• Subco

Subco

Overview

Subco has a rating of 1.33 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Subco most frequently mention people magazine problems. Subco ranks 215th among Magazines sites.

  • Service
    14
  • Value
    13
  • Shipping
    13
  • Returns
    12
  • Quality
    12

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Please STOP this magazine subscription to: Sara Altshuler 9820 Fairway Cove Lane Plantation Fl.
How would you rate Subco?
Top Positive Review

“Unauthorized subscriptions”

Julian R.
6/3/20

I started to receive two magazines that I did not order. Elizabeth, from customer service called me back right away and was able to help me to stop the subscriptions. She assured me that the subscriptions would b stopped. Thanks Elizabeth!

Top Critical Review

“Unsolicited & Unwanted magazine subscription”

Linda H.
5/25/22

I've been receiving People Magazine now for about four weeks. I never subscribed to this and do not want the magazine. They go right into the trash when I get them. I am appalled that your company took it upon themselves to set up a subscription without my knowledge or permission. I would like to know how you got my name & address and why you thought it was okay to set up this subscription. If I don't get an acceptable response, I will be reporting you to the Better Business Bureau.

Reviews (47)

Rating

Timeframe

Other

Reviews that mention popular keywords

magazine subscription (5)
Thumbnail of user lindah3561
1 review
2 helpful votes
May 25th, 2022

I've been receiving People Magazine now for about four weeks. I never subscribed to this and do not want the magazine. They go right into the trash when I get them. I am appalled that your company took it upon themselves to set up a subscription without my knowledge or permission.

I would like to know how you got my name & address and why you thought it was okay to set up this subscription. If I don't get an acceptable response, I will be reporting you to the Better Business Bureau.

Tip for consumers:
This company set up an unsolicited, unwanted subscription to People Magazine in my name. I have no idea how they got my information or why they did this. I am beyond frustrated.

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Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user scottyg34
1 review
0 helpful votes
January 19th, 2024

Somehow they got my name and mailing address, which is different than my physical address and less used. They signed me up for a travel magazine and Esquire, without my permission. Never spoke to them or anyone. Try calling their number, always "closed" despite being within their hours.
I wanted to give them the chance that they might just have a dishonest salesman, but after researching them, they are a fraudulent dishonest company engaging in identity theft. I will be pursuing charges if they don't cancel asap.

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Thumbnail of user joshb248
Josh B. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user taylorh294
1 review
6 helpful votes
July 30th, 2021

I never subscribed to people magazine but have been receiving magazine issues. I called people magazine to cancel and they explained it is being sent to me by Subco. I'm beyond irritated this could happen. How are you acquiring people's information? This is not OK. When I tried to call the customer service number *******350 it does not even connect through. I would please like this resolved immediately. I am stunned. #*******792

Service
Value
Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello Taylor, I would like to apologize for any inconvenience. I would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user julianr115
1 review
1 helpful vote
June 3rd, 2020

I started to receive two magazines that I did not order. Elizabeth, from customer service called me back right away and was able to help me to stop the subscriptions. She assured me that the subscriptions would b stopped. Thanks Elizabeth!

Tip for consumers:
I hope this site is able to communicate with Subco. I need to stop these subscriptions.

Products used:
I was sent subscriptions that I did not order. Subco did not get my permission to start subscriptions to magazines or/and any service.

Thumbnail of user samanthak222
1 review
5 helpful votes
July 9th, 2021

I will never nor have I ever subscribed to any magazine but for some reason I received one today in the mail that you guys ordered for me. Totally Inappropriate. How did you even get my information? Did you charge me? I'm highly annoyed and feel my information is not safe. I would like this resolved immediately and I never wish to encounter you again. This is the first and last time you will take my information and order something on my behalf. This needs to be fixed.

Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello Samantha, I would like to apologize for any inconvenience. I would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user katherinec344
1 review
3 helpful votes
February 11th, 2021

I've been receiving magazines from People, even though I never signed up for a subscription. I've have called several times but there was never any representatives available. I also sent an email about 4 days, and I still haven't received any response as well. I would like if I can get ahold directly with a Subco representative or that someone responds to my email (along with the requests in it).

