Stauer has a rating of 3.5 stars from 252 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stauer most frequently mention great price, and high quality. Stauer ranks 11th among Watch sites.
Web site works very well, so do telephone orders. I see your ads in The Nation and like to order from that source. Thanks.
Your advertising is a gimmick. AARP magazine ad doesn't say that the chain isn't included. Web site changes the prices after items go into cart. Discounts appear and disappear seemingly at random. Your shipping charges are ludicrous. It doesn't cost $19.95 + $4.75 insurance to ship a 2 ounce item by regular UPS. You're just trying to make back some of the "discount" on the items.
I Bought three diamond tennis bracelets absolutely gorgeous. The inside out diamond earrings beautiful. The iris ring stunning, the black diamond breath taking.
Highly recommended to all of my friends
Products used:
Jewelry, rings , bracelets, earrings, necklaces
Did you know a woolly mammoth is really an early elephant! Well, research the fine collectibles in the products of Stauer and you will discover some earthy and unearthly products for your beauty and the beauty of your collection! And at first if a phone representative does not fire your imagination be patient, be pensive, relax, breathe, take pause and call back. You will get a different representative.
Tip for consumers:
not at this time
Products used:
jewelry,knives and a red sweater cashmere
HEAVY METAL STYLING SUPERB! I LOVE IT! CANNOT WAIT TO SEE IT IN PER.SON
EXCELLENT HELP OVER TELEPHONE. THANKS
Cheap crap. Maybe if you spend 4 or 5 hundred dollars you might get something that doesn't fall apart (literally the bezel fell off when I replaced the dead battery it was shipped with) on the first day. BTW their internals are plastic with Chinese characters (they're made in China that's why it takes so long and costs so much to ship) way to rip off octogenarians living on fixed income.
Tip for consumers:
My aunt who is 86 gave me a watch. It was crap. Call me if you need to verify I'm real. The house number(call only,no text) *******392
Products used:
Watch
I ordered an item for my 50th anniversary. It never showed up and I never received a notice that the item was no longer available. I had to make other plans. When I looked at my account it indicated backordered, later it was cancelled but I never received a notice of any kind. Better communication with customers would be a great service and don't offer items that aren't available.
Wouldn't honor my membership certificates. Never received them and wouldn't replace them.
I have used Stauer in the past and I like the quality of the products. I was once a member but Stauer failed to send my certificates and wouldn't send replacements. Because of that I quit using Stauer. I recently decided to give them another try and bingo, poor customer service still and products advertised that are no longer available. I think I just made my last order.
I like the uniqueness and quality of the products that I have received.
I bought the tennis bracelet based on a social media post and am very pleased with it; love the golden pearl 12mm necklace as well. I also bought the layered necklace in gold and was very excited to receive it believing it would look really nice and high quality. However, it's VERY yellow looking and overly shiny which makes it obvious it's not anywhere near real gold. I included pictures of the necklace next to a couple of other real and fashion pieces so you can see what I'm talking about.
Given that you have to pay for shipping and also for return shipping should you want to return it I just decided to keep it but definitely disappointed in the overall look and quality of this for the price.
Tip for consumers:
They bombard you with email offers and paper mailers. Plus, I’m quite sure they sell/share your info cuz I got a ton of other random crap emails after I signed up with them.
Products used:
Jewelry—pendant, tennis bracelet, gold chin, 3-tier gold tone necklace and 12mm golden pearl necklace.
Saw the ad in July 2023 American Rifleman magazine. The transaction was as advertised. Very satisfied.
Stauer's excellent reputation.
I got the earrings from Stauer which I ordered to my spouse birthday but was really disappointed. One of the earring was defective (gap in the middle of the earring caused it fell apart, Did't expect it from Stauer. I thought its products have good quality control.
Products used:
Earrings
My Stauer watch looks expensive, but is made very cheaply. The alligator band is made of plastic and broke within a month. I love the looks of the watch, but I would rather pay more for a decently built watch. Stauer cuts corners at every step. I won't be buying any more products from them. Once bitten twice shy.
My wife loved the bracelet. It was a great value for the money. I would recommend this site.
