• Tech!Espresso

Tech!Espresso

Overview

Tech!Espresso has a rating of 4.46 stars from 34 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tech!Espresso most frequently mention excellent service. Tech!Espresso ranks 85th among Computer Repair sites.

  • Service
    7
  • Value
    6
  • Shipping
    3
  • Returns
    3
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • Excellent service and support provided at value pricing.

Critical highlights

No critical highlights yet

How would you rate Tech!Espresso?
Top Positive Review

“New hard drive and battery”

Paul F.
1/20/23

Marwan provided excellent service, very knowledgeable and gave many suggestions and ideas how I could speed up the lap top. Yes, I would recommend

Top Critical Review

“Tech! Espresso - You do not get what you pay for”

Karen C.
8/6/22

Had an external hard drive I accidentally formatted. Was told that they would try to recover the files and if nothing could be recovered there would be no charge. Nothing was recovered. I fully expected to pay for mileage of the Tech, that isn't the issue. What I got back was an external drive that is now write protected. And what the Tech suggested was he would come back to take a look. At a cost of course. WTH. It would be cheaper to buy a new drive then to constantly pay for no work done. I do not recommend.

Reviews (34)

Rating

Timeframe

Other

Reviews that mention popular keywords

excellent service (3)
Thumbnail of user paulf1682
1 review
0 helpful votes
January 20th, 2023
Verified purchase

Marwan provided excellent service, very knowledgeable and gave many suggestions and ideas how I could speed up the lap top. Yes, I would recommend

Thumbnail of user sandrak1410
1 review
0 helpful votes
January 16th, 2023

I was very happy I went this outfit. They are professional, efficient and knowledgeable. As soon as you call the front desk to the tech coming to your home, you have a sense that you will be taken care of. Jay is the person who came to my place and he knows his stuff. And their pricing is great.

I would definitely recommend them

Sandra - Edmonton

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenc3137
1 review
0 helpful votes
August 6th, 2022

Had an external hard drive I accidentally formatted. Was told that they would try to recover the files and if nothing could be recovered there would be no charge. Nothing was recovered. I fully expected to pay for mileage of the Tech, that isn't the issue. What I got back was an external drive that is now write protected. And what the Tech suggested was he would come back to take a look. At a cost of course. WTH. It would be cheaper to buy a new drive then to constantly pay for no work done. I do not recommend.

Tip for consumers:
Just do not use this service

Service
Value
Shipping
Returns
Quality
Thumbnail of user bjornh16
Bjorn H. – Tech!Espresso Rep

Hello Karen,
Please simply call our office for a full refund (in case you were charged) and to have us send our tech back to resolve any undesired issues at zero cost.
We stand true to our fixed-or-free policy.
Thank you for supporting our local family run business. We will always make it right and are 100% customer oriented.
Thank you and have a wonderful day :)

Thumbnail of user jeffc930
1 review
0 helpful votes
May 8th, 2020
Verified purchase

We spent money on old laptop by upgrading hard drive but computer is still slow and likely wasted our money.

Thumbnail of user juliep459
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Techespresso went above and beyond my expectations. I did a screen share with the technician. He made sure that I understood the process that he was doing, fixed a couple of other glitches on my computer which were above the concern that I had called about plus, suggested a daily disk clean-up and walked me through the process. Very personable and professional service! Definitely recommend Techespresso!

Thumbnail of user bjornh16
Bjorn H. – Tech!Espresso Rep

Hi Julie, thank you so much for the great review of our services. Much appreciated!

Thumbnail of user patriciae960
2 reviews
0 helpful votes
November 8th, 2022

My son's Alienware R13 computer crashed at 4pm today and he had an online University exam at 8pm. Super stressful! My son is quite computer savvy but none of his trouble shooting worked. I found Techespresso through a Google search and by a stroke of good luck, there was a 6pm appointment open for a home visit. Marwan, the tech, arrived shortly after 6pm (crazy snow traffic today!) and within 45 minutes had my son's computer up and running (apparently an Alienware update caused the crash). The total cost $100 - best $100 I ever spent. I may not know anything about computers but this mom knows how to get things done!

