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Steelmaster has a rating of 2 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Steelmaster ranks 149th among Building Construction sites.
I bought a Quonset Hut from them, tried to cancel 24 hrs after I signed contract and they wanted to keep my 8,000 even thou they did not go into production - just because they had me - then after I received the unit 12 months later - I learned that they found a way to save maybe 200 hundred on a 22,000 sale by using different size bolts, why because the send out grade 2 bolts and up the size at different point to strengthen some weak points. If anyone has installed one of these metal nightmares they know it time consuming enough without worrying about different size bolts, wait there more, I had a piece tear in the wind 50 miles an hour and they would not cover it why no answer, just to bad - this place is a joke - stay away
I bought a Quonset Hut from them, tried to cancel 24 hrs after I signed contract and they wanted to keep my 8,000 even thou they did not go into production - just because they had me - then after I received the unit 12 months later - I learned that they found a way to save maybe 200 hundred on a 22,000 sale by using different size bolts, why because the send out grade 2 bolts and up the size at different point to strengthen some weak points. If anyone has installed one of these metal nightmares they know it time consuming enough without worrying about different size bolts, wait there more, I had a piece tear in the wind 50 miles an hour and they would not cover it why no answer, just to bad - this place is a joke - stay away
To anyone considering buying and building a SteelMaster building, based on my experience: Save all communications with the company, even phone conversations. Before you sign anything, completely understand the document you are signing - it may differ from your expectations. If you have a legitimate problem and aren't getting anywhere with SteelMaster, file a complaint with the BBB and Virginia Attorney General's office. (SteelMaster will suddenly be much more interested.) Consider buying concrete anchor bolts through SteelMaster - they can get a better price than you can. If you do, order them early - they may take a long time to ship. If you receive the parts for the building and are not erecting it immediately, take their storage suggestions seriously, or the parts will not fit well later. Make sure your concrete pad is flat, or later water will collect along the base. Before you start construction, call SteelMaster technical support and ask what you need to know that is not in the instructions. If you don't get a good answer, call again and talk to someone else. Make sure you understand the blueprint completely - Individual dimensions must add up to the expected total. For construction, you need to have at least 4 "alignment tools" (punches, with a narrow tip, gradually widening enough to fill a bolt hole). The more punches you use at one time to align panels, the less risk of distorting the holes. Two people can erect a SteelMaster building. We put up a 30' wide, 42' long shed. On our best days we put up 3 arches. On the building's ends, there was a fair amount of sheetmetal cutting required. Overall, I am pretty happy with our SteelMaster building, but you may correctly infer that there were some problems along the way.
Tip for consumers:
Trust not.
Products used:
Model A30-14 building with openings for people and vehicles.
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