SuperShuttle

I booked a ride online to the airport three days in advance -my ride never showed but I was told repeatedly it was on the way -I called provider and company -ended up losing my flight and over $500 due to their incompetence-learn from my mistake -don't use this company!

Horrible experience on Super Shuttle from our St Pete Beach hotel to Tampa Airport! The driver, Ahmed, got lost several times, parked at the wrong hotel and left his phone in the shuttle while he hid behind it to have a cigarette! The next customer was trying to call, she ended up walking to the shuttle with her suitcases. Bottom line is we arrived at the airport and the plane was already boarding, was so very stressful I will never EVER take Super Shuttle again.

We booked for a certain time, the driver showed up when he wanted, didn't apologize, we were late for check-in. As simple as that.

Happy new complaint because a supershuttle driver refused to wait us in front of our adress

The usual lazy worker, argued that he doesn't have to wait customers in front of their adress main door
But he can wait were he prefers also at the opposite site of the street

Also he damaged a trolley luggage when he tried his best to place the trolley to the luggage van

This company, supershuttle, needs some help in finding employees with at least 1 working neuron (the minimum requirement in the third world)

The comical driver also ruined out trip to washington

Happy new complaint!, I mean year!

I paid in advance for transportation from and to the Louisville airport. Driver from airport to hotel was excellent and on time. No driver showed up for return to airport 3 days later despite message that I would be picked up at hotel at a specific time. I waited outside 45 minutes in the heat and no show. Have contacted the company by phone with case number etc, to get refund. No one has replied. I will never use Super Shuttle again unless I get satisfaction on my application for refund.

I made a reservation online for round ride airport-hotel-airport in Cancun. Phone numbers and email address provided on line are fake so I was not able to reach out to confirm my ride and time. They never showed up to pick me up.

Terrible company. Buyer beware. We pre-booked a private execucar to pick us up at lax upon our return. After landing at LAX, we called the dispatch and was told by a very rude and apothetic woman that they could not find a driver to get us so to find other means of transport. She was so not helpful and couldn't care less about the fact that we were stranded 50 miles from home. We will never use SS again...

We booked and prepaid for our service and received a call at 9pm the night before saying they canceled our service. Very unprofessional.

Never, never, never!
Paid in advance for SuperShuttle to pick my daughter up from LAX and driver her to her destination. It took the driver 40 minutes to pick her up, as she stood on the curb at LAX alone! The driver had four passengers, my daughter was stop #2. The driver REFUSED to drive in the carpool lane. After an hour and a half, they still weren't at stop #1! My daughter's stop was 45 minutes from stop #1. The airport is 26 miles from her destination. What is the purpose of having a van full of people if you aren't going to drive in the carpool lane? I drove this same route alone and it only took me one hour! By the time she got to her destination, the entire ride was over TWO HOURS! When I called SuperShuttle, the customer service rep asked me what I wanted him to do about it. I said I want to report the problem. He told me to do it online.

TOURISM TRANSPORT LIMITED
Doing Business As: Super Shuttle
Company Description:
Key Principal: GRAEME EDWARD DOBSON

1. I pre-paid SuperShuttle Share-ride service to be picked up from JFK Airport on Aug 1,2023, at 9:30am. The driver did not pick me up until 10:20am. After me, he picked up a family of five who he spoke to in Spanish.
I live on the upper west side of Manhattan (86th St), he drove past my area and took the Spanish family to 53rd and 10th Ave. I asked him why he went past my stop, and he tried to explain, "53rd St comes first?" What the hell? He is a brown skin Spanish racist. I understand some Spanish and he was favoriting them when I was the first customer picked up (he was late 40 min) and I live on the upper west side of Manhattan. You have to drive past 86 St to get to 53 St!

I have taken SuperShuttle/GoLink many times and the drivers come down the FDR and drop customers off going south strategically.
This horrible man went out of his way to please the Spanish family. I got out with them at the Days INN Hotel on 53rd St and took a cab home at 12:10pm ( my plane landed at (9:15am).
Supershuttle should do something about how this horrible man treatment me. He should be re-trained to respect all of SuperShuttle's Customers and not pull some bull that will hurt that company. They have lost me as a customer.
I cannot write what I really feel about this horrible experience out of respect for others.

