Team Knowhow

15 Phone calls later to sort broken washing machine under care plan and no fix no resolution lies and broken promises canceled repair visits cant get parts, wont take telephone complaints or escalations to managers or cut you off constantly, If you can buy from anywhere else please do otherwise your are in for the fight of your life to get a resolution, genuinely the worst incompetent customer service I have ever experienced

Bought a fridge freezer from Curries, new one delivered, but delivery guys refused to take the old one away and left it sitting in the middle of the kitchen, this is despite a full disconnection and defrost as advised, did everything by the book, they said the van was to full, both units the same size

They gave a collection time of four to five days, My Wife and I had to manually drag the unit into the side passage (both oaps)
See pic, was picked five days later
Sales person guaranteed it would be exchanged on delivery
Team know nothing

Very unsatisfied, far too slow! I contacted customer service to try to arrange a speedier repair as I rely on my phone daily, representative didn't even try to help me, her response was no we don't do that, you'll need to borrow a friends phone, it takes as long as it takes! As a loyal customer for years I am horrified at such a terrible service! Save your money, no point insuring it with them as they take too long to fix the device when needed.

Don't touch them with a bargepole
The worst customer service you can imagine. They delivered a damaged washing machine, it took me hours over a two day period just to get through to customer service, but it takes a couple of minutes to get through to the sales team! I will never ever buy anything from Currys PC World! And will tell everyone I know about my nightmare! They should rename their "Team know how" to "Team scam how"

My 94-year old mother is still active and relatively independent but has a failing memory. I cancelled her policy with Team Knowhow last year as her goods are already covered on her household policy. I also spoke to Customer Services and asked them to stop sending her these invitations to renew. Today I found her filling in a new request for payment she had just received and writing a cheque for a year's insurance! Please Team Knowhow: stop sending these unsolicited letters to very elderly people. You need to change your methods and avoid automatic reminders being sent to those who have asked to be removed from the mailing list.

Twice i have tried to contact team not know how first time when i got through started to explain problem and they hung up
Second time on hold for 30 mins then got through again and it was just ringing out then got cut off never had to deal with such a lot of ignorant people before. Disgusted. If they did star rating with minus it would be minus 20.

The worst customer service I've ever received! Completely pointless cover policy that has cost me money keep having to take days off while engineers come out to fix the problem and turn up and can't fix it so I have to spend another hour on the phone waiting for someone to answer it! I could've bought three brand new machines with the money I've lost taking time off!
Refusing to replace a five year old tumble dryer so keep trying to repair it? Useless policy useless call center AVOID AVOID AVOID!

Took over a month to do a simple fix. Charged me an additional fee of 60 pounds. Had zero communication from them. Had to ring them twice to finding what was happening. On both incidents they hung up on me after I'd been on hold for 2+ hours and I had to ring back and go on hold again. If you do have to ring them go to the buying a product part of the automated services and they will answer slightly quicker. Absolutely useless company never use them.

The company is completely horrible they let drivers work whilst they are off there heads on cocaine! How do you expect to team someone up with someone who is off their heads high on drugs the managers don't even do anything at all! This is unacceptable absolutely disgraceful! Do not but from here making people work like dogs and don't deal wth the situation a Sacking people who has done nothing wrong at all! You keep the druggies working for you don't worry!

This crowd are without doubt rubbish.
Even given the present problems their website doesn't work, they don't reply to emails, they take your money and don't give you updated paperwork.
God help you if you have a product problem!
They are excreta.
Someone from that outfit tell me if I have got it wrong!
Eva

I accept that Coronavirus is causing difficulties but that does not excuse the rudeness of Currys staff or their giving out incorrect information just to make a sale. My fridge freezer has malfunctioned 24 hours after installation. It's impossible to find anyone at Currys/Team Know How with responsibility or accountability to carry out a repair. I am a single vulnerable person who Currys claim will be given priority. Not true, extremely disappointing

