Sundae Muse has a rating of 2.99 stars from 498 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sundae Muse most frequently mention store credit, poor quality, and tracking number problems. Sundae Muse ranks 84th among Women's Clothing sites.
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I ordered something in the wrong size, and was able to get in touch with someone right away with very straightforward return instructions. When a website glitch notified me that my order was canceled, my inquiry was responded to right away, and an updated tracking link was sent so I could monitor the status of my package. The customer service representatives also let me know when it had arrived and asked me if there was anything else they could help with. Will definitely be shopping here more in the future!
Do not order from this company. They never shipped my dress after I ordered back in February. Kept getting messages saying there were delays at the warehouse even though I paid for express shipping so I would receive in time for a wedding I was attending. 1 month later they finally tell me they can't fulfil my order. Don't even bother looking at the website coz you will regret it.
I ordered something in the wrong size, and was able to get in touch with someone right away with very straightforward return instructions. When a website glitch notified me that my order was canceled, my inquiry was responded to right away, and an updated tracking link was sent so I could monitor the status of my package. The customer service representatives also let me know when it had arrived and asked me if there was anything else they could help with. Will definitely be shopping here more in the future!
Great experience with Sundae Muse, upgraded my summer clothes. Arrived quick and doing some returns of the ones that didn't fit perfectly was easy!
Hi Katherine,
Thanks for your amazing review. We are happy to hear that you had a great shopping experience with us and that your order arrived quickly and the return process was easy.
Thanks so much x
Fast Service Love their Dresses DHL delivery is top of the line
Hi Deva,
Thank you for your amazing review. We are happy to hear your order was delivered quickly and that you love your clothes. We look forward to you shopping with us again.
Lots of love x
I bought two items for my girlfriend's birthday and was completely dissatisfied. I understand the long shipping times since it is international, but I never even received emails from the company showing receipts for the purchase. The two items were the "Renee Blue Matching Set" and were extremely poor quality. They looked like Chinese private labeled clothing with threads sticking out and poor stitching. I paid $72 USD and was charged an additional fee of $0.72. The clothing was also too small, even though I ordered the correct size and used the clothing conversion chart. After requesting a return I paid the shipping cost of $9.50 plus an additional $0.10 fee. The shipping label was never emailed to me or shown in the account (they use a third party return company). I had to contact the return company support and the agent kept telling me to check my email over multiple messages. Days later the return label arrived. It took weeks for the return to process and I received a gift card for $55.85 AUD. I emailed asking why I only received that much and was told that I received two gift cards for that amount. I am only able to view and use one gift card. Currently waiting for a response to that. I also asked to be refunded to my card since I was very unhappy and was declined. Extremely dissatisfied with the quality of the clothes and the customer service. They do not even have a place to write reviews on the website because they are trying to scam customers by selling cheaply made clothing for a premium. Save yourself the hassle and do not spend your money with them.
Tip for consumers:
Just don’t
Products used:
Renee Blue Matching Set (top and skirt)
Hi Radek
Thanks for your honest feedback and we are sorry that you were dissatisfied with your order. We always send an order confirmation when purchases are made - perhaps you could check if it went to your junk spam folder? I can see that our customer service representative also sent you out 2 gift cards, but you could only find one gift card. They then sent it again, just in case it had gone to your junk folder. Please get in contact with our team if you need any further assistance with this.
In regard to sizing, our customer care team are always available to take exact measurements of any items you are interested in so you can compare with the clothes you have at home to ensure a perfect fit. Our in-house stylist can also suggest styles that might be better suited.
All our clothes are designed in Australia, we pride ourselves in the quality and fit of our clothes and believe they are great value for the price point. We don’t include paper invoices so we can reduce our environmental footprint, and instead email all customers a printable copy of their receipt - perhaps you could check if it went to your junk spam folder? We are disappointed that our clothes did not meet your expectations on this occasion.
We appreciate your feedback as we are always looking for ways we can improve.
Thanks so much x
Do not order from this company.
They never shipped my dress after I ordered back in February. Kept getting messages saying there were delays at the warehouse even though I paid for express shipping so I would receive in time for a wedding I was attending.
1 month later they finally tell me they can't fulfil my order.
Don't even bother looking at the website coz you will regret it.
Tip for consumers:
Don’t buy from this company
Products used:
Ordered a dress that never arrived
Hi Corinne,
Thanks for leaving a review and we are sorry about the delay in processing your order. We're sorry to hear your order wasn’t ship because it was out of stock. We didn't realize right away that it was out of stock due to the backlog we've experienced. We try our best to maintain 100% accuracy within our inventory, however, there are rare occasions that we experience an inventory error.
