SupportSquad

This is one of those companies that supposedly is like an insurance policy if you have problems with your internet service and covering all equipment and technician visits, blah, blah, blah. They claim to be affiliated with companies like Verizon and Comcast.

My sister signed up for our cable, internet and phone service and supposedly she opted for this "insurance" in case we have problems. They claim to cover computer tune up, virus removal and all that too. Anyway. I noticed on my sister's account that they billed her credit card twice in one month and I asked them why and they said "Oh, we must have let her skip a month" and she'd never asked for that to happen! So they must have done this several times over the year and had to refund her money. Refund or not this company cannot get their billing straight and they said "Oh, the system does that sometimes" and I said "That's unacceptable! You don't bill customers twice in one month without telling them and any transaction out of the ordinary should be discussed with the customer prior to taking place.

Stay away from this company! I've seen other complaint's on the web about them. Also Comcast told me they don't even know who they are and that the insurance through Comcast is only $2.99.