• SurveyJunkie

SurveyJunkie

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Overview

SurveyJunkie has a rating of 1.37 stars from 360 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SurveyJunkie most frequently mention customer service, phone number, and many times problems. SurveyJunkie ranks 246th among Survey sites.

  • Service
    103
  • Value
    105
  • Quality
    106
Positive reviews (last 12 months): 4.3%
Positive
2
Neutral
0
Negative
45
59
See all photos

What reviewers want you to know

Positive highlights

  • I've been a ‘Survey Junkie' member since March and enjoy the extra income from taking surveys anytime and anywhere!

Critical highlights

  • The customer service is no help and they don't have a phone number.
  • Also hate the way you have to verify everything now including phone number and ID and a photo of you.
How would you rate SurveyJunkie?
Top Positive Review

“Unjustly misunderstood”

John C.
2/9/24

Start from the beginning. I had an iPhone and the frame is so small that it was hurt my eyes so I went out and got an iPod because the print bigger well I told him about it and once I got the iPod running. I deleted off my phone the app for survey junkie while I was on my iPad. I'm not too mechanically inclined with computers I had like 1400 points on it and somehow it disappeared so I got another email to start logging on made 450 points and then I was seven I found the other one in my trash mail well I told them about that. They were both on the same tablet same email and once I get the 451 up to 500 where I can cash it in I did and I close that account out on my iPad. I told him about that and then I wrote back to me, so which one do you want and I wrote to him told him that I want the one on the iPod, oh then I didn't hear nothing from him so I wrote him a letter and I found out I was blocked. So I think I was just Lee treated unfair personally. I wasn't trying to pull a fast one or anything night. I let them know what I was doing. I mean I enjoy doing a Surveys. They quite a little a lot of money on it but I still think it was right at what I did John Cabe

Top Critical Review

“Wants your drivers license?”

Morty J.
12/5/23

This site used to be great and it was honestly really quick for me to get to 5 bucks and cash out while on slow office days but now they make you verify your identity using drivers license or government ID or they won't let you cash out. The hell I'm getting my identity stolen over 5 dollars lol NOPE

Reviews (360)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38) phone number (22) survey junkie (125)
Thumbnail of user savvysmasterlist
4 reviews
4 helpful votes
December 5th, 2023

This site used to be great and it was honestly really quick for me to get to 5 bucks and cash out while on slow office days but now they make you verify your identity using drivers license or government ID or they won't let you cash out. The hell I'm getting my identity stolen over 5 dollars lol NOPE

Thumbnail of user clfarris19
2 reviews
0 helpful votes
March 13th, 2024

I keep finding several of the surveys offered far exceed the times posted as expectations to complete.

Thumbnail of user msdean63
1 review
0 helpful votes
September 2nd, 2023

I've been taking SJ surveys since 12/23 in my spare time to keep my brain activated.since starting I've averaged $60 per month 200 points a day.It's been great the payout is easy I forward funds to PayPal then to my checking it very simple I would highly recommend it.The extra cash comes in handy.

Service
Value
Quality
Thumbnail of user msmg1
1 review
1 helpful vote
January 8th, 2024

I was taking Online Surveys with a Survey Junkie. Survey Junkie is Fraudulent and Discriminates against people of color. Survey Junkie's support and Customer support should all be investigated. I recently had my account banned without reason. I have done nothing to violate Survey Junkie terms. I noticed an increase in Fraudulent and suspicious activity prior to me being banned. Survey Junkie changed the entire setup of their website and later switched it back to the original setup after banning me. I would complete numerous of surveys without being compensated. I would receive an missing URL error in the place of my points. I thought creating a new account would solve the issue. I reached out to Survey Junkie support and a member beginning with the letter K informed me to reach out to her after I create a new account so that she could deactivate the previous one. I have screenshots. Once I reached out to her she banned my account! Not one single thing is right about this. In actuality this was a passive aggressive tactic of Survey Junkie's support to ban me from their platform. It's clear there is definitely a personal problem towards me. I would be asked repeatedly to confirm my device and never had before. I reached out to Survey Junkie support about this new change. A member informed me every Survey Junkie member was experiencing this ( which is a lie I read several online reviews and not once did anyone mention this). I have taken screenshots below. I have taken screenshots below of all of the FRAUDULENT, DISCRIMINATION and SUSPICIOUS activity. You will also notice the screenshots where Survey Junkie switched their entire website setup towards me.