My experience has convinced me to never buy anything from Curry's ever again. For a simple dishwasher purchase and install plus recycle of the old, I one endured the following from them and their "service" partner Team Knowhow:
- A week to hear back post order
- A delivery date and slot then forced on me with 2 days notice (no chance to even choose a date) - when I called they were unable to change it
- Having had to take the day off to wait for it, they didn't turn up. I had to find out by logging in that delivery was cancelled - no notification given whatsoever
- I had to call myself to find out why - no plausible reason other than a scripted apology. They could not reschedule right then due to system and refused to call me back to rebook - I had to do this the next day
- Was given a second date, time slot confirmed 2 days before
- On the second delivery day itself the order then disappeared from the Knowhow portal
- Again I had to desperately chase up to find out (having rearranged whole Dayton wait for it) to be told item was now out of stock for 3 weeks apparently and no delivery was showing in their system!
- Almost too dumbstruck with disbelief at the unprofessional farce Curry's has become. The company is an utterly rotten, failing and badly run mess.
- I cancelled the order and went through John Lewis happily paying more for a decent service and a guarantee slot - the stress, uncertainty and frustration of dealing with Curry's and Team KnowNothing are not worth it nor was the energy of even complaining - the sooner this company goes bust and their employees banned from working in any service role (make that any job) the better.

I bought a very expensive gaming laptop that's had to be sent away for repair 4 times and still comes Back with the same problems again and again.

I bought a hotpoint washing machine and I have had it repaired 6 times in 6 months for the same fault.
The customer service helpline is terrible as they pass you onto different departments just to book in an engineer. The engineer has replaced a different part every time and the machine is still leaking!
I've paid a plan for 6 years now and it is cheaper to buy a new machine than pay for the plan!

WORST service ever! Have taken my money for years without giving any support or advice. I have NEVER been able to use the service properly... tried to download... it takes ages... then downloads incomplete and extremely slow to load... etc. Difficult to use and when I call to claim & cancel they just respond with " well we can cancel it immediately but you loose on the year of service and our policy is NO refunds under any circumstances"!
Beware! Awful, very poor service and platform

Hi all i lost my phone and I had claim but the knowhow team didnot want to give phone just with to take money for insurance. I attached my all proofs and now 2 mother still they didn't give my claim so they are lying and Cheater so please dont do insurance from knowhow. I sent too many emails and they never happy disgusting

Absolutely crap. Can't contact them, if you are lucky enough too then you get cut off after 5 seconds.
Still waiting for my refund. After returning the TV 11 day's ago.

I would give them ZERO stars if I could. Waited three weeks for range oven from Curry's. The moment the two guys turned up they couldn't be bothered to even try and get in the house because it was a basement and the stairs are tricky. I made various suggestions and they just weren't interested. Called their office and their manager said drop it at doorstep or cancel. I had paid for installation and removal of old range.

They should be called TEAM KNOWNOTHING.

Now have the hassle of getting my money back from Currys!

I insured my TV with this company 4 months ago. I asked 5 times what I need so that my insurance includes breaking the screen, because I have 4 children. I bought a TV for £ 2,400. The seller told me every time that your insurance includes breaking the screen. I was sure that I was paying for what I ordered. On March 13,2021, my child accidentally hit the screen with a toy and the screen turned black and gave a color stripe, we brought the TV to Currys in the city of Corby and they pointed our finger at the contract that damages are not included in this insurance. How does this happen? They lie to us that the insurance includes all accidental damage, and in the contract when paying, they write that this is not there. This is not very good and not fair. I have been a regular customer of Carrys and TeamKnowKnow for 8 years. I will never use their services again. There are many other companies that are more honest

Have tried for days to contact know how for a repair to dryer. Nobody answers phones. Been on the phone each time for at least 35 to 45 minutes. Absolutely shocking. But they will take your cover money no problem. Actually wasted so much time on phone waiting I give up

Don't bother you'll. Need a calendar not a clock the waiting time is ridiculous even in these time. Guess they are not working

Disgusting customer service
Our dishwasher broke over 2 weeks ago it kept fusing the whole house! They came next day to try and fix it that was good - it needed a new mother board after 1 year! They ordered it out t of stock waited 7 days still out of stock phoned as per the T&C of their insurance policy, entitled to a new equivalenent product on day 7 said we would get a voucher to buy a new one pithing 3 days now 5 days later no voucher and this phone call to get resolution! :( so angry i don not have 1.5 hours 3 times to speak to you Currys pc world what compensation will we get now?

I have now been without my fridge for 6weeks. There policy is to replace if it cannot be fixed in 7days. Its been 6weeks now and am still having trouble. I have been on the phone on hold for over 5.5 hours and today was 1hr 10mins they cut me off before I could speak to any one. Am fuming the stress I have suffered is not worth paying for their insurance. I have to try ringing them again today I know it will be a wait of over 45 mins as normal. Do your self a Hugh favour and don't bother with teamknow
How Insurance. Waste of space and time.