Got very good price
Very nice quality for the price
Love the site. Very easy to navigate
Promo code used
I always dream to have a "Helenite" from Mt. Helen to tribute & remenber each person that is gone due to this momentum... Then checking always "Stauer" found the Pendant & Ring and bought the "Heart of the Volcano" for my wife and Everything was perfect from the description/placing the order/time if shipping and receiving plus the presentation of the items was worth for my Queen. "Thank your Stauer", you are #1...
Tip for consumers:
"Stauer" is a #1 Company over all...
Products used:
Jewelry
Thank you, Diane S, for combining my multiple accounts that were created when we went to the Southwest for the winter.
I love your coupons but it doesn't seem they ever work for me. Do you have me down with more than 1 account. I usually get 4 notices of each advertisement on line. *******@aol.com
Stauer aggressively sells Platinum memberships when customers call to order products. At three different times, I repeatedly stated to the agent that I did NOT want a Platinum membership. When I received an email confirmation of my order, a membership was listed and included in the charge to my credit card. This is a dishonest and unethical practice to include memberships in customers' orders without their consent or even when a customer specifically says that they do not want a membership. Unless you check your emailed order confirmation carefully, you might end up paying for something you did not order.
* Stauer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered the Stauer Monaco watch. When it arrived, I could not believe how cheap it was. There is no weight to it at all. It feels like a toy. I tried to adjust the band but while trying to tap a pin in, I bent a link. I can't get it back together. Stauer contacted me and we discussed a satisfactory compromise. Their customer service department, and particularly Diane, did go out of the way for me and I appreciate it.
The shopping / ordering experience was seamless. The product is everything your web site says and more. Haven't had a pair of sunglasses this good, clear vision wise, since my pilot sunglasses in the USAF. Really clear, crisp visual detail. Excellent!
My wife found an add in a magazine. The price seemed right for a trial run.
Needed a new pair of Sunglasses. Always liked the tear drop aviator style.
I ordered two pairs of earrings (the sterling silver and the gold-plated ones. They were EXTREMELY small, so much so that I could barely put them on. I have since returned both pairs. The photograph of the items does not show them to scale on the wearer's ears. I was very disappointed.
The ordering process was easy.
It looked as though they were something I wanted. Boy, was I wrong!
Have enjoyed the products offered, except the watch band is too small for my average wrist.
Good service and products purchases mainly for jewelry for my wife and she has loved them
Needed a second watch instead of just the Rolex
Good service and products
Purchasing from Stauer was so fast and easy. I loved being able to find such beautiful merchandise so quickly and the quality is amazing. My daughter was surprised with her birthday gift and absolutely loved it! Thank you Stauer.
I’ve purchased from Stauer before.
Mg daughter loves turquoise jewelry and is always borrowing mine so I bought her some for herself.
I have purchased several pieces of gold over jewelry for my wife. The pair of 1/2 ct drop earrings have a too thick too small wire so they are not wearable. I also bought the Aria bracelet 18kt over silver marketed as original price $399.00 ( sure) and the Italian made twist hoops originally $299.00 ( again sure). I guess they forgot to dip them because they look like cheap brass from the dollar store. Don't fall for the lies like we did. JC Penney has better gold over for $10.00. Better yet check out Gorjana on line.
I bought two items from Stauer. First I bought a really nice looking hunting knife because I collect knives. They give you a really nice looking leather sheath for the knife. I did not use the knife because I wanted it to stay new so I put it in the sheath. After two weeks I pulled it out of the sheath, and there was really bad rust on both sides of the blade. I had to buy some medal polish and was able to buff the blade out and remove the rust but really had to work hard at it. I could have sent it back for an exchange, but really don't trust them. The second thing I purchased was a men's Benson Jacket. The jacket was way to big and very heavy, so I decided to send it back since they supposedly have a 100% guaranty (which is BS). The jacket was $149.00, plus a ridiculous $50.00 shipping charge,$15.00 tax, and $3.75 for insurance, what ever in the hell that is. Anyway, I sent it back, and out of the total of $188.91 that I paid, I was only given a $117.00 refund. I was ripped off. These people are criminals, stay clear of them if you can. They sell cheap crap, and try to make it look like you are buying shelf merchandise. Be aware!
