• Surveillance-video

Surveillance-video

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Surveillance-video has a rating of 4.7 stars from 9,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Surveillance-video most frequently mention camera system, customer support, and shopping experience. Surveillance-video ranks 1st among Home Security sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos

What reviewers want you to know

Positive highlights

  • High powered camera systems that work well in every type of environment.
  • Excellent service and customer support, chat was helpful too.

Critical highlights

  • Customer Service representative Jeffrey was very rude and unprofessional.
How would you rate Surveillance-video?
Top Positive Review

“Great choice of products”

Abby S.
9/6/19

Great choice of products. Good customer care. System works fine since I installed. The camera mounts looked fragile when I received the package but I installed without anything breaking. So since there won't a need to even touch them for years to come there should not be anything to worry about there. If you rather opt for another choice after reading my review then there are many others to choose from on the website, which is something I admired the first time I browsed it

Top Critical Review

“Website not Updated”

J W.
12/11/23

I have used them twice and they show a lot of products but most I have needed are not in stock like it shows on their website. Then the don't tell you when the material is received and only when it ships. This is a problem after over 4 months waiting for an item and the delay to my customer. Support doesn't seem specific to the site and can't help at all. Will be purchasing from other online vendors moving forward to not deal with the headache.

Reviews (9,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

camera system (123) customer support (71) shopping experience (25) customer service (48)
Thumbnail of user cw763
1 review
0 helpful votes
December 12th, 2023

These guys told me they were sending the cameras. Sent them and they came in white but in black boxes. These people are suggesting that I did in fact receive the correct cameras and sent them back different ones. Yet they cant produce photos of what was sent to them from Hikvision and they conveniently do not have photos of when they accepted the package from Hikvision and then sent to me.

Products used:
dont use them

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikev188
Mike V.
2 reviews
0 helpful votes
December 11th, 2019
Verified purchase

The sales person I dealt with is very knowledgeable about security cameras. Without his guidance I am certain I would have made a poor choice. Feel like I have a good deterrance against those pesky troublemakers. I absolutely recommend this company.

Thumbnail of user brianbress
1 review
0 helpful votes
December 19th, 2023

Waited a week with no communication or tracking info. I decided to cancel and order elsewhere. This company wasted my time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katiec200
Katie C.
1 review
0 helpful votes
November 6th, 2019
Verified purchase

By connecting my laptop with the NVR I was able to have an access to all the functions supported by the system. I also downloaded an application on my phone which works seamlessly as well. With the price point it comes it is a great product.

Thumbnail of user patriciap230
Patricia P.
1 review
1 helpful vote
September 3rd, 2019
Verified purchase

It is funny I should even raise this, but in the end I almost struggled picking my choice of camera system because there were just so many brands to choose from.

Thumbnail of user johnwarick
1 review
0 helpful votes
December 11th, 2023

I have used them twice and they show a lot of products but most I have needed are not in stock like it shows on their website. Then the don't tell you when the material is received and only when it ships. This is a problem after over 4 months waiting for an item and the delay to my customer. Support doesn't seem specific to the site and can't help at all. Will be purchasing from other online vendors moving forward to not deal with the headache.

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user vladimirm81
0 reviews
1 helpful vote
January 19th, 2022
Verified purchase

Terrible company and rude customer service. Refused to refund after I returned their defective Google max. Save yourself time and money, buy someplace else

Tip for consumers:
Just don’t buy from them.

Products used:
Speaker

Service
Value
Shipping
Returns
Quality
Thumbnail of user brunol46
Bruno L.
1 review
0 helpful votes
December 12th, 2019
Verified purchase

There has now been a full month since the camera system was installed, which is enough time to make a balanced review. In s few words, the cameras work as expected and the company has professional people who do are knowledgeable and helpful

Thumbnail of user maverickf1
Maverick F.
1 review
0 helpful votes
September 11th, 2019
Verified purchase

My old camera system was ok but it was not as advanced as this one. I need to monitor what is going on around the house while we are away because my wife and I sometimes work till very late. I must also thank the customer support for all their help with installation. The person I dealt with was very polite

Thumbnail of user haydenl28
Hayden L.
1 review
0 helpful votes
March 30th, 2020
Verified purchase

For the price, this is a good, value security camera system. I would have liked more dvr storage, but again you get what you pay for, which in this case is actually more.

Thumbnail of user cailynb1
Cailyn B.
1 review
0 helpful votes
November 15th, 2019
Verified purchase

I could talk of the product if there was much to say beyond that the cameras work as promised. Instead I want to commend the website's ease of use. Navigation is real easy and quite a joy actually.

Thumbnail of user dennisl556
1 review
1 helpful vote
February 15th, 2022

Just got off the phone with customer support I purchase a 394.00 dollar Blind spot sensor unit for my pickup truck and no where in the specs description did it say cannot install in metal bumpers.
So it does not work and they said I should of done a better job researching the unit and that I cannot return it. After looking on line at other units today there are units that say cannot be installed in metal bumpers but this unit has no such claim. So misleading add.
The right thing would be to refund and correct the information but no basically get lost is what I got from the service rep.

Tip for consumers:
They don’t take responsibility for misleading items and do not care to make things right.

