• SupportBuddy

Overview

SupportBuddy has a rating of 2.62 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SupportBuddy most frequently mention credit card, phone number, and bank account problems. SupportBuddy ranks 75th among Computer Repair sites.

  • Service
    4
  • Value
    4
  • Shipping
    2
  • Returns
    2
  • Quality
    3

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Same issue happened for the scam from Support Buddy where they send a refund only if providing access to computer
How would you rate SupportBuddy?
Top Positive Review

“Seems to be... Good”

adam g.
2/3/17

My computer has become absolutely slow and its buffering was driving me nuts. When contacted Supportbuddy, the representative was very friendly while instructing me the correction process and he was a true literate in technical field. The system began working as it was before and he gave me suggestions for future usage as well. Thanks and Kudos team Supportbuddy!

Top Critical Review

“Steer clear!”

Phillip S.
9/4/19

After a few years of mediocre service, they are no longer available at their previous phone numbers. They are probably not responsible for the numerous scams generated in their name, but it's best to take your computer to a trusted local source. I have a paid-for account which has apparently gone up in smoke! As a general rule-of-thumb, NEVER respond to a phone call from ANY proported computer maintenance company! Call them, not the converse.

Reviews (144)

Rating

Timeframe

Other

Reviews that mention popular keywords

support buddy (33)
Thumbnail of user phillips147
1 review
2 helpful votes
September 4th, 2019

After a few years of mediocre service, they are no longer available at their previous phone numbers. They are probably not responsible for the numerous scams generated in their name, but it's best to take your computer to a trusted local source. I have a paid-for account which has apparently gone up in smoke! As a general rule-of-thumb, NEVER respond to a phone call from ANY proported computer maintenance company! Call them, not the converse.

Thumbnail of user johnb663
3 reviews
21 helpful votes
August 7th, 2016

I, as many others was hit by these people. I have Kaspersky installed, which I thought would stop crap like this! The "support" tech is in India, with warehouse call center background noise so loud that it is hard to comprehend what he is saying. The part was clear, that you could go to Microsoft store and pay $500 to get it fixed or pay them $179 to fix it online. Once they take over your PC, they would have all the information they need to process FB, mail, and credit card charges to our account.

STAY AWAY from these bastards!

Thumbnail of user williamf304
1 review
2 helpful votes
October 11th, 2018

I have been a customer for eleven years with Support Buddy technical support and have had excellent service. The problem is that now that each time I call them they ask for my account number like they have in the past and I am transferred to a tech. Who never responds.
Is this company out of business?

Thumbnail of user frima
2 reviews
23 helpful votes
June 8th, 2017
• Updated review

6/8/17
Support Buddy called today and asked my wife to open the computer for them. Then they pretended to be a potential customer for our business. Ostensibly, to hold her on the line for an extended period of time. They are calling about one time per week to give us an update, refund, or PC cleaning. I believe that if you do business with Support Buddy, you will have to pay a ransom just to keep your computer in its present condition.

Close your computer and take it to an IT.
May 22nd, 2017
• Previous review

UPDATE:
5/22/17
Support Buddy continues to call. They state that they want me to open my computer so they can do an upgrade and they will refund my money. I have told them repeatedly that I will not open my computer for them again. Just this past week they called and stated that it was time for my annual update. A much younger female asked," Don't you want us to refund your money? I told them again that I had no desire to talk to them about anything and would not open my computer.

Tip for consumers:
Close your computer and take it to an IT. They are NOT affiliated with Microsoft!!

Service
Value
Shipping
Quality
UpDate!
August 5th, 2016
• Previous review

UPDATE:
5/22/17
Support Buddy continues to call. They state that they want me to open my computer so they can do an upgrade and they will refund my money. I have told them repeatedly that I will not open my computer for them again. Just this past week they called and stated that it was time for my annual update. A much younger female asked," Don't you want us to refund your money? I told them again that I had no desire to talk to them about anything and would not open my computer.

Thumbnail of user xs14
1 review
18 helpful votes
April 3rd, 2017

I worked with this company. Let me tell you one thing that this is a scam. They are located in india and their company name is support mart technical services. They are doing this since long time. I think US government should take necessary action against them. They were doing scam that is why i left the job.

