• StudyPool

StudyPool

Overview

StudyPool has a rating of 2.79 stars from 365 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StudyPool most frequently mention new tutors, and poor quality problems. StudyPool ranks 506th among Tutor sites.

  • Service
    88
  • Quality
    89

This company does not typically respond to reviews

Positive reviews (last 12 months): 39.3%
Positive
11
Neutral
2
Negative
15
67
See all photos

What reviewers want you to know

Positive highlights

  • Studypool has the best customer service and very strong PR.
  • Fiddling with data occurs in main memory, which must be arranged optimally using data structures to minimize RAM usage.

Critical highlights

No critical highlights yet

How would you rate StudyPool?
Top Positive Review

“A great place to earn online!”

Angel C.
10/7/23

A friend told me about this site like 3 years ago, when I lost my job as a teacher in 2021 I applied to work as a tutor at Studypool. First, it was kind of hard trying to have good success, once I learned how to work with students online, I really improved my earning, to the point that it's my main source of income and the best of all is that you just need to invest your knowledge, time and effort, nothing else! I totally recommend this place to earn online.

Top Critical Review

“Account got banned and didn't know”

Emily E.
12/28/23

My account was banned for two days and I couldn't access their customer service. Finally found an email to email them. I decided I was going to dispute the charge on my credit card since my account was banned without explanation. Got an email a day after saying I was banned for life now. Reached out to customer service again and they said "Your IP being banned was the escalated issue to be reviewed and resolved." However they never told me this or anything until after the fact. They told me because I disputed the charge I'm banned for life. I told them if they would have sent an email explaining this I probably wouldn't have disputed the charge. The customer service only became helpful when I contacted them first and kept asking the same question of why I was banned. They kept saying it was due to the dispute even though it happened before that. I kept asking and they gave me the answer finally. Be careful when signing up for a subscription.

Reviews (365)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24) data structures (3)
Thumbnail of user hardnbrk
1 review
0 helpful votes
March 29th, 2024

Be very careful. This product is generally auto renewed. I contacted support within hours of a debit for another year of service, because I have been out of work for surgery, am not in school, and canceled my subscription on day 1 of 365. They ssid they cannot make a refund. Reprehensible. Morally repugnant. $85 more important than someone in need.

Tip for consumers:
Extremely poor customer service. A few dollars more important than helping someone temporarily in need. Pitiable

Products used:
Notes

Service
Quality
Thumbnail of user emikeri12
1 review
0 helpful votes
December 28th, 2023

My account was banned for two days and I couldn't access their customer service. Finally found an email to email them. I decided I was going to dispute the charge on my credit card since my account was banned without explanation. Got an email a day after saying I was banned for life now. Reached out to customer service again and they said "Your IP being banned was the escalated issue to be reviewed and resolved." However they never told me this or anything until after the fact. They told me because I disputed the charge I'm banned for life. I told them if they would have sent an email explaining this I probably wouldn't have disputed the charge. The customer service only became helpful when I contacted them first and kept asking the same question of why I was banned. They kept saying it was due to the dispute even though it happened before that. I kept asking and they gave me the answer finally.
Be careful when signing up for a subscription.

Tip for consumers:
Got to use the subscription once before they banned my account without telling me.

Products used:
Subscription

Service
Quality
Thumbnail of user er309
1 review
0 helpful votes
August 17th, 2023

Study resources are limited while expensive. If you intend to subscribe to one month, remove your payment details immediately after confirmation. They do not refund even if you didn't use their service for an unintended renewed subscription. They do not send renewal subscription reminders either. Not worth it.

Products used:
Monthly subscription

Service
Quality
Thumbnail of user nicholasr216
1 review
0 helpful votes
March 29th, 2019

I didn't love the first few tutors I was assigned on Studypool, but with my third question, it's been grea. I'm glad I gave it one last try!

Thumbnail of user angel.ch20140
2 reviews
0 helpful votes
October 7th, 2023

A friend told me about this site like 3 years ago, when I lost my job as a teacher in 2021 I applied to work as a tutor at Studypool. First, it was kind of hard trying to have good success, once I learned how to work with students online, I really improved my earning, to the point that it's my main source of income and the best of all is that you just need to invest your knowledge, time and effort, nothing else!

I totally recommend this place to earn online.

Tip for consumers:
People need to make a good effort here, there is a lot of competition, but like everything in life, you must give 110% to have success.

Products used:
I use the tutoring service.