We do understand how important your order is and we're so sorry that your experience with us fell short of expectations. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Super speedy delivery to the UK and gorgeous garments, will definitely be purchasing from Sundae Muse again :)
Just really lovely clothes!
Hi Molly,
Thanks for your amazing review. We're happy that you like the clothes you ordered and you received your order quickly. We are looking forward to you shopping with us again.
Thanks so much x
Very bad would not recommend buying from these guys
* Sundae Muse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
After reading reviews it looks like many are experiencing delays with their orders. I paid extra money for express shipping and there was no mention of shipping delays or issues do to the pandemic. I need the dress for a special even & I now wish I would have shopped somewhere else.
Hi Grace
We are really sorry for the shipping delays you have had with your order which you ordered for a special event.
Due to the global pandemic there have been significant delays with our carrier Australia Post due to border closures, government restrictions, airline cancellations and a sudden increase in online orders. We have now moved to DHL Express shipping which does not have any delays.
I wanted to reach out and offer you a refund on your shipping and a gift card to say thank you for shopping with us, and hope you consider shopping with us again.
If you can reply with your order number I can arrange a refund on shipping plus a gift card to thank you for your patience.
Thanks so much x
I have written to them multiple times, 3 times via instagram and once via email and their answers are apologies or excuses as "We are almost back on track". I paid for express shipping which is not worth it at all. Ooh. And they haven't sent my dresses, but I do have received 3 emails asking me to rate my purchase and my experience... well, let me tell you WORST EXPERIENCE EVER!
It's so bad I want to give you a zero. But that's not possible so I give you a one.
Tip for consumers:
Dont buy!!
Hi Yovana,
Thanks for leaving a review. We apologize for the delay in processing your order. We are currently trying to resolve the issue in the best way possible and we have taken it with high importance. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Never bought from Sundae Muse before but absolutely would recommend and will continue to shop with them in the future.
Hi Hariet,
Thanks for leaving an amazing review. We are happy you like the quality of the clothes you ordered and that it arrived quickly. We are looking forward to you shopping at our store again.
Lots of love x
Really quick delivery from Australia to the UK. Good communication throughout. Happy with products too!
Hi Melissa,
Thanks for leaving an excellent review and we’re excited to know you like the items! We're also happy that you were able to receive your order on time and that you had a lovely shopping experience with us.
Thanks so much x
Sundae muse has one of the best customer service help I have ever seen, both Joyce and Jonah were able to help me cancel an order which I had mistakenly order in the wrong size in incredible time. They replied to my messages straight away and stayed with me throughout the whole process answering any of my question with ease and kindness. Definitely recommend Sundae muse to anyone, especially if you have trouble trusting customer service, they will not let you down.
Hi Rebecca,
Thanks for your amazing review. We're happy that you had a great customer service experience with us and your order was fixed straight away. We look forward to you shopping with us again.
Thanks so much x
Wasn't sure how the dress would turn out as have never bought from here before but great material and quick delivery!
Hi Bridget,
Thanks for your awesome review. We are happy to hear you loved the quality of the dress you ordered and it arrived quickly.
Lots of love x
Hi! Absolutely loved the donation option at the end.
I found you on instagram and have been following for awhile! It made sense to check here.
Thought it was exactly what I was looking for.
Hello Lauren,
Thanks for leaving a great review! We’re glad you found us on Instagram and loved the donation option.
Thanks so much x
Hi! Absolutely loved the donation option at the end.
I found you on instagram and have been following for awhile! It made sense to check here.
Thought it was exactly what I was looking for.
I ordered a few items mid February and till today, I have yet to receive them. I tried to email them and even asked for a cancellation and refund which they said they cannot do that. Their excuse is warehouse problems, which has been going on for months based on the reviews I read. Dont waste your time and money. This store is not worth it.
Products used:
Clothing
Hi Stania,
Thank you for your review and we sincerely apologize for the delay in processing your order.
We do understand how important your order is and we're so sorry that your experience with us fell short of expectations. We are running behind in shipment but we’re doing our best to get back on track. We appreciate your patience.
Thanks so much x
My order was sent back to Sundae Muse because I was not able to collect it from the post office (although I tried contacting the post office multiple times before they returned it to the sender without notifying me). Thankfully Jonah from Sundae Muse let me know and had my order re-sent to my new address at no additional cost. Jonah also kept me updated on the delivery status to make sure that I received my order. Amazing customer service! Thank you so much!
Products used:
Dress
The site is easy to navigate and the products are worth the price, great quality
Because they have really nice clothes with great shipping times in Australia
I choose the product because it was really pretty and was extremely happy with my choice
Hi Mikaela,
Thanks for leaving an excellent review! We're happy that you had an easy shopping experience with us and that you love your order.