Thumbnail of user moffattdewayne
1 review
0 helpful votes
February 13th, 2024

This app is a waste of time they have you do the whole survey then when you're done with the whole survey they say the survey is full. Why would you have me do the whole survey if it was already full. B.S. This app socks don't waste your time. VERY NOT WORTH IT!

Service
Value
Quality
Thumbnail of user squeakys1
1 review
0 helpful votes
March 14th, 2024

I been use junkie since 2019, now all changes and BIG SCAMS! Don't waste your time on surveys junkie. I now move on other websites. Surveys junkie steal your idea and gave u no 0 points after complete 20 min it's wasted your time Surveys junkie must be banned

Thumbnail of user johnc11378
2 reviews
0 helpful votes
February 9th, 2024

Start from the beginning. I had an iPhone and the frame is so small that it was hurt my eyes so I went out and got an iPod because the print bigger well I told him about it and once I got the iPod running. I deleted off my phone the app for survey junkie while I was on my iPad. I'm not too mechanically inclined with computers I had like 1400 points on it and somehow it disappeared so I got another email to start logging on made 450 points and then I was seven I found the other one in my trash mail well I told them about that. They were both on the same tablet same email and once I get the 451 up to 500 where I can cash it in I did and I close that account out on my iPad. I told him about that and then I wrote back to me, so which one do you want and I wrote to him told him that I want the one on the iPod, oh then I didn't hear nothing from him so I wrote him a letter and I found out I was blocked. So I think I was just Lee treated unfair personally. I wasn't trying to pull a fast one or anything night. I let them know what I was doing. I mean I enjoy doing a Surveys. They quite a little a lot of money on it but I still think it was right at what I did John Cabe

Thumbnail of user geraldp453
1 review
2 helpful votes
January 2nd, 2024

You have to e-verify sending your driver's license to receive $5.00. Plus take a photo. Survey Junkie will ask you over 20 questions then say you don't qualify give you 2 or 3 points after clearly you completed a survey. I was doing surveys fine. Survey Junkie had a Xmas contest suddenly no surveys available. Some of the questions ask you your email and home address, phone #, your children's names and birthdays. How much your parents have invested. My opinion too many race questions. They ask the Hispanic question more like it's a census. The ask if your gay over and over. Why? They asked your hair type on a voting question. The surveys are also done outside of the US. I don't know how safe it is from cyber theft. Since I've been doing surveys my phone is getting several fake messages saying I have a package waiting please complete my address. My opinion surveys seems to only accept certain demographics. Surveys ask where are you doing the surveys house, Cafe etc. The surveys seem very intrusive. Some surveys ask you your Facebook account page info. I've done surveys for over 15 minutes then was kicked out right at the end. Some surveys kick you out saying you weren't being truthful although you haven't answered 1 questions. That makes your score go down so you get less surveys. It takes 4 hours to get $3.00. I did while I was watching tv.

Thumbnail of user nilakshik
1 review
2 helpful votes
December 31st, 2023

When I joined this app I actually enjoyed taking surveys and made money really quick. But after a couple of payouts they started disqualifying me from almost every other survey and giving a mere 3 cents for wasting my time. Sometimes you complete an entire survey and then suddenly there is an error and you get nothing! This is very disappointing and disillusioning after a while. I think they have an algorithm which slows down people from making any money after they've taken few payouts!

I don't enjoy survey junkie anymore and they are just like any other survey site scamming people of their time and efforts!

