• TestingMom.com

TestingMom.com

Overview

TestingMom.com has a rating of 1.9 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TestingMom.com most frequently mention customer service, and credit card problems. TestingMom.com ranks 180th among Kids Educational Resources sites.

  • Service
    5
  • Value
    5
  • Shipping
    3
  • Returns
    2
  • Quality
    12

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6

Instant Feedback

1,604 reviews

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How would you rate TestingMom.com?
Top Positive Review

“We used the questions on this site to prep my grandson...”

Diana S.
2/6/24

We used the questions on this site to prep my grandson for his upcoming test. I asked him today if the tests and information we reviewed were anything like what was on the test. He said "It was exactly what was on the test". Just having exposure to these kinds of questions was a great advantage. And grandma got to teach him a few tricks with solving some of this stuff. We were very happy with the info on this site.

Top Critical Review

“Test materials were kinda ok”

Jeremy G.
3/26/24

Test materials were kinda ok. All the interactive stuff and games were trash. And worst of all, it's one of those sites that keeps charging you for your membership if you forget. Payment reminder settings are set to "off" by default. Haven't seen that since ordering Girls Gone Wild videos off the TV. Is that what you want to be associated with "Testing Mom"?

Reviews (31)

Rating

Timeframe

Other

Thumbnail of user el223
1 review
1 helpful vote
November 5th, 2023

I signed up, was charged 9.99 and the software did not work, kept erroring, never useable. NO support. Cancelled immediately and sent an email requesting a refund (literally 10 minutes after signing up). They refuse to give a refund for their shoddy software/website after multiple communications. To add insult to injury, I am now on their spam list being inundated with daily emails about their "services". They also conveniently seem to not give you a real order ID, just an email called 'your receipt'. Put your money towards a workbook instead.

Products used:
Nothing worked

Service
Value
Shipping
Returns
Quality
Thumbnail of user salonirastogi1984
2 reviews
0 helpful votes
March 23rd, 2024

Took the membership for coGAT and the pattern & type of questions were totally different infact it was more easier for 2nd grader. We still did work on those papers and finally turned up to a totally different actual test on coGAT. It served no use for us.

We called them asking for a refund since it was merely few days we had used it and it was on 1st day of coGAT test we realized that the test was entirely different so we called to check refund.
They declared that they don't give refunds.
Sad we had to pay so much money for nothing

Thumbnail of user bk289
1 review
0 helpful votes
April 5th, 2024
Verified purchase

Nothing was interesting or help me learn in the slightest. Doesn't let you choose specific topics for CTP testing. All the interactive learning was either broken or had nothing to help kids over the age of 8 learn. Don't waste your money.

Reason I chose this business:

Because it was the only option for CTP practice on short notice.

Quality
Thumbnail of user johnsonj80
1 review
2 helpful votes
April 28th, 2022
Verified purchase

Shady business practices. It "auto-renews" your membership. The Customer service rep Geena was unhelpful in providing a refund and pointed me to the "terms and conditions" which is tucked away in a corner of the website. Why would a parent opt for auto-renew when the test itself is complete and there is no more preparation required?

Tip for consumers:
Read the fine print.

Service
Value
Thumbnail of user andreyr29
1 review
0 helpful votes
February 20th, 2024
Verified purchase

My son did TAG qualification testing for the first time being in his 3rd grade. He studied using testing mom for about 1,5-2 months and got amazing results - 99 percentile rank! He qualified for the program!
Highly recommend!

Reason I chose this business:

Variety of tests available.

Reason I chose this product:

To prepare and practice before the TAG test.

Quality
Thumbnail of user gracez87
1 review
3 helpful votes
May 27th, 2022

Please avoid this company, their mock questions contain a lot of error, with a bunch of redundancy. My kids failed the exam after learning from their material for few months. Then I cancelled their poor service. But their website automatically recharged my credit card even I had cancelled their service. It is absolutely a waste of time and money if you use this their service.

