• TeslaMotors

2017 CUSTOMER CHOICE AWARD

TeslaMotors

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Overview

TeslaMotors has a rating of 4.83 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. TeslaMotors ranks 1st among Car Manufacturer sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate TeslaMotors?
Top Positive Review

“Excellent Customer Service”

Elizabeth M.
9/5/21

I purchased a Tesla Model 3 a couple months ago. Recently when I was running the air conditioner, it started to smell like feet. I thought that was strange considering the owners manual recommends changing the air filter every two years. I contacted the service department and scheduled an appointment. They took excellent care of me. They replaced the air filter and sanitized the condenser. Since my car is less than 6 months old, I wasn't charged for it. I highly recommend the service team at Tesla in Merritt Island, FL!

Top Critical Review

“Tesla us one of the worst Compney to order car from”

PK A.
2/23/22

I reserved a Tesla Y on August 29th 2021 for a lease. My insider sales Adviser was Ryan McClain, very helpful sales person. My Tesla was supposed to be delivered in November 2021, then it was delayed to December and then to January 9th, 2022. The delivery was postponed due to some unknown reasons to February 20th, 2022. Then it was delayed to March 19th 2022 and now it is delayed to April 24th 2022. When I reserved my Tesla Y, I also ordered a BMW X5 from Peter Pan BMW dealership. I was given a VIN number. I tracked it through production process. It was supped to be derived in the last week of December 2021. It was ready to be picked up on schedule on December 31st 2021. I picked it up on January 2nd, 2022. Excellent service. Manufacturing of a car is supposed to take weeks not months. I understand when the demand is higher than the production, it takes time to get it, some time months. The delivery can be predicted by sequence of manufacturing. There can be delay of few days or weeks, but not months. Tesla is the top technology car manufacturer in the world. They are supposed have a state of the art tracking system. My expectations from Tesla were very high. I fail to understand what went wrong here. I am very much puzzled. If I had know that Tesla is irresponsible and delivery is so unpredictable, I would have gone with some other EV. Now I have spent waiting for my Tesla Y for more 6 months, I am stuck with it.

Reviews (33)

Rating

Timeframe

Other

Thumbnail of user elizabethm2322
3 reviews
4 helpful votes
September 5th, 2021
Verified purchase

I purchased a Tesla Model 3 a couple months ago. Recently when I was running the air conditioner, it started to smell like feet. I thought that was strange considering the owners manual recommends changing the air filter every two years. I contacted the service department and scheduled an appointment. They took excellent care of me. They replaced the air filter and sanitized the condenser. Since my car is less than 6 months old, I wasn't charged for it. I highly recommend the service team at Tesla in Merritt Island, FL!

Tip for consumers:
Use the Tesla Mobile App to schedule service.

Products used:
Warranty for Tesla Model 3 Air Filter

Service
Value
Quality
Thumbnail of user huseyinb5
3 reviews
1 helpful vote
February 6th, 2022

Nowadays our world develops so fast that classic cars are already replaced with electric ones. Of course, this tendency gains momentum only at Western countries, however I also wanted to change my car and decided to try an electric one. There is no better option in this case, than tesla. I bought here tesla couple of months ago and it seemed to me that I got rid of plenty of problems which I faced when I drove classic car pn internal combustion engine. In my opinion, this is the best option nowadays on the market and I hope tesla and Musk's team will certainly overrun the whole world.

Thumbnail of user dannona
4 reviews
0 helpful votes
September 27th, 2020

Tesla motors is the tip of the new age for energy efficient engines. Tesla motors are known for their durability and less pollution to the environment it a very good buy in my garage

Thumbnail of user darimk
9 reviews
2 helpful votes
June 16th, 2023

You can immediately understand why these cars are so hyped as soon as you get into it.
Their interior design is amazing, as well as exterior. Let alone the famous driving performance and the power of electric engines.
It's truly a dream car

Thumbnail of user gideong16
6 reviews
0 helpful votes
February 10th, 2021

Really... I haven't had one if these cars before... but. Men. You wana try em out... most of the things I see on advert concerning this cars are wow... there's just nothing more that can be expected.