Outcome
He owes me an apology and I would like that in writing and that he will never do this again to any SuperShuttle customer.

SuperShuttle should also put in a GPS system that strategically tells the driver who is to be dropped off first and not waste the customers' time or SuperShuttle's.
Caro A

2. SuperShuttle aka Go AirLink NYC has Spanish racist drivers.

I pre-paid SuperShuttle Share-ride service to be picked up from JFK Airport on Aug 1,2023, at 9:30 am. The driver did not pick me up until 10:20 am. After me, he picked up a family of five who he spoke to in Spanish.
I live on the upper west side of Manhattan (86th St), he drove past my area and took the Spanish family down to 53rd and 10th Ave.(westside of Manhattan) I asked him why he went past my stop, and he tried to explain, "53rd St comes first?" What the hell? He is a brown skin Spanish racist. I understand some Spanish and he was favoriting them when I was the first customer picked up (he was 40 mins late and I said nothing) I live on the upper west side of Manhattan near 86th St. You have to drive past 86 St to get to 53 St!

I have taken SuperShuttle/Go Airlink many times and the drivers come down the FDR and drop customers off going south strategically.
This horrible man went out of his way to please the Spanish family. I got out with them at the Days Inn Hotel on 53rd St and took a cab home at 12:10 pm ( my plane landed at (9:15 am).

Supershuttle should do something about this horrible driver who treated me badly. He should be re-trained to respect all SuperShuttle Customers and not pull some bull that will hurt that company. They have lost me as a customer. Horrible services and I am a New Yorker and I can tell when someone is trying to trick me and I spoke out and got out.

I cannot write what I really feel about this horrible experience with this driver on SuperShuttle out of respect for whoever reads this post.

Desired Outcome:
He owes me an apology and I would like that in writing and that he will never do this crap again to any SuperShuttle customer.

SuperShuttle should put in a GPS system that strategically tells the drivers who to drop off first and not waste the customers' time or SuperShuttle's.

Also, On July 31, the driver was an hour late and I almost missed my plane.

"SuperShuttle if you can't do the job, get out of the travel business and stop hiring Spanish people that have no respect for Americans or your company. They are hurting you and you have a lot of competition out there!.
Caro A

Family stranded at LAX airport for hours.

Our family pre paid, pre booked for pick up. Well get ready because Super Shuttle is so badly organized that nobody arrives to pick you up! That's right, they make you wait hours to be picked up. Dispatch doesn't know what is going on, no communication, no planning, no apology... just realize you are paying them to make you wait, they will send a car when it is good for their money making schedule! Even the Super shuttle rep at LAX was useless, just played on his phone at the booth the whole time.

After waiting an hour, dispatch had an attitude and said you can cancel if you don't like it! Wish I would of read a review before using this company. There is no excuse for a hour plus wait. Try anything else besides Super Shuttle, as their service is horrible.

(After they show up the driver will blame dispatch, he got the call 20 minutes ago? So what happened during the first hour of waiting?)

I was really pleased with the service I received from SuperShuttle. I woke to a call at 6AM the day of my reservation informing me that they had found a mistake on my information and that I had scheduled myself to go to the wrong airport. They corrected my mistake and got me to the right place at the right time. I was so grateful! They refunded half of my originally scheduled trip which they didn't technically have to since it was my mistake after all. The person working on my case, Jamica C., was very pleasant and stood up for me. I was very impressed.

I requested the service for the day September 01 2019, Hotel-JFK. Van # 434 arrived 40 minutes late!.

Upon arrival, the driver placed my suitcase in the front seat, next to the driver (the bag holder was full). When he closed the door, he hit the suitcase very hard since it had left her poorly accommodated.
Upon arriving at my house and opening the suitcase, I see that 2 filters of my camera were broken because of the strong knock on the door.

In addition, when the hotel closed, the driver crashed into the car that was parked behind us, and we were delayed about 20 more minutes.

I would need the company to compensate for the breakage of the 2 filters that the driver broke.

I look forward to being contacted for the money back.

DO NOT USE THIS COMPANY. THEY WILL TAKE YOUR MONEY AND LEAVE YOU STRANDED AT THE AIRPORT. TAKE ANOTHER SHUTTLE COMPANY. THESE PEOPLE SHOULD NOT BE IN BUSINESS.