Products used:
Neither.
Outstanding price and discount! Will most likely be buying more items from you!
I bought a really nice knife off of you, and love it.
Outstanding knife at an outstanding price! Would recommend you to others..
I saw your AD in the VVA Magazine, and other Veterans magazines. The quality looks amazing!
Before deciding to order this Swiss Noire Bienne Leather Watch, I searched the Internet on Seiko, hoping to find one that is made in Japan, suits my taste, and is affordable--only to no avail. Anyway, this Swiss watch looks great to me. Hopefully, it would last long for me.
Stauer gives an informative description of each watch presented on its website. I read it carefully and found it helpful for me to make a purchase decision that would not be based mostly on emotion.
Basically, it was a Swiss-made watch, for which I have faith in its quality. Hopefully, it would last more than ten years since the design looked simple, elegant, and timeless.
Wish I could give - 5. I bought a ring March 3rd and the end of May one of the small stones fell out and I couldn't find it I was devastated and cried showed my husband and he said that Stauer should replace or fix it, mind you, we are both disabled and the ring cost only $39.00 but with S&H and tax it came to $60 00, for us that's a lot of money. For a company like this they should take care of people but nope. The thing is I read all the reviews about the company and they were all great, the one that got me was the lady that had her ring for "10 years and was still good as new" they probably wrote that then self to sucker people like me in- well they got me hook, line & sinker! They said I was past the 30 day return/replace but I can back date and BUY a $9 99 1 year replacement guarantee what a joke! Just be careful because, I had to save up for this, like I said it might not sound like a lot of money but for once I really thought I was going to get a nice ring my husband has been buying me cheap rings for years and when I saw this one I thought this is it!
Products used:
Defected ring
* Stauer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Terrific product at a terrific price.
Easy to order and staurer provides great service/ communicated throughout
Product look
Sharp attractive watch
I worked for them and had to quit due to morals. Management is focused on money and knows they are selling junk. Takes 8 weeks for an exchange: I had to quit because I had morals and actually cared for my customers
Tip for consumers:
May be a scam. Somebody should look into the gemstone quality. They target the elderly
Products used:
Unfortunately all
The quality of the products is terrible. More like dollar store quality. I ordered binoculars and they are not even adjustable to line up with my eyes. And the pocket knife was so cheaply made, that the knife wobbled within the casing. A return policy is great except that you have to wait three weeks for them to finally get around to issuing refund. And then, you are not reimbursed for any shipping incurred. Buyer beware! Spend a bit more elsewhere and buy something worth using!
Tip for consumers:
Spend a bit more and get much better quality.
Products used:
Pocket knife and binoculars.
Pat,
We are sorry to hear that you were not satisfied with the products. If you do need further assistance regarding this matter, please contact our Customer Service Team.
If I am paying $19.95 for shipping and handling, I expect the product to be shipped post-haste with priority mailing. Instead, waiting several days to receive it, and then getting all that stuffed advertising with the product sounds like I am also paying for junk mail and a Stauer Catalog from 2022.
Don't overcharge your customers with this exorbitant fee. It is higher than all other online products from other companies that I order from, and the items has no junk mail. Thank you.
Long time collector who likes your watches
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
It all began with a bracelet.
In 2002 our CEO purchased a $1,700 blue topaz and sterling silver bracelet for his wife for their anniversary from one of the most famous jewelers out there. It was nice. But $1,700? What gives?
On a trip to Bali and he asked a local jeweler if he could make me the same bracelet. And he thought why not go out all out, so he asked him to make a few improvements on the original. The jeweler delivered. But it was the price that struck him the most-$60! Almost 97% less than what our CEO paid. That’s where the idea for Stauer was born.
We started Stauer to revolutionize the jewelry industry.
Every time we get an amazing price on emeralds, rubies and other precious and semi-precious stones and see the same stones in jewelry stores priced 5 times higher we validate our theory: that the rarest and most exotic beauties are much better priced than the big brands have made you come to believe.
We appreciate your feedback and sorry you were not satisfied. If you are within our return policy, please contact our Stauer Customer Service to see if we have options for you.