Taxiadmin.org

I have written many reviews, most of them positive, I have never written a review where I could not find anything positive to say about a service or product. Sadly, I honestly cannot say anything positive about TaxiAdmin. This is a SaaS company that looks great on paper but the reality is totally different. The UI really looks like a remake of an old DOS page, archaic and visually unappealing. We signed up for the 1 week FREE trial/demo period, which was extended to 2 weeks. Over that 2 week period, the Account Exec/Support person assigned to me dedicated less than two hours of so called setup and training, this was administered through ANYDESK but mostly WhatsApp text messages. After we exhausted the second week, still nothing worked well enough to start live testing until Google Map Support came into the picture. This system really captured my interest and honestly the startup price was right! Minimal risk. Giving them the benefit of the doubt, I paid the requested US129.00 for an additional month of service. This also included the monthly fee for the branded the Driver App. This was only payable through Payoneer which should have been another red flag. After paying, March 23rd the system was installed on my computer with all the restrictions removed, 5 days passed with no contact or progress. Totally frustrated, I requested a refund. He then came on WhatsApp with promises but at the end of the day, still provided less than another hour of setup and support. The most irritating part was his attitude "I give you our platform your figure it out! " Let me tell you, If you're not a rocket scientist or software engineer you're in deep poop! As of this writing " almost 5 weeks in" we're no closer to live testing than we were on day one. The system is full of bugs! Some will freeze up your system. Many of the forms, pop-ups, and directions still display in Ukrainian, Russian or Belarusian language, Imagine how frustrating that could be if English is your native tongue. In his mind, there's a legitimate reason for every fault or bug in the system. The online booking form is the best example I can give you, something as simple as a field for the passenger's name is nonexistent, In our 30 years in the passenger transportation business, we have learned that there are 5 elements to make up a transportation reservation (1) A PASSENGER (name) (2) Pickup Date and Time (3) Pickup Address (4) Drop-off Address (5) How you're going to pay... If you don't have that you don't have squat! That's not a BUG or an Error it's an incomplete form. His explanation was simply ridiculous. Describing your overall experience with TaxiAdmin One word comes to mind " DISASTROUS" I requested a refund 5 days into my paid subscription. There is no 24/7 support they are located in Ukraine, if you're not in their time zone you're in trouble. His chat response to my refund request. Sir, we give you the service for one month, and we'll add the branded app for you, either way, if you don't want to continue, you don't have to pay ever again, no refunds, because we already deliver the project for a month I'm wondering if they use a special calendar in Ukraine! I subscribed to the service on March 19th. It was Activated on March 23rd today is April 5,2021 how is that one month. Unless he's telling me the two weeks of supposedly FREE trial is included. We are a well-established company, we operate in a relatively small market. Our vision is to add Taxi Hailing to our list of services. Our intent was to test the market before jumping in with both feet. The start-up cost with TaxiAdmin was a fraction of their competition. This is a clear example of you get what you pay for. On the other hand we have paid full price for software and received nothing in return. That being said, WARNING! TAXIADMIN DOES NOT GIVE REFUNDS!