Thumbnail of user markt2643
1 review
0 helpful votes
April 16th, 2024

I tried to redeem my points by transfer to my checking account. The money never got there. And my points were gone. Customer service said I had to verify my account. When I went to verify my account there was a message that said my account was under review and that I could verify in two days. That was several weeks ago. Twice customer service said the verification issue was fixed and that I could now verify my account. Both times was a lie. This morning I received the same canned message that I have been receiving for several weeks that they are busy but they are working on it. I wish I had only compliments.

Tip for consumers:
No.

Products used:
Not applicable

Service
Value
Thumbnail of user dallinb4
1 review
0 helpful votes
November 16th, 2022

Don't use this if you aren't a very patient person. You will be turned down from surveys if you aren't a good fit. That can be frustrating at times, but if you continue sticking to it everything will work out. There are plenty of surveys, so no need to worry. Don't expect to get rich ether. They do pay probably the best out of every survey website I've seen, but that isn't saying much. They do pay though, and it's not too complicated to get your money as long as you put in the right information.

Service
Value
Quality
Thumbnail of user shaner190
1 review
45 helpful votes
February 18th, 2022

Every other survey you complete gets stolen from you. You get disqualified for untruthful answers, survey filled up or survey was rejected when it kicks back to Survey Junkie even though you completed the survey, it shows 100% and you see "thank you for completing the survey". You report it to survey Junkie and all they do is tell you some bull$#*! lie and give you 10 "bonus points" when they just stole 400 points from you. Nothing but piece of $#*! thieves.

Thumbnail of user johnm13435
1 review
1 helpful vote
November 26th, 2023

I sometimes wonder why I took the time filling out all of that profile information when I never qualify for any of the surveys I do get. It's been nothing but expired surveys and ones I've already completed or topics I've already indicated I care nothing about.

I don't drink alcohol, I don't watch television, I don't use social media, I don't care about sports - so, basically, I don't get to complete any surveys.

The ones I do manage to take will either abruptly end, accusing me of being dishonest/inconsistent/rushing, or I reach the end of 20 minutes spent answering to be told the survey's full and I don't get Jack $#*! for my time.

Some days I can spend hours attempting to complete or even qualify for a single survey and walk away with mere pennies of a pittance when the site yet again fails to properly match me with one I can spend more than 10 seconds before being told the rest of the survey will not be relevant.

If you're looking for a beer money hobby along these lines, I'd recommend Branded Surveys or some-such over this site. Not a single issue since I signed up at the same time last year, and I actually managed to casually rack up $700+ to Survey Junkie's pitiful $150~ in only a couple hours per four or five days a week ever since then.

Service
Value
Quality
Thumbnail of user leer495
1 review
5 helpful votes
October 30th, 2023

You spend 10-15 minutes on a survey answering 10+ questions where you think you're getting 80 points, only to be told you didn't qualify and then they give you 2-3 points for your time. It's insulting, just keep the 2 cents, it's clear you need it more than I do.

Value
Quality
Thumbnail of user hannahg501
2 reviews
4 helpful votes
October 13th, 2023
Verified purchase

I finally tried to cash out my 500 points ( $5) to PayPal and the option was not working in Survey Junkie. I then opted for a $ 5 Visa Card instead.When I finally found merchants who accept $5 gift cards ( Panera Bread, Wallmart) the 'supposed virtual card' from Survey Junkie was not accepted. Beware of this site - the rewards are FAKE. Do NOT waste your time doing their surveys. They will use you / your information and you get nothing - AVOID THIS UNETHICAL SURVEY SITE!

Service
Value
Quality
Thumbnail of user hsemorris
2 reviews
18 helpful votes
June 21st, 2023

The surveys offered are only for specific demographics. Getting shot down and making $.02 to $.03 for some failed survey's is a complete waste of time. Some of them didn't give any points at all. If you happen to be a demographic that someone cares about then it could be profitable. Not much work for a middle aged, Caucasian, Christian, Conservative, heterosexual male on the platform.

Service
Value
Quality
Thumbnail of user joycew110
4 reviews
4 helpful votes
April 8th, 2023

I love survey junkie it's great to earn extra cash from survey junkie.i just redeemed in seconds my money was delivered to my pay pal account. Hassle free experience thank you survey junkie.