Service
Quality
Thumbnail of user deem375
1 review
20 helpful votes
July 30th, 2021

I'm a teacher by trade, so the opportunity to work with Studypool seemed like a natural fit. After spending hours answering their knowledge questions, I got this message: "Your application looks strong but we cannot accept you due to an excess in new tutors." My question is, why are they wasting people's time? Why allow anyone to submit an application at all if you know you have too many tutors? Unless of course, there is another reason. It also seems fishy to me that the positive reviews on this site have been flagged as paid. I would stay away.

Tip for consumers:
Stay away from this site.

Service
Quality
Thumbnail of user spmoderator.gabriela
1 review
0 helpful votes
October 7th, 2023

I had a lot of difficulty finding good information for my university projects and some of my classmates told me about this site, so I decided to start using it and the site really have a lot of content available and not just about one subject... Now every time I have to do research work I don't hesitate to look for the information on this site. I found really good content about health related topics!

Service
Quality
Thumbnail of user jasdi.16092000
3 reviews
0 helpful votes
October 7th, 2023

I'm studying to be a doctor, I'm on my 1st year. One thing I love to do is to take notes and draw a lot the human body parts, cells structure and nervous system. I did't thought it was so easy to sell something that I would't thought I will get money from. I saw a video on TikTok selling notes and I gave it a try and I just made a sale of that note, I'm amaze how you can make money online now days. I hope I can sell more :D

Tip for consumers:
It's totally free to use. I'm thinking of applying to be a tutor so I can earn more on this place.

Products used:
The notes selling service they have.

Service
Quality
Thumbnail of user ryans1939
1 review
1 helpful vote
June 5th, 2023

First the only answer I got was terrible, but customer service was even worse. It was almost like a greedy owner would not give me a refund. Its not like it was three months later, it was literally the day of the subscription and I did not ask any questions. Would not recommend to anyone. Look ELSEWHERE.

Tip for consumers:
This site is terrible. Don't use it. They are just looking to take down your credit card and not give you any sort of decent service.

Products used:
Questions

Service
Quality
Thumbnail of user darylh131
1 review
0 helpful votes
February 24th, 2022

Studypool is an excellent platform for the students seeking help for their homework and for the tutors who aim to have an extra income while studying. Personally, I have been earning a good amount of money every month by helping several students with their tasks. To anyone looking for a sign to apply now or even seek help for their academic activities, this is the sign you've been looking for. It's worth it! No kidding.

Thumbnail of user lambertw14
1 review
24 helpful votes
July 26th, 2020

In the first look at their website, they describe becoming a tutor as simple as possible, and by going through the application for hours, finally, you'll get rejected and maybe by a robot. They didn't provide any explanations, and even worse, they don't have enough guide to new tutors out there. (My question is, why are you considering new tutors, and you know the system will reject them?)
Also, by looking and searching genuinely, I found that they have fake reviews (paid reviews) that don't reflect the reality.

Thumbnail of user amberk23
Jared D. – StudyPool Rep

Unfortunately, if the answers to our questions in the application stage are wrong, a rejection is automatic. I can look into this further if you want to send me an email with your username to jared@studypool.com.

Thumbnail of user yuosefaljuolani
1 review
0 helpful votes
October 7th, 2023

I want to work on this product through social media, in order to work on this product as a studio. Thank you

Thumbnail of user eliasg84
1 review
2 helpful votes
May 14th, 2023

I attempted to become a tutor on this platform and also uploaded some top documents. I thought I did everything correctly and did not miss anything. However, my application was still rejected despite my perfect work. I want to caution others that even if you are a professional and can type well, they may still reject your application or even steal your work. Therefore, I suggest staying away from this platform as it is a waste of time and not worth trying out. Thank you.

Service
Quality
Thumbnail of user aleidam12
1 review
0 helpful votes
January 25th, 2022

Very good site. I used it to buy some study notes and then found out that if I upload my notes I can get free academic essays. The bank of notes (the repository) has a lot of content from different universities, really useful right

Also the interface is fool proof so it's easy to navigate

Tip for consumers:
use that tool when you can upload your old exams and academic stuff to get free notes! there's it a lot different content

Products used:
Purchasing of study notes and get free study documents

Thumbnail of user lemos.gabriel.dev
1 review
0 helpful votes
October 7th, 2023

I was stuck in some math studies of algebra and wasn't able to find any help for a fair price. Studypool helped me on that, and the tutor was really fast and precise! Everything I needed.