Our flight was early Vancouver so I tried calling Super Shuttle to confirm pickup point as the information had not been given? Confirm contact numbers as these are difficult to find.
It took over SIX calls to super shuttle and the driver who had not arrived as scheduled.
The driver was over ONE HOUR LATE! Absolutely poor service by super shuttle. Advice to the consumer to thoroughly research ALL transfer options and refer to a local map as we were poorly advised. Our final Transfer to Vancouver Island took FIVE HOURS! We then cancelled the return trip for the following day after the driver closed the trunk on a fellow passengers head! Super Shuttle then refused to refund us the paid for booking! The final straw on arrival in NYC both arrival and departure paid for shuttles were unavailable! We are still waiting for refunds!

I recently wrote a review about how Super Shuttle changed my express ride to a shared ride without telling me. Here's their response:

"... my apologies regarding your recent trip, I will talk to the dispatcher on duty as they should of called and informed you that we were busy and did not have a van to take you direct without expanding your wait time and extreme amount of time. It is not the driver choice to do this the dispatcher assigns the business. The Calabasas passengers were checked in before you which means 133 was assigned them first and we added your pickup as there was not another van available any time soon. We will refund the $40.50 additional you paid for the express van. Refunds are Usually processed on Thursdays and can take up to 7 business days to reflect in your account. Again my apologies and hope you have a wonderful day."

They are offering to reimburse the difference in the price between an express and a shared ride but nothing to compensate for their driver's attitude and the delay in my trip.

If you go to a restaurant and order lobster and the server brings you spaghetti, claiming that the kitchen staff are too busy to prepare your meal, would you be okay with that?

Definitely not using them again.

My friend reserved the shuttle from Tampa Airport. The time we suppose to meet 2.00 P.M.We arrived 1.55 the driver left without us Thank you to the blue shuttle that we got another shuttle. When the person working at the desk told us that the driver was on the bridge and will not return to pick us up. Going back to the airport we called for shuttle knowing that the driver has left us before, we want to make sure that he will not leave us again.Of course no one answer the phone finely front desk clerk from the Beach Hotel contacted the lady. She told Him that we cancelled the ride. No such a thing the ride was paid there and back. We called the taxi since we were told that no driver is not coming to pick us up. The flight was at 7 AM, we called the taxi. Guess what here the shuttle show up instead picking us first, He went to pick the person one hour early.We cancelled the Taxi witch was not very nice. This company should have more experience and organized people working for them. My friend used her card for shuttle your company owes her one way trip back because we pay cash for the trip from Tampa to the Hotel.
Very poor SERVICE

I would give super shuttle a 0 if I could. I ordered super shuttle to take me to LAX about 2 1/2 weeks ago. Not only was super shuttle 30 minuets late, the van overheated and parked it front of my house. Then another van came and had to take me and the other passengers. This altogether took an hour more than it should have and my flight could have been missed. Now 2 1/2 weeks later, I'm waiting at lax for the van to pick me up. And the van didn't even come! I mean seriously? The driver never even came now another van will come, whichever van is closest to pick me up. This is an absolutely unreliable and untrustworthy service. Save yourself the stress and the headache and opt for another transportation system. I do not recommend to anyone ever.

Where do I begin?!? The ride from the airport was fine they said where the bus drops you off is where they will pick you up well on the day they were supposed to pick us up no one was there they sent text messages s as lying they were but there was no husband the hotel said the blue bus never showed up I prepaid for a pick up then I had to pay for a taxi so I wouldn't miss my flight! I called the 1-800 number they forwarded me to another number they said they couldn't help me and I should call the 800 number to get a refund. I call the 800 number and it says to go to the website I did that there is nowhere to ask for a refund. Still messing around trying to get my money back I'll update if I can

I booked a shuttle, and was given a 15 minute time window of arrival. I arrived a few minutes into this window, after speaking with the driver and confirming I was on my way down, and the shuttle was gone. I contacted customer service, and they refused to reimburse me, stating I was not there at the start of my time window (granted I wasn't, but they did not wait more than 5 minutes despite knowing I was coming).