Tip for consumers:
avoid this company

Products used:
online testing banks

Service
Value
Shipping
Returns
Quality
Thumbnail of user chingg1
2 reviews
0 helpful votes
May 27th, 2022
Verified purchase

Started only a week or so. Limited to SCAT practice tests..

Reason I chose this business:

Only one suiting my purposes.

Reason I chose this product:

For grandchildren. SCAT practices.

Quality
Thumbnail of user walterl397
1 review
0 helpful votes
July 29th, 2023
Verified purchase

You cannot sign up without it auto renewing the subscription and when I asked for a refund and showed I had not used the site beyond what I had subscribed they refused the refund. Regarding the site itself, we used it to try to prepare for the cogat but we did not find it very useful. We found cogat books that were more useful than the website.

Despite my not having used the website during the auto renew period which I had not originally signed up for, they would not grant a refund.

Reason I chose this business:

I wish I had not signed up for it.

Reason I chose this product:

I wish I had not signed up for it.

Service
Quality
Thumbnail of user megand123
2 reviews
6 helpful votes
September 15th, 2023
Verified purchase

This site will continue to charge you even after you are finished testing. Be very mindful of the renew policy. I contacted them days after my card being charged and still do not have a refund. I did not click auto renew at the time…somehow it was "clicked" for me.

Service
Value
Thumbnail of user peeo
1 review
0 helpful votes
January 25th, 2020

All the preparations for state tests are all the same, and they advertise this as one of its features. It gets its worksheets from 3rd party sources; therefore, there are many grammatical errors. For all of this they charge $90 per year, and is not worth it. This website is horrible. Please stay away from it.

* TestingMom.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user billb871
1 review
0 helpful votes
December 18th, 2019

Their goal is to continue charging you without your consent. You can not cancel online. They say come back in 48 hours or call us. You call them and get a voice message asking for your information.

* TestingMom.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user aamirm18
1 review
0 helpful votes
April 30th, 2022
Verified purchase
• Updated review

Too much upsell... was forced to scroll through multiple screens where unwanted products were offered

Reason I chose this business:

Test practice

Quality
Too much upsell...
April 28th, 2022
Verified site experience
• Previous review

Too much upsell...

Reason I chose this business:

Test practice

Thumbnail of user madturnipz
1 review
0 helpful votes
January 25th, 2024

I had been a member for a couple of years and they automatically renewed me on Jan 12,24 for an entire year for $99. I emailed them on Jan 13,24 asking them to cancel since we had not used the site in over 9 months with no plans to use it this year. No reply so I called a few days later and was treated in a very patronizing way by the customer service representative. Extremely unhelpful and totally not understanding at all, telling me "these are the terms you agreed to when you signed up." And "I can email you a copy of the terms you agreed to." I never agreed to anything willingly and they have sneaky practices. After wasting 30min going back and forth she finally at least agreed to prorate me for January and refund $90 to me for the rest of this year. I told her in the future if I need test prep, I will not be using their site and will use something else. I also would never recommend this site to anyone unless you are extremely vigilant about their shady auto renewal. There are definitely better options out there!

Thumbnail of user momt15
1 review
0 helpful votes
October 17th, 2023
Verified purchase

We've used Testingmom.com for additional study resources and have felt it was money well spent.

Quality
Thumbnail of user kailasb1
1 review
0 helpful votes
November 21st, 2022

Membership got renewed without sending reminder OR informing us, I was expecting atleast a gentle reminder which was not done. In entire a year used for couple of weeks, & found no use for us.
All of sudden saw charges made to my card. This kind of act is cheating to customer, looting people.
I called customer care asking for refund payment which she says not possible, it horrifying business tactics.
Please be careful while taking membership

Thumbnail of user nancyg2270
1 review
3 helpful votes
July 30th, 2022

I accidentally stumbled upon this site and actually laughed out loud at the amount of false information. The owner of this company has absolutely zero qualifications or appropriate training to provide these services. If you note there are quite a few disclaimers and I could guarantee they make it known that they are just there to "help prep" for tests but can't actually provide testing for schools. This is because they do NOT have the credentials. She talks about how her mom has an advanced degree in education which is probably how this company gained access to these tests which are highly restricted for unlicensed and uneducated individuals. For the love of God people do not waste your time or money.