Thanks so much x
Had high hopes for the brand, but overall experience was bad. First off, the quality of the fabric seems too way too cheap for the price. I bought 3 different dresses. Returned the first one because it didn't fit like the look on the model, was too babydoll. Not my style. Next, I kept the second dress but think the fabric is low quality. And on the third dress, I had to return it twice because of the wrong sizing. I know it's Australian sized, but I converted in to US size and was still too small. I had to pay for shipping back for the first time but the second time I requested not to pay for shipping because I think I shouldn't have to pay. Returns happen all the time and competing brands don't charge for shipping on returns. There are no refunds, only gift cards are given - another bummer. Customer experience was pretty good but it doesn't make up for the dresses low quality or the annoying back and forth shipping process. After the experience, none of these expensive dresses were worth all the trouble and low quality fabric anyway. Lesson learned.
* Sundae Muse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm hesitant when purchasing online but was extremely happy with this company.
They were quick, had great communication (confirmation and tracking of item system), And very efficient!
The item I purchased was packed and sent within a few hours and I received it the next business day. Very fast, lovely to deal with and the clothing is amazing. Beautiful colour, great fit & great quality.
An efficient company that I would happily purchase off again:)
Thankyou!
Hi Sara
We’re glad to hear you had a great experience with our store including fast delivery and that you love the clothes you received!
Thanks so much x
Easy and efficient experience. Website is simple to navigate and delivery time was quick. The dresses I bought are the best dresses I have ever owned. They are exactly how they look on the website and the quality is amazing.
I came across the Instagram page and couldn’t stop thinking about the dresses I saw as they were like nothing I’d seen before.
I particularly love the length of the dresses I bought because I always find dresses too long on me. These dresses are perfectly short and the lining is a playsuit with shorts which is a great touch.
Hi Zoe,
Thank you for your amazing feedback! We’re happy that you found us on Instagram and we're glad that you love our dresses and they are the perfect length for you. We look forward to you shopping with us again.
Thanks so much x
It is such a gorgeous dress!
Makes me feel sexy but sophisticated at the same time, it fitted really nice as well, got sizes (S).
My boyfriend loved it which makes me super happy.
Thank you Sundae Mae team!
Hi Pamela,
Thanks for your awesome review! We are happy you liked the dress you ordered and you got a perfect size. We saw your photos and you look amazing.
Lots of love x
Don't buy! I bought 3 things. One of them was damaged. It looks like someone burned the sleeve. I wrote them immediately. 5 weeks are over now and nothing happended! I just get messages to wait because their warehouse is in delay. My normal order came after 1 week. And now they aren't able to send the replacement after 5 weeks.
H Bianca,
Thanks for leaving a review and we sincerely apologize for receiving a faulty item. I can see that our team offered you a replacement right away. However, we are just having some delays in sending orders out but we’re doing our best to get back on track. We’ll make sure to send you the replacement for the faulty item. We appreciate your patience and we will update you as soon as we've shipped the item.
Thanks so much x
I had received the incorrect item but the staff were extremely helpful and rectified the issue immediately. They were extremely lovely and super helpful. The products I received were great quality and my experience overall was amazing!
Hi Kalen,
Thanks so much for leaving an excellent review! We're glad that our customer service team was able to rectify the incorrect item that you received and you love the quality of the item. We're happy that you had an amazing overall experience. We look forward to you shopping with us again.
Thanks so much x
Great customer service asking about exchanging sizes
Liked the clothing
Good quality
Hi Betty,
Thank you for your amazing review. We’re so glad to hear that you like our clothes, and our customer service team provided you with great service and helped you out with your inquiries. We are looking forward to you shopping at our store again.
Lots of love x
Some days, you look at a dress online and go... it's super cute but in person, who knows? You look at the return policy and you order WAY ahead of the event incase you need to find another one. This dress was all that for me. But when it arrived it's was AMAZING! Perfect fit, perfect style for the theme and the colour was a perfect natural linen looking colour. My only suggestion - can we have it in a natural white colour?
Hi Gemma,
Thanks for the awesome review! We are super happy that your dress was perfect for you. We are looking to expand the colour variants in the future, you can always keep an eye on our email updates for new releases.
Thanks so much x
Online fashion store based in Australia!
We ship worldwide. Follow us on Instagram@sundaemuse
Established in 2015, Sundae Muse has grown to become one of Australia's leading online fashion boutiques. We are always looking to find our lovely customers the latest trends and the most beautiful dresses.
Hi Kim,
Thank you for leaving an amazing review. We are so happy that our customer service team was able to help you with the issues you encountered on your order and that they are quick and have updated you all the way. We are always trying our best to make your experience memorable and we're glad that we've achieved it. We are looking forward to you shopping at our store again.
Lots of love x