Products used:
Blind spot RV-118

Service
Value
Shipping
Returns
Quality
Thumbnail of user sahums
1 review
0 helpful votes
July 12th, 2021

Lying and lying for more than two months. I placed 3 orders with them for 50 PCs Hard drives. Each time that I called them some one told me that my order is shipped but nothing. Order# *******638, *******. After more than two months now they are asking me to pay $5000 more to get my orders. They wasted two months of my time. They don't honor the customers nor stand behind their words. I had to cancel my orders after two months of waiting. Be aware of this company.

Products used:
Hdd

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindac379
Linda C.
4 reviews
0 helpful votes
September 3rd, 2019
Verified purchase

I didn't want to talk to sales I traditionally don't trust salespeople. I ended up choosing this one because so many people were praising it. Now that I have had time to really test it out, I can see why people were praising it. Another thing I was pleased with that not a lot of reviews mentioned was the speed of shipping. Maybe I have just not bought a lot of things online but I felt the shipping was quite fast.

Thumbnail of user guys185
1 review
0 helpful votes
February 7th, 2022

Think twice before placing an order. I placed an order and after a few days inquired about why it was still in processing. The guy on the other side of their "chat" feature was rude and said I should have known there was a 10 day lead... after waiting over 2 weeks I was told by another one of they rude chat service people that my item wasn't going to ship. They didn't cancel the order, they just left it in a "processing" state. What a waste of time and completely unprofessional. At least don't be a d! Ck to people that just want to know the status of their order. Take your business elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user glenns216
Glenn S.
1 review
0 helpful votes
September 19th, 2019
Verified purchase

I am glad to say the cameras are working as I hoped they would. But what really impressed me is how the website is set up. The navigation is simple and is easy to use even for people who are not very good with computers. A lot of e-commerce websites overdo things and end up making shopping difficult

Thumbnail of user joels504
1 review
2 helpful votes
December 1st, 2021
Verified purchase

I ordered a wifi card and after a month of it not getting shipped I sent emails to them. No answer. I have opened a PayPal dispute.

Products used:
Asus Wifi6 card

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaidynm
Jaidyn M.
1 review
0 helpful votes
December 11th, 2019
Verified purchase

After the torrid time I have had with frequent petty thefts on my property, a camera system seemed a sensible investment, which I am glad I made. Perhaps is the knowledge that they would be caught on camera but the thefts have dropped sharply. Long may it continue

Thumbnail of user matthewh1380
1 review
2 helpful votes
October 15th, 2021
Verified purchase

I placed a simple order for in-stock materials on the 10-6-21. On 10-11 I asked when & how it would ship. I got a canned reply that it takes 3-5 business days and flat rate. The said they'd reach out to the manf. Why do you have to reach out to anyone? It's in-stock... On 10-15 I ask for an update. I get a reply that says the manf hasn't shipped anything and it'll be another week before they get an update on what will ship to them. What kind of ancient business model is that. Manf. Ships to the seller, who ships (in 3-5 business days) to the customer. OMG get in the 20th century at least. Go somewhere else. I did.

Tip for consumers:
Look elsewhere. This is simply a box peddler that acts as a sales agent. That's all.

Products used:
Door Sensors

Service
Value
Shipping
Thumbnail of user aydenr7
Ayden R.
1 review
0 helpful votes
September 12th, 2019
Verified purchase

My wife is happy, so I am happy. She has been putting the camera system to the test and has positive things to say about it. I can only comment on the shopping experience, which was good. There are enough camera systems listed to satisfy almost every need and budget. Awesome customer service again. Those guys are good

Thumbnail of user johnd7357
1 review
0 helpful votes
November 29th, 2022

I ordered a Geovision i/o card from these people. They said it was in stock. I had a
Security system that needed one replaced. 8 days later I get a notice that they had made out a UPS tag. It had not been put into UPS yet. I sent 2 emails telling them to cancel the order...NOT AS ADVERTISED. Of course they ignored those emails and sent it. Then they
Sent me a stupid email saying...why would you file with Paypal and refuse the UPS delivery for something you ordered. I replied...why would you send me an email and ask me a stupid question...read my last 2 emails.
Now I have been forced to use the clients other working i/o and double up the motion detectors... I am a very unhappy camper!
I wish I had read these reviews before I ordered. Now I have to waste my time with Paypal for my refund...

Tip for consumers:
avoid this company like the plague

Products used:
item refused for "not as advertised"

Service
Value
Shipping
Thumbnail of user tillyh8
Tilly H.
1 review
0 helpful votes
February 11th, 2020
Verified purchase

We so far have little if anything to complain about. The camera system works, although we are a little concerned with the rather limited memory capacity of the DVR

Thumbnail of user angieh126
Angie H.
1 review
0 helpful votes
November 10th, 2019
Verified purchase

The cameras are already synced and you just have to plug them in to make them work. The camera wasn't working after trying everything so I asked them for a replacement and they readily agreed. I was sent a replacement within a short span. Happy with the experience overall.

Thumbnail of user trevors229
1 review
0 helpful votes
July 7th, 2021

Had to inquire about a refund multiple times after a month. Wouldn't really trust the site in general seems to have shady business practices and would not recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ahmadl11
Ahmad L.
1 review
0 helpful votes
September 4th, 2019
Verified purchase

I don't have a lot to say but I felt I should commend the excellent service I received from this website. How I wish other e-commerce sites would work as hard to give customers such a hassle-free shopping experience. I 100 percent recommend

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Surveillance-video?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Surveillance-video?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business