Thumbnail of user cryptokg84
1 review
0 helpful votes
September 26th, 2022

I recently had a flat tyre on my Tesla caused by a large nail. Two reputable tyre distributors said that I had to buy a new tyre from aTesla Service centre as Tesla hold the complete stock of unique Michelin, Tesla tyres and furthermore punctures could not be repaired on these tyres because of the foam inserts. I contacted Tesla Technical team who advised me that this information is incorrect. Tesla Tyre punctures CAN be repaired (subject to where the damage has occurred and ALL Michelin tyres can be fitted as long as the tyre size matches.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannyj23
2 reviews
3 helpful votes
April 3rd, 2017

Tesla is technologically innovative. That makes their innovations to the front. Autopilot has bugs but is great. I would totally recommend this to everyone

Thumbnail of user scottw144
10 reviews
389 helpful votes
April 16th, 2018

This is the car for you. Chances are that's exactly what's going to happen when you activate the auto pilot and fall asleep, thinking you'll make it there. Might as well go out drinking too while you're at it.

Thumbnail of user juef
2 reviews
0 helpful votes
April 27th, 2017

Tesla definitely managed to create a fun and practical vehicle. Despite of the pricing which is too great so far - my test was pure fun and delight from driving. Will get one as soon as I can afford it!

Thumbnail of user julianl17
2 reviews
0 helpful votes
January 18th, 2021

I do not really trust neither like electric powered all-automated(whats left for the driver duh?) cars. But despite of the fact these are just nice and convenient.

Thumbnail of user astolfom
2 reviews
2 helpful votes
January 17th, 2017

Went to test drive Model S after putting a reservation for Model 3. The associates were very helpful and explained everything we needed to know about the vehicles. They answer every question and allowed us to enjoy the most amazing vehicle I have ever driven. Thanks.

Thumbnail of user abbieh5
1 review
1 helpful vote
February 2nd, 2017

I haven't bought this car but I rent it. I have to say it impressed me much. It's cool to drive without gas. Do hope all cars we use will be like them in coming future.

Thumbnail of user ethanc24
2 reviews
1 helpful vote
February 10th, 2017

As I said in title - this is not quite a review, though I tried tesla S and it was a fun experience! The idea of denying fuel usage is good, just the e-cars should get a bit more cheaper and maybe change the power source from those battery packs to something new.

Thumbnail of user jackm193
1 review
1 helpful vote
April 12th, 2017

I like this service because of simplicity of its using. I will recommend it to all my friends. TeslaMotors is a company that proved everything is possible.

Thumbnail of user mortyg
2 reviews
1 helpful vote
November 4th, 2018

Elon is truly a tech genius and a great entrepreneur while also changing the world for the better. The Tesla cars look and feel amazing and I am very excited to see what else is in store from Elon

Thumbnail of user kristam26
3 reviews
3 helpful votes
October 7th, 2017

I`m not in condition to buy one of these cars as I`m only a student but I`ve recently driven one of those and it feels magnificent! The time they make the batteries longer-lasting will be the time such cars really become worth the money!

Thumbnail of user tomask41
2 reviews
0 helpful votes
May 10th, 2017

First of all, TeslaMotors is making one of the best cars which help to save our environment. Cars are really fast, fashionable and are not very expensive. They are looking for more places to do their next Giga factory.

Thumbnail of user markg232
3 reviews
26 helpful votes
July 14th, 2017

I have never seen a more technologically advanced machine. Worth every money, you wont regret it - the technology is amazing.

Thumbnail of user michaelh359
3 reviews
2 helpful votes
June 12th, 2017

Futuristic eco-friendly cars of tomorrow available today. Tesla is like Apple of the car industry. Their cars are already legendary. Expensive but every penny is worth it.

Thumbnail of user dang166
5 reviews
7 helpful votes
June 30th, 2017

Tesla is the machine of the future. Although the price is a little bit biting, but it's worth it. And that's just the beginning. Only machines it does not stop.

Thumbnail of user harryj32
3 reviews
4 helpful votes
August 20th, 2016

This car manufacturing company is one of my best car company. I love there models. They are extremely genius. Tesla Motors will make a bright future of Car Arena. Good Work. Keep it up

Thumbnail of user salmank12
2 reviews
0 helpful votes
September 6th, 2017

I bought one Tesla model S i am very safisfied customer thanks Tesla i hope you continue your improvements in this field

Thumbnail of user andriyb2
3 reviews
4 helpful votes
May 20th, 2017

Purchased my second Tesla, this time the Model X and couldn't be any happier. Amazing vehicle at a competitive price.

Service
Value
Shipping
Quality
Thumbnail of user emekao
7 reviews
3 helpful votes
May 8th, 2016

"The founders have their hands in the future of automobiles. It sure will be a nice acquisition".

Thumbnail of user waltern4
6 reviews
27 helpful votes
February 27th, 2015

Doesn't really get much better than this.

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About the business

Tesla is accelerating the world's transition to sustainable energy, offering the safest, quickest electric cars on the road and integrated energy solutions. Tesla products work together to power your home and charge your electric car with clean energy,...

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