Tailwaggerzpetcare

Guys, I want to tell you a story about a really bad customer experience. My wife took my dog to Tail Waggers pet care on California st, for grooming, they told her it will be short, but failed to tell her they want to do Medical shave, which was not needed according to the vet. When we came to pick her up, we were in shock, how they made that decision without talking to us. I sent a text and call, the owner called me back and offer me a refund - it was 99$ so not cheap. I Waited a week, nothing happen, I sent a text again, no answer, I waited another week, nothing, I called and left a message and the day after I received an angry call from the owner " i talked to my people, they did their job, you won't get a refund, that's it, don't call or text us again" and he hang up the phone in my face Again I'm in shock, we can agree or disagree if they did something right or wrong, we can agree to disagree on a refund, but promise a refund do nothing, and call me With such anger, switching your decision and hanging up in my face is unacceptable, that's not how a business should treat customers if they want to survive. I will never go to these guys not for daycare not for grooming, I think such behavior needed harsh response from the market, I will execute such a response By telling my story and of course, never give them a dime.