There are better options that will actually get you to the airport.

If transportation is important to you, call a taxi, Uber driver, a bartender... heck, call your mother-in-law. But NEVER, NEVER use Super Shuttle. They left our party of 5 adults and a 4-year-old stranded at our hotel with airplane flight in jeopardy. They said we were a "no-show." It was stinking SS that was a no show. Driver never showed at the location we agreed on -- in front of the hotel where all transportation picks up. After 25minutes on the phone with SS customer service, we were told to find our own way to the airport.

They refuse to reply to my repeated e-mails so we will pursue redress through Orange County small claims court.

Put your mother-in-law on speed dial.

One of 2 of my guests staying in the seagull hotel, left a purse in the van. I called the office not even 5 minutes later letting them know that they left the purse on the van. After, calling another 4 times and being put on hold for more than 15 minutes each time; i call back a 5th time the nice lady jackie lets me know that the driver is on his way to the hotel. I was happy she was going to get back her belongings, to my surprise i believe the driver took about 900$ from the purse that was there. He gave me the purse, i told him to wait a moment to speak to the people, and he left on the spot (probably because he was the one who took the money). He dashes out of the hotel and drives away. I call the office to let them know that someone took all the money that was in the purse. I spoke to a girl there, she said that she would let the manager rudyus know, and he should come in contact with me soon. An hour later i call back because to my surprise he didn't call me back like she said he would do. I spoke to the manager, and he tells me that "everything is not guaranteed when you leave something in the van"?! He says it must of been someone who was still in the van because it was a shared ride. However, my guests were seated all the way in the back. Two other people who were on the shared ride were sitting in the first isle, 2 isles away from where she had left her purse. Then the driver shows up with an empty purse. Now, let's think about this. Only 2 other people in a van together who are sitting feet apart. When i called they put me on hold each time for 15 minutes and i called 5 times. When the driver comes here he gives an empty wallet? On top of that, the most horrible part about all this was the manager rudyus. The most rudest person in all of Miami Beach i would say, never have i been answered in such a cold mannered way. On top of just being robbed from the chauffeur in the van, the manager is telling me that he does not care for my opinion whatsoever. Hangs up in my face. I call back to let him know thats not how you talk to people especially when they have just been robbed. He said that he doesn't care at all, everything that goes into the van that is left by a passenger is "not guaranteed". They do not go the extra length. I have been a concierge here for 2 years now, and i have given super shuttles more than about 100 reservations now i see that it's been a mistake. Shady drivers and a shady head manager rudyus (rude just like his name states). If you want a better company more safe for your belongings, and want to be treated in a better manner then you can take another shuttle service. It's called "VIP Shuttles". A great and nice man by the name of Cesar who is a much better person than that puny rudyus. Your belongings might be stolen if you ride Supershuttle, Super good way to get legally robbed, and then get told off on the phone to your face.

As i was filling out the refund form i found it funny that there is a field on the form for the date of the trip seeing as the designated driver "had a complication" as was told to me by the oh so disinterested dispatch operator whose tone could not have more conveyed how little she gave a DAMN that the driver had failed to pick me up. (i had originally scheduled a 4.05am pickup, i got a message from supershuttle at 3.20am that my pickup time was "adjusted for routing to 4.35am-4.50am, which i thought was cutting it fine given my 7am flight from jfk but would be ok as long as i was the last of the pickups for that time slot) the dispatch operator then told me that my only options was to either wait for a 5.35am pickup and most likely miss my flight or make my own way to the airport. Thank you so much! Thank you for leaving me screwed at 4.55am in 25 degree weather. Thank you so much for leaving me with no option but to spend $70 on a cab to jfk as it was way too close to departure time for the subway to be an option. Thank you so much for raising my anxiety levels a thousand percent cause that's really the type of CRAPi want to be dealing with at 5am when i've had like 3 hours of sleep. And thank you so much for the garbage people in your employ who care so little about other human beings that they don't even have the capacity to offer an apology for their screw ups! But what i really want to thank you for is the countless hours i am going to spend writing one bad review after another on every online platform i can find and how i will pursue this matter with corporation counsel until i have opened up every can of worms i can on super shuttle until i get both the shuttle charge and the cost of the taxi i had to catch refunded!