Thumbnail of user utsava
1 review
0 helpful votes
May 6th, 2020

One of the best work place because you need to worry about timings no travelling issue. You work for youself at your own rules

Thumbnail of user amberk23
Jared D. – StudyPool Rep

That's right! Always, anywhere in the world!

Thumbnail of user henryc652
1 review
1 helpful vote
October 17th, 2021

I worked as a tutor with Studypool and the experience was great at first but it quickly declined because for them the customer is always right. Some students will get a refund even they are in the wrong. That is however not my biggest problem since most students are easy to work with. My problem with them is that they have hired more tutors than there is work. My account was temporarily put on hold because apparently, they don't have enough clients. Why would they hire tutors if there are no jobs?

Service
Quality
Thumbnail of user janem135
1 review
1 helpful vote
May 19th, 2017

I'm a retired teacher and I missed my students. After retiring, I started looking for online options and came across Studypool. At first I didn't understand, but by contacting customer support they were able to guide me through. They told me I could select my time and pricing. I was excited to start again by doing what I love the most. Months later, I now have regular students that seek my help.

Service
Quality
Thumbnail of user elash1
1 review
1 helpful vote
January 22nd, 2022

As a student of computer science, it is quite difficult to find help online in the fields of programming and web design. Most of the info you may find appears on forums, where the users involved are not qualified or do not know what they are talking about. Lucky enough, in studypool you can see tutor's profiles and check their background. When you find the tutor that works best for you, you can even contact them directly via messenger and start having a chat if you need to before hiring them. If this is the future of finding help online, then I think it's great.

Tip for consumers:
Do chat with tutors, it really benefits the workflow.

Service
Quality
Thumbnail of user alexisa186
1 review
0 helpful votes
April 8th, 2020

I am a tutor at Studypool, to be honest, when I first startet I thought it wasn't going to be that good, but from the beginning I started to make some extra money. It is perfect, 5/5 stars for them!

Thumbnail of user amberk23
Jared D. – StudyPool Rep

Thank you! We are glad you like our platform.

Thumbnail of user engrt1
1 review
1 helpful vote
June 28th, 2022
Verified purchase

I have successfully completed all the task but in the end they rejected my application by saying
"Your application looks strong but we cannot accept you due to an excess in new tutors."
Like these guys don't have common sense? If you don't have vacancy then why are wasting our precious time and shake our confidence.
Worst Tutoring Side.
Don't waste your time guys!

Service
Quality
Thumbnail of user aijazs1
1 review
0 helpful votes
March 22nd, 2022

Tutoring at Studypool has been a great experience. Studypool has always been a fun community to work at. Students can find instant help regarding issues with their classwork, homework, exam preparation, consistent help for wide range of subjects to choose from. At Studypool students are provided help according to their requirements and complete satisfaction. Qualified tutors of all levels are available 24/7 to provide you top quality help.

Service
Quality
Thumbnail of user francise40
1 review
0 helpful votes
July 15th, 2020

This site is really helpful, had a last minute assignment on a biology report about the layers of the skin and got an A+. It was on a Sunday afternoon and lucky for me this service is 24/7.

Thumbnail of user amberk23
Jared D. – StudyPool Rep

Awesome to know you found help!

Thumbnail of user jrbizness
1 review
4 helpful votes
May 9th, 2023

All this site wants is to highjack your work, and give you nothing in return. They claim there are too many tutors to hire more, which would allow you to actually earn money using the site. Since they would only need to pay tutors if they actually got paid first, it cost them nothing to let people tutor, and I know of no one that has actually earned money from just selling documents. And you can't delete documents once you've uploaded them.

Thumbnail of user mwalimub
1 review
0 helpful votes
December 16th, 2021

I joined the Studypool team a while back, and to be honest, this site is amazing, especially because the support team offers help in real time. Before my account was approved, I underwent a stringent vetting process; and I believe that this measure is taken to ascertain that only Top Tutors work at Studypool. I have a great relationship with my students, and this is the case with the other tutors I know. It is a place where you get quality work, and Tutors get paid on time.

Tip for consumers:
For students, please post clear instructions.
If you are a tutor, ensure you understand what is required, and communicate in a timely fashion.

Products used:
It's a freelance site.

Service
Quality

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Company Representative

Thumbnail of user amberk23
Jared D.
Typically does not respond to reviews
Studypool Customer Success Representative

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