Tastfull

BEWARE OF A COMPANY CALLED TASTFULL*********BEWARE, BEWARE********BEWARE
I would highly suggest that no one buy from the company TASTFULL that is advertising on facebook and that has a shop on the internet. Their site is very misleading, they show they have a 24 chat but yet if you click on it, it does not even go so you can chat with someone and they have no telephone # to contact them. I have 12 pages printed out of me emailing them with only 4 responses from someone who is not even the seller. They are using an address of 1003 Richmond Ave. Suite B, Staten Island, New York ******* but yet the items are being made in China. The address that they are using is from a Dental Lab/ Studio that was open from around 1997-2009. I would have NEVER ordered these items if I knew they were made in China and especially the items do not fit the size they say they will fit. I have the emails where the person who is responding to my emails states:
Eve (JH)
Jul 17,2020, 9:47 AM GMT+8
Dear rhonda,
We are sorry to hear that you are not willing to accept our offer. As we care much about our customers' shopping experience, we have checked with our manager and we would like to offer you two special solutions as follow:
1. In order to show our sincere apology, we are willing to raise the refund to 40% of the product (17.8 USD) to solve this problem. In the meantime, you can still keep the product. Does this sound reasonable to you? In fact, this is already the best solution we can offer. We sincerely hope that you could kindly understand and accept our apologies.
2. If you still find this unacceptable, you can also choose to return the package for a full refund. However, you need to pay the shipping fee incurred by returning the goods, which will cost you about 20 USD and the returning time may last for about one month. According to our company's return policy, we can not issue the refund until we receive the package, please kindly understand.
Please let us know your choice so that we can issue a refund or provide a return address as soon as possible.
Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.
Best regards,
Eve
Customer Service Center
Rhonda campbell
Jul 15,2020, 3:33 PM GMT+8
No i will not except a 20% refund what so ever. I was not looking for a discount and i paid for items that are suppose to fit me where i can use them. They have never been used and i want my FULL REFUND back. Just refund my account for my full refund and send me a label and i will send them back.
Eve (JH)
Jul 15,2020, 2:44 PM GMT+8
Dear rhonda,
Thank you for your patience.
After checking the website that you purchased on, we found that the descriptions are indeed misleading.
Eve (JH)
Jul 13,2020, 11:52 AM GMT+8
Dearrhonda
We are so sorry to hear that you have received a wrong product.
This should show you what type of company "TASTFULL" you would be dealing with if you purchased anything from them. There are acting like they are in the United States and yet the items are being made in China. I have all the proof of the address being misleading and a picture showing the items are made in China. I have as I mentioned 12 pages of emails but yet they still have yet to refund my money. They even state themselves that the address is not the return address to send items back too and it could take a month for them to get the items and possibly refund your money but you have to pay to send it back even tho the customer service girl says the site is misleading. Just wanted to give everyone a heads up about this company.