• Swinton

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Overview

Swinton has a rating of 1.2 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Swinton ranks 30th among Car Insurance sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
1
How would you rate Swinton?
Top Critical Review

“Appalling servive”

Digger B.
1/17/23

Following an accident my motorbike was sent by yourselves for repair/assessment and was subsequently written of by 4th dimension, my policy details are attached along with the the BER notification from your repairers. I have be waiting over 4 weeks for a refund payment but have not received it and have had no update regarding my case. I have contacted Swinton claims and Ageas (who I believe are the underwriters and are supposedly dealing with my claim) no one is responding to my calls or emails and no one is taking any responsibility for dealing with my requests for an update. Being without my only method of transport is having a detrimental effect on my life and is impairing my ability to work. The lack of communication from yourselves is absolutely disgraceful 'customer service'. I took out my insurance policy with yourselves believing you to be a reputable company but your actions with my claim has led me to feel you are money grabbing, dishonest and unreliable. I will be making sure none of my family and friends ever insure anything through yourselves. I require an answer regarding date, amount and method of the write off payment by 2pm on Wednesday 18th January or I will be seeking legal advice.

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user glauco.dilieto
1 review
1 helpful vote
October 16th, 2023

Went with this company for my car insurance as their quote was the lowest on Compare the Market. Unfortunately after signing up and paying, and with the insurance already in place, they emailed to say there was "something they needed to check" so we had to call them. They then proceeded to tell us that there was an "at fault" claim for one of the named drivers back in 2019, which was a total lie as the driver never made such claim and their current policy clearly shows 5 years no claim, as we had honestly declared in the application. They tried to say this non-existent claim would raise the premium by £65! Naturally I said they can keep their policy and that I wanted to cancel while still within the cooling off period, so I can go with the next cheapest provider on the Compare the Market list which was only £15 more expensive, but hopefully more honest. I was charged a £25 cancellation fee which was ridiculous, but I paid it on principle. Clearly their tactic is to lure you in with the cheapest quote and then make something up to increase the premium once they've got you. I'm surprised by all the positive reviews on other sites, but most are probably fake, or maybe they just choose to rip off the occasional customer. Well they won't have my well earned money, but they can have this 1 star review instead. And there's more coming. So for the £25 they got from me, they'll get a lot of bad publicity. Terrible business sense. They are a total rip-off company and I'll complain to Compare the Market about them. Stay clear!

Thumbnail of user diggerb1
1 review
0 helpful votes
January 17th, 2023

Following an accident my motorbike was sent by yourselves for repair/assessment and was subsequently written of by 4th dimension, my policy details are attached along with the the BER notification from your repairers.

I have be waiting over 4 weeks for a refund payment but have not received it and have had no update regarding my case.

I have contacted Swinton claims and Ageas (who I believe are the underwriters and are supposedly dealing with my claim) no one is responding to my calls or emails and no one is taking any responsibility for dealing with my requests for an update.

Being without my only method of transport is having a detrimental effect on my life and is impairing my ability to work.

The lack of communication from yourselves is absolutely disgraceful 'customer service'. I took out my insurance policy with yourselves believing you to be a reputable company but your actions with my claim has led me to feel you are money grabbing, dishonest and unreliable. I will be making sure none of my family and friends ever insure anything through yourselves.

I require an answer regarding date, amount and method of the write off payment by 2pm on Wednesday 18th January or I will be seeking legal advice.

Thumbnail of user lyler23
4 reviews
12 helpful votes
September 16th, 2019

I have rated it 1 star and have made a complaint which has been upheld. The problem was around the telephone operates not giving me the correct information regarding a document I required to process a claim. The claims department also have an options system on their answering service which did not fit my purpose and there was no option to talk to someone. However I am pleased that Swinton did uphold my complaint and said they would act on my suggestions and gave me a small compensation which I had asked for.

Thumbnail of user garners
1 review
2 helpful votes
September 29th, 2009

I think Swinton is a loads of **** never ever go with them.

Thumbnail of user richardt12
2 reviews
11 helpful votes
June 30th, 2012

Swinton have a very strange system.
I bought car insurance last year from them with their £40 cash back offer. I was initially happy with the deal as I CLAIMED my £40 cash back and received it (NOTE the claimed is in upper case letters).
I assumed, but was never told, that they add the £40 to the premium if you pay in instalments to cover costs if you cancel within 90 days.
How wrong I was. This year I decided to pay up front but they added £99 to my premium which they said I could CLAIM BACK after 90 days.
In effect, as I said to the Swinton Agent, you are demanding that I lend you £99 for 3 months interest free Of course there was reply to this.
My shock came when I met an ex employee of Swintons and was told by him that he resigned from Swintons because of he did not like the motive behind taking this extra money. He claims that, allegedly, up to 25% of Swintons clients were not claiming the money back.
At best Swinton are underhandedly borrowing money from clients.
Because of this i will never deal with them again.

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About the business

Swinton Insurance offers a wide range of insurance products; from car to home, bike to van, commercial to taxi insurance, plus services like breakdown cover.

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