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  • Thebay.ca

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Overview

Thebay.ca has a rating of 2.5 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases.

How would you rate Thebay.ca?
Top Positive Review

“I love the Bay in Canada.”

Amanda R.
6/11/21

Great quality clothes. So many great deal if you spend the time looking. I was shopping for tops and just about to place my order and typed in ballet flats. I found a pair of Clark leather shoes for 10 buck on clearance. I have the same kind and brand at home and paid 95. So i type Clarks and ended up buying four pair of Clarks for 10 bucks each. Not advertised at all. Ya just gotta spend the time.

Top Critical Review

“I've picked 1star simply because I have to!”

Madeleine G.
8/28/20

Returned merchandise On 7/16th purchased on line an billed to my CC. On July 31st received an email advising me they had issued a gift card for the full amount $400+. I promptly was told to disregard and a credit will be issued... well August 4th came along and guess what I received... gift card. Well I have been waiting for this credit on my CC since it's approval of aug 4th. Today is August 28th. First it was 10 to 14 business days... now it is 21 days. No "management team" available go figure! These reps guard the management team and contact info with their life. Reps advise a management team will call you back within 24 to 48 hrs. It's been 24 hrs and guess what... nothing! I will never ever shop the bay stores or online ever again. I am done!

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user madeleineg19
1 review
1 helpful vote
August 28th, 2020

Returned merchandise On 7/16th purchased on line an billed to my CC. On July 31st received an email advising me they had issued a gift card for the full amount $400+. I promptly was told to disregard and a credit will be issued... well August 4th came along and guess what I received... gift card. Well I have been waiting for this credit on my CC since it's approval of aug 4th. Today is August 28th. First it was 10 to 14 business days... now it is 21 days. No "management team" available go figure! These reps guard the management team and contact info with their life. Reps advise a management team will call you back within 24 to 48 hrs. It's been 24 hrs and guess what... nothing! I will never ever shop the bay stores or online ever again. I am done!

Thumbnail of user heatherl141
21 reviews
26 helpful votes
September 28th, 2018

I've had mostly decent experiences shopping online at thebay.ca, definitely quality merchandise. A little too pricey for me without a sale, but the trouble is... if the sale is good, their inventory rarely seems to match and items will be cancelled after long waiting periods. This happened to me when I tried to do some Christmas shopping, and was super disappointed to find a bunch of cancelled items I had to scramble to replace. Other than this and a few other inventory issues I really think things run smoothly and it is worth it to order from The Bay.

Thumbnail of user margueritel30
1 review
0 helpful votes
February 14th, 2022

I placed an order for 9 pces of clothing with a special $50.00 discount. I asked about the extra 20% off on 3 of the pieces. She said do you want the 20%? I said yes please and the price went up. I said why did the price go up. She said you could have 14.00 for the 20% or $50.00 on the total. I said I would rather have the 50.00, she said too late, I already put the order through. 5 written refusals from Cust Service to correct. 2 hang ups from Customer service and one who said she would call me back. She didn't. Zero, zero, zero customer service. A customer only has 2 recourses, tell every one how bad they are and don't buy from them. I live out of town and used to love online ordering from The Bay My order number was order ******* (slight change to order number to protect my credit rating)

Thumbnail of user amandar1292
2 reviews
2 helpful votes
June 11th, 2021

Great quality clothes. So many great deal if you spend the time looking. I was shopping for tops and just about to place my order and typed in ballet flats. I found a pair of Clark leather shoes for 10 buck on clearance. I have the same kind and brand at home and paid 95. So i type Clarks and ended up buying four pair of Clarks for 10 bucks each. Not advertised at all. Ya just gotta spend the time.

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