Thumbnail of user amyr1484
1 review
1 helpful vote
March 28th, 2022

This company fraudulently bills your credit card. I did not sign up for a subscription and I did not authorize them to randomly charge my credit card any additional services. They are not a legitimate company, they operate a educational web site with test prep services but they automatically sign you up for random courses and material which you aren't requesting. The charges range from 39.00 to nearly 300.00 (PER MONTH) in a year it was nearly 2K!

When I attempted to reach them over the excessive charges and random unauthorized charges for courses my son was never enrolled in, Kathy told me that I should have read the fine print and that they automatically enroll every customer in these services. I explained that I only order the one Cogat test prep and did not subscribe to anything. She then mocked me and basically said that I had no way of getting my money back from them.
Then I later found other claims against them for operating multiple scams. Unfortunately my life to much for me to keep up with as it is and they have gotten away with robbing me.

But if I can at least save one other person from being victimized by these thieves I at least can do that much!

Blessings and best of luck finding a reputable company to support you educational needs.

Tip for consumers:
Do not give them any of your credits card information!!! This company is under investigation. I'm opening an investigation with the state attorneys office. There are many parents who have been victim of this scam.

Products used:
I bought one test from them over a year ago and they have been randomly making charges to my credit card for over A YEAR! I don't have a proof of purchase since I didn't sign up for their oroduct to begin with. I've had to close my account so that can't continue scamming me. Recently I've had multiple charges from other education products for kids that I've never heard of. All of this is coming from Testingmom. Buyer be ware!!!!

Thumbnail of user rzar
6 reviews
25 helpful votes
February 17th, 2021

To use every single site/test in testingmom.com you have to pay more always you have to pay for something. There is nothing useful in their site that you cannot get for free on google. I got one year subscription and they again charged my credit card without my authorization this year. These people are thieves/scammers they committed credit card fraud. I even did not know I have a subscription until my credit card that I had not used for 7 months suddenly got charged. Last year I paid $99 this year I was charged $105, don't you have the decency of at least sending an email to people about your subscription increased fee? I strongly advise people to stay away from them, once they get a hold of your credit card information they keep charging you without your authorization.

Tip for consumers:
Do not give your credit card info to TESTINGMOM.COM LLC They will charge your credit card without your authorization. This is another scam forcing people to subscriptions that you will never use.

Products used:
NOTHIG, I was charged by forced and did not use any service.

Thumbnail of user kathyl619
Kathy L. – TestingMom.com Rep

RZA,
All of our memberships, with the exception of our Lifetime, do automatically renew unless cancelled prior to next bill date because we promise uninterrupted access. This is indicated on our Buy Now and Checkout pages which you have to agree at least twice in the purchase process. I apologize if this was overlooked but please know I'd love to help you further. I've left you a private message so we could connect and I could look further into your account. I'd like for you to have a better experience than that with TestingMom because of all the resources we offer!
Thank you,
Kathy

Thumbnail of user eds620
1 review
7 helpful votes
February 6th, 2020

Deceptive renewal policies. Do not remind you that they will be billing your card and then will not refund money once billed. Signed up for an exam prep and didn't cancel immediately afterwards. Site itself is useful although much of the material is available elsewhere.

* TestingMom.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tamil238
1 review
2 helpful votes
June 10th, 2021

This company is not concerned about customer service or satisfying long term customers. In addition to the annoying requirement to long in to certain programs through their website, and then having access to these programs deleted if you don't sign in every 30 or so days (and having your kiddo have to start all over in those programs by retaking the placement tests as all information and work your kid has done is erased from the system... something that does not happen if you just sign up or purchase from some of these companies directly (and a lot of them are free))...

