Bad I didn't switch Sooner!
Bear Rifle
His C.S Is

No business ethics! No matter which company, business, or corporation you're working with, ethical principles are always the foremost crucial guidance to guide the company's behavior because it may be a set of conduct that will outline the principles, responsibilities, or maybe the good practices for an entire organization. You will not find any with State Farm insurance!

Do not sign up with State Farm they are a fraud. This prick of an agent name Armando Avila is rude and does not do anything to help lower your insurance. Especially if you never been in an accident or receive any tickets. The individuals who work in the office are all scared of this incompetent fool. He teaches them to raise your deductibles. Exactly why he barely has customers.

1Year later home still damaged roof still leaking wall letting weather in after a car hit my home even though I have attorney I still sit and wait and watch the home I paid off just a year before fall apart, now they decided to cancel my insurance and of course I can't find insurance now because the roof leaking and other damage from the car hitting my home, so now waiting for the hurricane with my name on it to me off, wish me luck and please pray for me.