Thumbnail of user jeffm548
2 reviews
0 helpful votes
January 12th, 2023

Received the 1st issue of a 6 month sub to Women's Health. Never subscribed. Zero interest - I'm a retired male. The magazine had my address, but was addressed to "Dronal Trump". No clue where that came from. When I called the mag, was directed to call Subco. Tried that several times, but each time was greeted by someone pushing a medical alert system. No interest and told them so. The person hung up each time. Not good!

Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. It seems you were contacting the incorrect phone number. Please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user lindaa723
2 reviews
2 helpful votes
March 24th, 2020

My daughter NEVER subscribed to Women's Health.
She doesn't live with us.
Please STOP this magazine subscription to:
Sara Altshuler
9820 Fairway Cove Lane
Plantation Fl. *******-2822

Thumbnail of user joshb248
Josh B. – Subco Rep

Hello Linda, First off I would like to apologize for any inconvenience receiving the magazine may have caused. I have canceled the magazine in our system and as well as added your daughter's name and your address to our Internal Do Not Mail List, to prevent future magazines from being processed through our clearinghouse. A few more issues will arrive before they cease, as they are labeled in advance by the publisher. If you have any further questions or concerns please contact me directly at 1-800-258-3350 x 0448. I am available Monday-Friday from 8 am to 5 pm PST. Best Regards, Elizabeth Customer Care Manager.

Thumbnail of user ermindar
1 review
0 helpful votes
April 7th, 2020

Excellent customer services agent: Angela was very patience with my demand to change Subscription. Thanks

Thumbnail of user joshb248
Josh B. – Subco Rep

Hi Erminda! Thank you for taking the time to write a review! We are happy to hear that Angela was able to assist you! Please let us know if you have any further questions or concerns! Best Regards, Subco Management

Thumbnail of user donnak1536
1 review
0 helpful votes
December 27th, 2022
Verified purchase

I can NOT run yet these people somehow subscribed me to Runner's World@$10 per year. Can't unsubscribe directly through the magazine only through Subco. This is very sketchy, avoid doing any business with these people.

Tip for consumers:
Some type of subscription scam Subco is running.

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Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user samr747
1 review
1 helpful vote
March 21st, 2022

Sending magazines i never subscribed to, getting me in trouble with my parents. Magazines should be extinct. We don't need printed garbage! Stop stealing peoples info and sending them trash!

Tip for consumers:
Terrible

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Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user marlas126
1 review
0 helpful votes
January 3rd, 2023

So far in the last week I have gotten 2 issues of Men's Health Magazine that I did not sign up for. I am very mad about this. I am a single woman with no interest in this. I would also like to know how you got my information, obviously you're a scam company. You better not bill me for this. I didn't sign up for it. I will be reporting you to the better business bureau if you don't get me off all of your lists. You're a scam of some kind. This can't possibly be a legitimate business.

Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user mjm6
8 reviews
58 helpful votes
February 17th, 2020

I feel like they are sending you magazines to force you to cancel which you can only do by phone or email, allowing them to capture more information on you to sell to other unethical "partner" companies. You won't know it's from them; it's a bit of a process to find out. We'll see if it actually gets cancelled or not. I better not get a bill. What a scam!

Tip for consumers:
DON'T

Products used:
NONE! Didn't ask for anything.

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Thumbnail of user savage.amanda
1 review
0 helpful votes
April 6th, 2024

Any company that sends out unsolicited magazine subscriptions is fraudulent in my opinion. I started receiving Harper's Bazaar which I would never read and discovered that Subco took it upon themselves to subscribe me. I have assured them that if I receive a bill I will be forwarding it to them. Jerks.

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Thumbnail of user laurend301
1 review
2 helpful votes
January 29th, 2021

Received a subscription to People Magazine c/o this company that I did not authorize - and now cannot get through to anyone at company to get details on this transaction. Am very concerned.

