• The Black Broom

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Overview

The Black Broom has a rating of 2.25 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. The Black Broom ranks 28th among Goth sites.

  • Service
    2
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1
How would you rate The Black Broom?
Top Critical Review

“Bad customer service”

H E.
3/30/20

I made an order on 3/9 and reached out on 3/14 to see if the order had been confirmed. I received nothing. Unsure if I was even going to get an order I sent another email to see if they were still operating. Again nothing. On 3/18 I finally got an automated email saying that it was shipped. The lack of communication is unprofessional. I would not reccomend this store because of it. Product was meh

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user coltonm43
1 review
0 helpful votes
August 9th, 2022

Ordered a patch from this website, has been a month and still hasn't shipped, they will not respond to emails.

Thumbnail of user judyl383
1 review
4 helpful votes
December 28th, 2020
Verified purchase

I placed an order with this website over 2 months ago and NEVER got my package. I tried emailing multiple times and no response. Buyers BEWARE! STAY FAR FAR AWAY!

Thumbnail of user old.mummy.mushroom
1 review
0 helpful votes
June 10th, 2023

I bought something... never got it... I inquired... but no response... I think they are all dead... decomposed on the floor... months have gone by... and still their phone keeps ringin and ringin and ringin and ringin and ringin..

Service
Thumbnail of user jessew1
4 reviews
4 helpful votes
June 21st, 2011

Excellent online store with amazing products at great prices

Thumbnail of user alexjnelson7
1 review
0 helpful votes
July 26th, 2023

This company may not be in business anymore. I can see my order is unfulfilled. Not sure what happen because they don't have a contact number. I ordered an object once and got it, then lost it in an accident. Reordered it and it's been about 5 months and no response from multiple emails sadly. If they ever ship.it. I'd like to change this review.

Tip for consumers:
Great site, seems inactive now.

Products used:
A necklace

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyrosee
4 reviews
29 helpful votes
March 30th, 2020

I made an order on 3/9 and reached out on 3/14 to see if the order had been confirmed. I received nothing. Unsure if I was even going to get an order I sent another email to see if they were still operating. Again nothing. On 3/18 I finally got an automated email saying that it was shipped. The lack of communication is unprofessional. I would not reccomend this store because of it. Product was meh

Tip for consumers:
Don't expect communication.

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