Thumbnail of user rolft1
1 review
23 helpful votes
May 29th, 2016

Breaks into your Internet pretending to be a technician from your Internet Provider. After leaving all kinds of stuff in your computer, wants 300 or 500 bucks immediately to fix it.
Absolute immoral, unethical, illegal scam. Beware!

Thumbnail of user zimt1
1 review
1 helpful vote
August 8th, 2016

Excellent job by SupportBuddy techies, Hats off. While working on my Dell laptop, I come across security issues while browsing. Although I was using an antivirus but still I faced this problem. With the SupportBuddy app installed in my PC, I got instantly connected with their expert techies. Taking the remote access of my PC they diagnosed the problem and got it fixed in no time. Thanks, SupportBuddy.net.

Thumbnail of user margaretn18
1 review
20 helpful votes
April 23rd, 2016

My computer locked up after I opened an email that I thought was safe.
Surprise, surprise... it was corrupt!
And guess what popped up!? The phone number for support buddy!
Like a fool I called them and by then end I was paying $430!
Luckily I caught on after their numerous phone calls and told them I want my money back.
They caused my computer to lock up so I had no choice but to use their service.
SCAM, SCAM, SCAM!

Thumbnail of user cl6945
1 review
15 helpful votes
February 21st, 2016

Stay away from SupportBuddy - this service is a scam. They pray on those who have no clue about PCs and deceive them with claims such as "your PC is full of viruses and your Microsoft warranty is expired". I had to deal with removing such crap from the PCs of family members. It also having them cancel all their credit cards and changing all passwords to avoid identify theft. This company, who goes by the name "SupportBuddy.net" or "Support Buddy" should be shut down. If you see anything from them on your PC, shut down your browser and restart your computer. Do NOT contact them.

Thumbnail of user dorothyw39
1 review
1 helpful vote
February 1st, 2017

I got the same pop up window/locked computer issue others have had along with a loud beeping sound. I called the number, they "fixed it" after two tries and many, many hours. I paid them a service fee of $180 but then they tried to sell me all kinds of service plans and additional software packages and just won't go away and leave me alone. I'm going to take my laptop to a local computer repair shop and make sure they haven't left anything behind that gives them the ability to re-infect me. I truly think they infected my computer on purpose.

Thumbnail of user deborahj28
1 review
19 helpful votes
July 25th, 2016

They lock you out of your computer and then place their number there so that you have to call them. I was told that I had 12,000 issues and needed to pay 179.99 to protect my computer and rid it of all the viruses. I KNEW this was crap and I told them this. I told them to UNLOCK my computer and they said that they would do it for 179.99. There has to be someway to stop these people.

Thumbnail of user jacobr54
1 review
10 helpful votes
April 13th, 2017

Terrible "company"they try to get you to pay extra for services you dont need or really want i lost over 1000$ with them when they said they would refund my money and it all looked very good the numbers were there and just poof gone

Thumbnail of user treneel
1 review
1 helpful vote
March 28th, 2017

I don't get all the negative reviews. I love their service. It's nice to get my computer fixed and cleaned up right from my house without waiting for someone to come out or having to take it somewhere. Highly recommend this company.

Thumbnail of user jamesp295
1 review
7 helpful votes
March 26th, 2017

I signed up with Support Buddy in July 2016 with their two year support plan for $499.99, BIG Mistake. Each time I called them to support my computer they wanted me to purchase something else to support my computer. The costs for each of these programs to support my computer was from $200.00 to $400.00 +. They always told me whenever I called I had a problem with my computer and I needed to purchase another program to fix the problem. THEY ARE CROOKS.

Thumbnail of user marcop23
1 review
2 helpful votes
June 21st, 2016

True! I will have to say that SupportBuddy guys are the best in delivering tech support, be it computer, antivirus, web browser, operating system or any other tech oriented device. They saved my day the day for yesterday when I met with a problem wherein my computer was not working, antivirus update got failed, web browser not responding, etc.