Service
Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, I am very sorry for any inconvenience. I would love to speak to you regarding this. Please give me a call at your earliest convenience. I am available Monday through Friday from 8 am to 4 pm PST. You can reach me at 1-800-258-3350x 0448. Best, Elizabeth Customer Care Manager.

Thumbnail of user susans6629
1 review
0 helpful votes
March 25th, 2024

I started to get magazines that I never ordered. When I tried to cancel the magazine I was told that I had to go through subco. I have never heard of them and have never ordered anything from them. It is a pain in my $#*! that I have to go through so much crap for something I never ordered. If they send me a bill I will be calling my lawyer.

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Thumbnail of user joshb248
Josh B. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user donnac1988
1 review
3 helpful votes
January 8th, 2022

SCAM! Came home to find a People magazine delivered to me. I have NEVER subscribed to People magazine. People magazine refused to tell me who was paying for the subscription, only that Subco had authorized it. People CSR said she cancelled the subscription, but would not tell me who paid for it. She said she did not have access to payment records, and she said she did not have a supervisor I could speak to either Scammy on the part of People and Subco. I will be disputing any charges by People or Subco via my credit card, if we are charged. Minus one star for this fraudulent company.

Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user chrisf1286
1 review
0 helpful votes
July 8th, 2022

I have attempted to call and cannot get through.
I need an answer to the following question in your response to this review:
A) HOW and WHERE did you get my information (address, FULL name, zip-code)?
B) Why am I being sent magazine subscriptions I NEVER signed-up for?
C) Am I or have I EVER been charged for these?

You now need to remove ALL of the information you have on file for me immediately- including name, address, and ANY OTHER DATA you might have stolen. You also need to inform me of exactly WHERE you got this information from;
> Consumer laws dictate that you are required to provide that answer/information to me.

The only time in my life I have received magazines it was some kind of scam. I sure as hell did not authorize GQ freakin magazine. Stop your scamming $#*! practices!

Signed,

Chris Ford

Tip for consumers:
Avoid the company Subco at all costs.

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Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. Our records show that the magazine has been cancelled via an email request our office received. The magazine was being sent to you as a 'Thank You" from PinchMe, a website you are or were previously enrolled in. A few more issues will arrive before the magazines cease. Should you have further questions or concerns, please contact us via the email thread you reached us at. Our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. Best Regards, Subco Management

Thumbnail of user kristalm8
1 review
4 helpful votes
July 31st, 2020

Subco Contacted In Style magazine And started a subscription in my daughters name who is a minor. I tried to cancel it and they said I would have to contact Subco and you can't get through to anyone when you call they just hang up. Can someone help me stop this now!

Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, I am very sorry for any inconvenience. I would love to speak to you regarding this. Please give me a call at your earliest convenience. I am available Monday through Friday from 8 am to 5 pm PST. You can reach me at 1-800-258-3350x 0448. Best, Elizabeth Customer Care Manager.

Thumbnail of user ginam609
1 review
2 helpful votes
June 30th, 2021

DID NOT SUBSCRIBE BUT HAVE BEEN RECEIVING US WEEKLY MAGAZINES. TRIED TO CONTACT US WEEKLY & THEY STATED SUBSCRIPTION CAME FROM SUBCO.

Thumbnail of user alyshan3
Subco C. – Subco Rep

Hi Gina, I would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user cherip39
1 review
0 helpful votes
September 12th, 2019

I called subco to ask how im receiving GQ magazine, I'm a 41 yr. Old woman that has no interest in this magazine. Ive NEVER ordered a magazine in my life. They told me i was signed up thru publisher. I asked if i was gonna be charged she told me I'm subscribed until 8/2021 and also will be receiving better homes and gardens too. I told her to cancel GQ, and keep the better homes and garden, Subscription ends without cancelling in 8/2021 Im a little Leary but will be staying on it.