They intentionally set up their renewal process in such a way that you are guaranteed to be charged automatically due to the fact that they do not send out a courtesy reminder of automatic renewal, and make you check a box during your initial purchase asking if you want a reminder email. If they cared about their customers being happy and wanted to keep your business they would just automatically send out this reminder like most DECENT companies not just out to make money.

I called the company immediately after receiving a charge for a service I hadn't used in a few months, and the customer service representatives were rude and unwilling to refund my money. In the end, it only hurts you TestingMom because people who would have been repeat customers are unhappy and offended by such treatment and won't purchase from you in the end again, and will warn other folks not to use your services due to deceptive and unscrupulous business practices. I hope the additional 1 year charge was worth missing out on a lifetime of happy, returning customers. I know I won't use your services ever again, and will look elsewhere for my kiddos.

* TestingMom.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rambabub1
1 review
0 helpful votes
April 18th, 2022
Verified purchase

I was expecting more questions for 4th grade and 7 th grade state exams for NC EOG test preparation.
I can see only 3 tests questions for English or math.

Quality
Thumbnail of user manharis
1 review
0 helpful votes
April 10th, 2022
Verified purchase
• Updated review

Still new, need some guidance on how to use it. Kids have upcoming exams, so I am trying to help them through all the testing mom's resources. It seems that have a lot and kids who can be well prepared for the exams.

Reason I chose this business:

To prepare my kids for exams.

Reason I chose this product:

CogAT, MAP, MCAPP

Quality
Still new, need some guidance how to use it
May 8th, 2022
Verified site experience
• Previous review
Reason I chose this business:

To prepare my kids for exams.

Reason I chose this product:

CogAT, MAP, MCAPP

Thumbnail of user unhappyp13
1 review
5 helpful votes
July 5th, 2020

This company is to stay away from. I had a membership for one year, and then they apply automatic renewals. They charged me $105 for an automatic renewal. I emailed and called them to let them know I don't need the service and want my money refunded. Yes it is mentioned on their website that they will automatically renew and they hide behind that. This is not customer-friendly at all. Who behaves this way especially is COVID times when people get laid-off? The only interest of this company is to make money, not to have happy customers. Additionally, how do they use the money? The interface of the website is extremely poor and would need much work to make it interactive. The only thing this company has is access to the records of the tests, which they monetize and they just make a lot of margin with poor website interface, and horrible customer service. One of the worst experiences as a customer I ever had in my entire life. Seriously.

* TestingMom.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user caryl60
1 review
3 helpful votes
September 20th, 2021

Kathy came through for us when we determined testingmom.com was not the best fit for us. We appreciated the opportunity, but in the end all was made right. It's not often you see a website that will show a level of professionalism that will do what is right. We should've done more due diligence, but in the end we appreciated Kathy circling back and making sure we were happy. Thank you again Kathy and TestingMom.com. We would recommend to others as long as the fit is right.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyl619
Kathy L. – TestingMom.com Rep

Dear Cary,
Thank you! We appreciate that you took the time to update your review and give us 5 stars. We are always willing to go the extra mile for our parents.
All the Best,
Kathy & the TestingMom Team

Thumbnail of user tianjiaoj
1 review
4 helpful votes
April 10th, 2020

I used the website membership for 3 months from Oct to Dec for my daughter's G&T exam. After that, I clicked the cancel my membership button on their website and thought it's all set. I was billed for $43 for the next membership fee on Mar 10, then I found it on Mar 11 and went to the website to check what's going on. It turned out after clicking the cancel my membership button, there's a website with a lot of information. I have to click some small words on the bottom of the website to finally cancel the membership. I called their customer service, they refused to refund the fee of their membership which I haven't used for 4 months and won't use it in the future. I hope others can see this review and avoid this kind of trick.

* TestingMom.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Michael M.
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