Thumbnail of user bjornh16
Bjorn H. – Tech!Espresso Rep

Hi Patricia, thank you so very much for this excellent review of our services. This is highly appreciated! We hope your son aced the exam! Cheers!

Thumbnail of user mona.wasfy
1 review
0 helpful votes
October 6th, 2023

Unable to retrieve emails nor unfreeze email account on computer. Justified charge if $102.40 for running a virus check on computer that was not infected in the first place.

Service
Value
Thumbnail of user ndidik
1 review
0 helpful votes
May 9th, 2020
Verified purchase

I was very impressed with the level of customer service. They went out of their way to make sure that I was satisfied. Even though we couldn't get the right screen for my laptop, the techie spent valuable time with me trying to help. I very much appreciated that. If I have a computer issue in the future, I will definitely use them.

Thumbnail of user jacquiel12
1 review
0 helpful votes
September 20th, 2022

Customer service is very good but sadly the tech sent to my job was not experienced in what I was asking. He attempted to resolve two of my issues (combining business and personal calendars and setting up my domain), but after an hour he was still clicking around and googling things, without anything completed. While i was not charge for the he spent searching for the resolution - I still feel compelled to write this review for others. If you are looking for basic work, setting up a printer or email, probably they would work but if you have something more advanced be aware.

Service
Value
Quality
Thumbnail of user mdfraser25
1 review
0 helpful votes
May 26th, 2023

Computer died and Marwan came within a few hours of booking an appointment for the same day. Knowledgeable and efficient. Was so happy the computer is working again!

Service
Value
Quality
Thumbnail of user deloraine01
1 review
0 helpful votes
August 30th, 2023

Troy was the technician installed outlook 365 and transferred all information from outlook 2010.
Troy arrived at the appointment time and analyzed the outlook 2010 problems - advised this outlook was no longer supported.
Asked if he would install outlook 365 - he advised myself of the cost then proceeded with install.
Made sure everything was working before he left - 100% satisfied.

Service
Thumbnail of user grantb97
1 review
0 helpful votes
May 8th, 2020
Verified purchase

We had one person come to help a couple months earlier and made a suggestion for better wifi, but the most recent person suggested a different solution. We have no way of knowing which is the best way to go so followed the advice of the second person. It seems to have improved, but we don't know whether it was the best solution?

Thumbnail of user shellym161
1 review
0 helpful votes
May 14th, 2020
Verified purchase

Mihai was on time, friendly and very knowledgable. He explained everything he was doing and the reasons why. He was able to resolve my laptop issue and I was quite impressed that it took less than an hour. Great guy, awesome personality!

Thumbnail of user richardd1051
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Folks were very good to deal with and kept me informed of their efforts and progress. They were also good to their guarantee of 'results or no cost'. Sadly they had to live by that statement as they were unable to resolve the loss of all of my emails and contact information.

Thumbnail of user bjornh16
Bjorn H. – Tech!Espresso Rep

Hello Richard, thank you for the review of our services. While we do use the most advanced tools for data recovery, sometimes when the specific portion of the drive has effectively been overwritten with new data, it is not possible for any tech to recover that information. Even though we spent a lengthy amount of time trying to recover your files, you were not charged for the service. We will always stand true to this policy - fair is fair.

Thumbnail of user lindseys117
1 review
1 helpful vote
May 8th, 2020
Verified purchase

Great service. My computer was salvaged and I still have more than I expected recovered

Thumbnail of user bjornh16
Bjorn H. – Tech!Espresso Rep

Thank you very much for the great review of our services, Lindsey. Much appreciated!

Thumbnail of user edt85
1 review
0 helpful votes
May 9th, 2020
Verified purchase

The product arrived in damaged packaging, when I purchase a product I expect a new item. Thus tells me that it was returned and rejected by a previous customer. I will be returning this item as it does not work in my system. Not because it's wrong for the set up because the product is defective.