Thumbnail of user leh75
1 review
3 helpful votes
February 19th, 2020

Did not order a magazine but got a bill, I have spent 2 hours trying to canc. So now they can send it and not get paid. I even sent it back telling them to stop littering my mailbox. Over the phone I cant get past the surveys they want me to take.

Thumbnail of user alyshan3
Subco C. – Subco Rep

Hi Le, We are very sorry to hear about your experience when calling our office. We would love to speak to you regarding this, as our phone system does not have any offers for surveys. Please give me a call at your earliest convenience. I am available Monday through Friday from 8 am to 5 pm PST. You can reach me at 1-800-258-3350x 0448. Best, Elizabeth Customer Care Manager.

Thumbnail of user mikee192
3 reviews
5 helpful votes
August 7th, 2022

I have been receiving Men's Health magazine and could never determine who signed me up for the subscription. I am certainly not the demographic for the magazine being nearly 70 years old. I immediately toss the magazine in the trash and have probably thumbed through no more than one or 2 of the editions. I do not subscribe to magazines. I tried contacting Men's health directly and was informed that they could not cancel my subscription. When I inquired as to why, they informed me that it was initiated by a company named SUBCO. Well today I found contact information for SUBCO. I will be contacting them first thing on Monday to cancel this subscription. I never initiated it, not did I authorize it. I want to know who is paying for it. HEY SUBCO CANCEL MY SUBSCRIPTION! For all of you out there in the same boat. Here is the contact information for SUBCO. 653 W Fallbrook Ave Suite 101 Fresno, CA *******. *******350
*******@subco.com www.SUBCO.com Good luck!

Tip for consumers:
I do not know why I am receiving the magazine or who is paying for it. I just know that I did not authorize it and do not want the magazine.

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Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, we apologize for any inconvenience receiving the magazine has caused. Our records show that we received an email request to cancel the magazine. The magazine was being sent as a Paid Special Offer by the agent indicated in the email. They would be able to advise how this was initiated. As the Magazine Clearing House that processed the magazine order, we can confirm that this has now been cancelled in our system and the name and address has been added to our internal Do Not Mail List, to prevent future magazines from being processed through our Clearing House. A few more issues will arrive as they are labeled in advance for delivery. Should you have any further questions or concerns, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. Best Regards, Subco Management

Thumbnail of user leahp160
1 review
3 helpful votes
June 5th, 2021

I have attempted to call and was hung up on.
I need an answer to the following question in your response to this review:
A) HOW and WHERE did you get my information (address, FULL name, zip-code)?
B) Why am I being sent multiple magazine subscriptions I NEVER signed-up for?
C) Am I or have I EVER been charged for these? I will absolutely begin litigation charges onto your company/file a lawsuit if so.

You now need to remove ALL of the information you have on file for me immediately- including name, address, and ANY OTHER DATA you might have stolen. You also need to inform me of exactly WHERE you got this information from;
> Consumer laws dictate that you are required to provide that answer/information to me.

Remove: Leah D. Account on People Magazine #: *******479

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Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello Leah, First off we would like to apologize for any inconvenience. We would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. We hope to hear from you soon! Best Regards, Subco Management

Thumbnail of user kews1
1 review
1 helpful vote
May 28th, 2020

Like everybody else, I have been scammed by these $#*!ers. THey order magazine subscriptions in your name and never answer the phone. $#*! YOU SUBCO.

Thumbnail of user alyshan3
Subco C. – Subco Rep

Hello, I am very sorry for any inconvenience. I would love to speak to you regarding this. Please give me a call at your earliest convenience. I am available Monday through Friday from 8 am to 5 pm PST. You can reach me at 1-800-258-3350x 0448. Best, Elizabeth Customer Care Manager.

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From the business

Subco is a magazine clearinghouse and fulfillment center. If you have questions about your subscription, a bill, renewal offer or how to make a change, we can help.

Company Representative

Thumbnail of user joshb248
Josh B.
Management
Usually responds not within the first month

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