Products used:
Surveys

Service
Value
Quality
Thumbnail of user catherineb1389
1 review
15 helpful votes
July 29th, 2023

Just signed up. First few easy surveys went fine. Then, I completed 95% of one survey that said it was worth 120 point only to be booted out and given 3 measly points. I thought it was a glitch, but no. Two more times, the same thing happened - booted out and told either that the survey "filled up" or the rest of the questions didn't pertain to me, even though it showed that I had completed almost all of the questions (and I was easily 5-10 minutes into each survey). Deleting now.

Tip for consumers:
Do not use, waste of time

Products used:
Survey site

Service
Value
Quality
Thumbnail of user courtneykevin08
1 review
2 helpful votes
October 23rd, 2023

The first 5.00 was easy. That's all you'll get. From nor giving you the points, to ending surveys half way thru. If I wanted 2points (2cents) to do a survey. Then they sell your info. Total scam beware!

Service
Value
Quality
Thumbnail of user gailc505
2 reviews
17 helpful votes
July 23rd, 2022

In my opinion, this is one of the worst examples of time and personal information thievery out there! You can begin a survey, then 10 minutes into it, a screen pops up that says "Uh-oh, you didn't qualify for this survey. Try another one!:" This, after you've already filled out 10-20 pages of information. This happens repeatedly. Probably only 1 out of 15 surveys is legitimate. It's total waste of time. I would have given it zero stars if I could have. They should be shut down.

Tip for consumers:
It's a scam, IMO.

Products used:
Surveys

Service
Value
Quality
Thumbnail of user axlet
1 review
0 helpful votes
April 8th, 2024

My opinion survey junkie is exposing you to potential identity theft. The survey ask questions like. What bank do you have? How many phones work in your home? Do you have a landline phone? They use samplico it tracks your phone, your locations etc. Many surveys will have the caution triangle sign, stating the site is unsave. You and friends can be on the survey junkie site and you have 2 surveys and they have 10. The surveys ask you over and over separately if you're spanish. If you are you're automatically kicked out the survey. The spanish race question is separated from the other races. Intrusive question like what color your skin is and your weight. Questions like how much money is in your checking and savings account? What savings are in your parents bank accounts? Yet the survey is suppose to be about grocery shopping habits. Also it seems like if you're not a Republican you are automatically kicked out. My phone started get several phishing emails and calls. Some surveys actually ask for your address and your children birthdays. I've been taking a survey for 10 minutes then suddenly I'm kicked off the survey after answering all the question but no points. It seems on $100,000 plus income seems get to participate in the surveys. My opinion it's unsafe and not worth it.

Thumbnail of user debh342
1 review
19 helpful votes
June 30th, 2023

I have been on survey junkie for a while. They suck you in to believing you will make money taking surveys. My experience with them says differently.
They show how many points a survey is worth and when you try to take it, they either say you don't qualify for that survey or they make you take the whole survey and when you are done, they say oops, the survey filled up. In all this time, I have not even made $7

Thumbnail of user wazhma.hamdard
1 review
1 helpful vote
December 8th, 2023

It is all fake don't waste your time!
Every time you start a review it says thank you and does not give you the points!

Thumbnail of user bobbya21
22 reviews
78 helpful votes
May 16th, 2023

I was lucky enough to get at least over $230.00 earned from these morons until recently I saw a new feature offering more that the usual 3 or 2 cents DQ factor on here and saw that surveys offer around 10 DQ points for something like a 150 point survey, but lo and behold I miss out on one and its either 0 or the same old 3 cents, I am about done with these so called sites that use disabled people like me.

Service
Value
Quality
Thumbnail of user bernicer72
1 review
7 helpful votes
February 8th, 2023

You are wasting your time if you join and do these reviews. There are plenty of other sites much better than this that actually give you the money you deserve for answering questions. Plenty of times you start a survey and complete it and then it says you get 3 silly pennies. I just wasted 20 minutes and it just did it again. No way would I go back to this. Is just not worth your time.

Value
Quality

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1.4
360 reviews
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