Thumbnail of user michaelc373
1 review
3 helpful votes
October 27th, 2016

Not much of a computer user, but had the same problem as all the others. But since I didn't know any better, I paid the $389.90 to get my computer running again. Maybe I was just too lazy to take the computer to a Technician to have it repaired. I wouldn't know who to take it to that I could trust anyway. I seen this scam on the "Three Stooges". The Stooges put mice and roaches in a house then drive up in their Exterminating Company Truck. Classic!

Thumbnail of user karenh217
1 review
1 helpful vote
April 26th, 2017

I have not had a negative experience. I came to them after a botched job with GeekSquad. These folks are a little hard to understand but they get the job done, in my home office, any time of day or night. They have fixed things, ported me across several computers, fixed Microsoft office and retrieved documents I was told were long gone. My experience is that they are fair and do what they say they will do. They have kept my Dell, HP and Toshiba products functioning. Though they say they don't do peripherals, they fixed my copier as well. They keep my small business running

Thumbnail of user malcomm5
1 review
5 helpful votes
June 16th, 2017

Same deal. They called to access my computer in order to refund my money in which there is no refund to pay.
Once in, they lock me out of my computer and which now I have no access.
Then instead of refunding my money they wanted $500 to fix the problem they had created.
Usually the phone number shows up on the display " unavailable "
The number *******0000 is not a valid number. They just called me on a *******569 which connects into a new voicemail that is not set up.
Whatever you do never allow them into your computer.

Thumbnail of user beckyj13
1 review
20 helpful votes
July 22nd, 2016

Don't do it! I did and it took 2 days to get it all straightened out. They are very convincing and courteous, SAID they were tech support for microsoft. They use scare tactics like, you must act now, every minute, means more of your data is at risk.

Thumbnail of user kayek4
1 review
15 helpful votes
October 4th, 2015

My experience was HORRIBLE. Two days after paying $219.99, my computer locked up again. After another 4 hours was wasted for a second time, it locked up the next week. Each time there were foreign countries breaking in to my computer. Then the 4th time I contacted them, it cost me another $130.00 on Sept. 25th, 2015. And guess what? It still was not fixed. More foreign and domestic hackers had gotten in to my computer. I will never refer to them again.

Thumbnail of user jackc110
1 review
12 helpful votes
March 30th, 2016

This is a scam! I was going on to google, then I clicked enter. BAM! A virus came up saying I had to call a number to get my computer fixed. I called the number and what I thought was a nice lady almost locked me out of the computer. We came to this website and saw it was a scam. I went to the computer and I tried to shut it down. The lady moved the mouse away from the shut down sign but I managed to get the mouse to shut down. DONT TRUST THESE SCAMMERS! We were about to spend $500.

Thumbnail of user gabrielb38
1 review
20 helpful votes
August 22nd, 2016

TOTAL $#*!ING BULL $#*!! DO NOT use this service. They trick you into allowing REMOTE ACCESS to your computer. All of your information email passwords.

Tip for consumers:
DONT

Service
Value
Thumbnail of user cammb
1 review
6 helpful votes
March 23rd, 2017

In July 2016, I got a bug, and I payed $450 for support buddy to fix. But I got a new computer for college, over christmas and stopped using the previously bugged one. I got a recent phone call from support buddy wanting to refund my account, and when they gained access, they locked me from my computer because they couldn't fund to a Credit Union. They proceeded to go through my files and open my webcamera. I had to shut down my computer and completely reset the whole thing. A giant scam, and a lot of BS. Don't trust them.

Thumbnail of user mimsj
1 review
1 helpful vote
February 9th, 2017

SupportBuddy techies are best techies in the world. Once I encountered an issue of drivers in my Lenovo computer. I tried it several times but failed, so I decided to connect with techies. They asked to take the remote control of my PC and got the drivers installed correctly. They also guided me for the future case.

Thumbnail of user mayi1
1 review
3 helpful votes
October 23rd, 2016

I got caught up at first but quickly realized it was a scam. I played around with the Filipino for awhile and then finally told him exactly what he was. The fool called me back with a number from Boca Raton Fl and threatened to kill me if I ever called them again! So of course I tried to call back and got a dial tone followed by a busy signal.

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From the business

SupportBuddy offers expert technical support for your PC, its Windows OS, software, and peripherals. Call us to get instant help.

Company Representative

Thumbnail of user supportb1
support B.

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2.6
144 reviews
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