Thumbnail of user davidn750
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Computer would not boot-up. Tech Espresso came, tested power pack and determined it was the motherboard. Recommended that a new computer be purchased.

Thumbnail of user leem377
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Kris was prompt, appeared to be very efficient and was very customer friendly. He certainly fixed the problem and gave us some good advice. Very reasonable cost. Money well spent.

Thumbnail of user marjoriey4
1 review
0 helpful votes
May 8th, 2020
Verified purchase

I needed to reconnect my wireless printer after moving. The service was provided remotely - as arranged on time with patience clearly instructed. Would recommend the service and will continue to use it in the future as needed

Thumbnail of user clintf18
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Excellent service, very knowledgeable tech & timely service. An all around excellent experience.

Thumbnail of user layneb10
1 review
1 helpful vote
May 8th, 2020
Verified purchase

I found Bjorn to totally understand my problem, and he dived in with both hands. Great job.
Thanks

Thumbnail of user bjornh16
Bjorn H. – Tech!Espresso Rep

Hey Layne, thank you so much for the great review of our services. Highly appreciated!

Thumbnail of user agnesb32
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Tech was very helpful and informative on the issues I was having with my computer.

Thumbnail of user jimr611
1 review
0 helpful votes
May 8th, 2020
Verified purchase

On short notice William came to our home and quickly fixed our computer virus problem as well as fixing and cleaning up some other things. He also recommended other things we could do relatively inexpensive to speed up our computer.

Thumbnail of user lornes14
1 review
1 helpful vote
May 8th, 2020
Verified purchase

I phoned Norton support because I couldn't get my Norton 360 software to work on my laptop. Ralph checked my laptop and quickly realized the problem was my computer had been hacked! I believe it was somewhere around 800 times! By Russians. Also my other computer had the same problem only worse. That was not good news. I asked him to fix it. It took him all night to remove all the active hacking files and Hackers and other problems on my two computers. I also obtained the highest security protection available which will protect my computers from ever being hacked again. Ralph was very patient and explained everything he was doing. He was very knowledgeable and experienced and put your mind at ease that everything was going to be okay. Thank you Ralph.

Thumbnail of user dougb265
1 review
0 helpful votes
May 8th, 2020
Verified purchase

I found the tech to be prompt, efficient, courteous and the cost to be quite reasonable.

Thumbnail of user bjornh16
Bjorn H. – Tech!Espresso Rep

Many thanks for the great review of our services, Doug. Highly appreciated. Thank you very much!

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From the business

Tech! Espresso is a local small business based in Calgary Alberta that specializes in mobile computer repair services.

We send our technicians directly to our customers homes or place of business for the immediate repair of all computer related issues while the customer watches.

Repairs range from Virus Removal and Operating System Installations, to LCD Screen Replacements and DC Power Jack Repairs, for Desktop and Laptop computers, Printers, Network Routers, Tablets, Cell Phones, Smart TVs and Smart Appliances.

Tech! Espresso is a locally trusted and certified computer repair provider with a 100% customer satisfaction guarantee.

Business History

Tech! Espresso is a family run business, local to Calgary and Edmonton. We strive to be 100% customer oriented to ensure every client of ours is well taken care of.

The owner of the business is a highly decorated IT specialist who has certifications ranging from computer sciences to network architecture. After completing a vast array of computer related studies in Europe, he decided to put his knowledge to the test and fill the demand for repair services in Canada.

We started the business in 2007 and have gown our loyal customer base ever since.

Company Representative

Thumbnail of user bjornh16
Bjorn H.
Typically does not respond to reviews
With a very long and thorough background in computer sciences and more specifically, in computer repair services gained over many years in Germany and in the UK, I decided to put my knowledge to good use and start a business that truly cares about its customers and their success.

Through past experience, we have discovered that onsite service is far more effective and therefore makes much more sense than bringing a computer in to a shop.

Together with my wife Courtney, we run the business and have selected top certified computer repair technicians located throughout the city of Calgary to best serve our customers directly in their home, office or store while they watch.

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