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The Dress Outlet has a rating of 3.34 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Dress Outlet most frequently mention customer service. The Dress Outlet ranks 88th among Clothing Other sites.
This company responds to reviews on average within 2 hours
No critical highlights yet
Mindful of so many scam sites, took a leap of faith to order from The Dress Outlet. Glad to announce that it's a legit business platform and received the dress in good order and condition. Communication was smooth and fast. Delivery was fast and timely. Dress is gorgeous and true to size. Will not hesitate to order from them again as their prices are competitive and reasonable. Keep up the good work! Must give special mention to Tricia for her swift response and follow up. Cheers.
I purchase a pant suit for a wedding. It is VERY SPARKLY and it didn't fit right. I was trying to find ways to make it work, but there is just no way. I read "easy return" and was not worried. My mistake. 7 days! If you buy from here don't expect to return anything
Mindful of so many scam sites, took a leap of faith to order from The Dress Outlet.
Glad to announce that it's a legit business platform and received the dress in good order and condition.
Communication was smooth and fast.
Delivery was fast and timely.
Dress is gorgeous and true to size.
Will not hesitate to order from them again as their prices are competitive and reasonable.
Keep up the good work!
Must give special mention to Tricia for her swift response and follow up.
Cheers.
Tip for consumers:
Great prices and nice selection of dresses.
Products used:
Dinner Gown
I purchase a pant suit for a wedding. It is VERY SPARKLY and it didn't fit right. I was trying to find ways to make it work, but there is just no way. I read "easy return" and was not worried. My mistake. 7 days! If you buy from here don't expect to return anything
I asked Taylor if I could get the 15% new member discount code even after I purchased the dress, he was very helpful and immediately refunded the 15% from the total cost of the dress. Now i am jut waiting for the dress, hopefully the dress is what I ordered. I would like to thank him for being very professional and because of this pleasant experience i will definitely return to The Dress Outlet site.
Products used:
Dress
Awful …quality is terrible. The delivery was much later than I was told. Customer service is not accommodating or helpful. Return policy is ridiculous 5 days Buyer Beware!
Tip for consumers:
Do Not purchase…buyer beware. Terrible quality, no customer service and return is only 5 days which is not always possible and no credit.
Products used:
Purchased two dresses. Arrived later than quoted. Poor quality terrible customer service and the return/credit policy is not even a possibility with only 5 days to return.
I'm thrilled to share that I discovered the most exquisite suit for my daughter's wedding! It's an absolute dream come true as it fits like a glove and the color and material are exactly what I anticipated. I couldn't be happier with my purchase; in fact, I'm head over heels in love with it! The level of comfort is simply unparalleled. This remarkable experience has convinced me that I'll definitely be a returning customer of this amazing company. Additionally, the suit fits perfectly in terms of size, and the pant length is just ideal for my tall frame.
We're absolutely delighted to hear about your wonderful experience and the joy our exquisite suit brought to such a special occasion. Your kind words and satisfaction mean the world to us! It's fantastic to know that the fit, color, and material exceeded your expectations. We're honored to have played a part in making your daughter's wedding day even more memorable. We look forward to serving you again in the future and appreciate your trust in our company.
I was overjoyed when my wonderful plus size pantsuit arrived ahead of schedule! I can't say enough good things about this shop's lightning-fast shipment. They truly went above and beyond to guarantee that my dress arrived well in advance of my much-anticipated big event. I wholeheartedly suggest this store to anyone looking for timely and dependable service.
As a seamstress, nothing is more scary than having an altered item damaged from circumstances out of my control. After a huge panic, I was able to order a new outfit online as a replacement. I spoke with Taylor through the online chat and she had found the outfit I was looking for, sent me a link, and assured me it was IN STOCK and was available for 3 day shipping. I wanted to HUG THAT GIRL! She was quick, efficient, and knew her way around the website to have my real world crisis solved in under 10 minutes. Thank you so much Taylor!
I haven't received my order yet, so may be back to update this later, but so far, making my order was so easy. Taylor on the help chat was fast, knowledgeable and helpful. I thought I was on too late since it was outside of the advertised chat help hours, but even late at night I got help and answers to my questions right away. Taylor even fixed a mistake I realized that I had made in my shipping address after putting the order through. Hoping the international shipping and the dress itself are as good as the customer service.
My email enquiries were promptly replied. After ordering & paid in full, i realised i forgot to use the welcome discount voucher. I emailed to ask if i could be given the discount. To my surprise, i received an email notification that a refund had been credited to my account! I'm delighted with the speed of their service.
Products used:
Evening gown
Customer Service on this site is very helpful and supportive. I greatly appreciated the way that Chelsea was able to assist me. She helped me get my measurements, recommended great dress options, and overall led me to find the right dress for me.
I personally wanted to write a great review for Dylan's&Davids dress store. The customer service team was beyond helpful to me. With needing a certain dress size and color within a certain time restraint. They responded quickly to my concerns, the team updated the site to allow me to pick a certain dress size that wasn't available before and was able to ship out my dress right away and before the time I needed the dress for my event. I recommend this store to everyone, they have beyond gorgeous dresses and again, the team was out of this world amazing to me! 10/10 recommend!
Tip for consumers:
Order the dress a week or two before so you don’t have to worry about the dress coming in on time!
Products used:
Dress
Thank you for the kind works, we are glad to work with you!
Ordered a pantsuit for a wedding and it arrived while I was on vacation so when I returned and tried it on to find it was too small.gorgeous but too small.it was past the return date and now I am left with an article of clothing I cannot wear. I am a widow on a fixed income and this is a hardship for me. So sorry about this policy. I will not be recommending this company.
We sincerely appreciate your feedback and apologize for any inconvenience you experienced with the sizing of your pantsuit. We understand how frustrating it can be to receive an item that doesn't fit as expected, especially when it arrived during your vacation.
We try to always ensure that our customers have a seamless shopping experience, and we deeply regret that we couldn't meet your expectations this time. Your satisfaction is of utmost importance to us.
Though we do have a standard return policy, we genuinely empathize with your situation and the challenges it poses. Please know that we take your feedback seriously, and we'll make sure to review our policies to find ways to accommodate exceptional circumstances like yours.
Please be aware that you only have 5 days to return an item. After that it is YOURS.
Please think twice (three times) before you order from this place. Never again for me. If I could them less than 10 stars I would. BUYER BEWARE
Tip for consumers:
Don't use , EVER
Products used:
None
Got my bridesmaid dresses here and the lady on chat helped me and we worked on all of it together and with the size chart we measured my girls and got all the dresses within 3 days. LOVED working with them! I will be back! Price was amazing too and free shipping!
thedressoutlet.com Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently. I'm reporting them to my credit card company, the California Consumer protection agency as well as the better business bureau and complaining to their corporate office.
Tip for consumers:
thedressoutlet.com Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently.
My experience with the dress outlet was incredible! Pam was amazing, ensuring my dress was overnighted. It arrived right on time, and it's stunning
I was looking for a plus size formal dress because my daughter's graduation is coming. The Dress Outlet is highly-recommended by my friend so I gave it a try. Their dress selection, quality, and service are amazing. The dress fit perfectly! I'm so glad to see my daughter feeling confident about her body.
Thank you so much for sharing your positive experience with The Dress Outlet! We're so happy that you found the perfect plus-size formal dress for your daughter's graduation and that she feels confident and beautiful. We take pride in offering a wide selection of high-quality dresses and providing excellent service. Your friend's recommendation and your kind words mean a lot to us. We hope your daughter has a fantastic graduation day!
My son is finally getting married. I really wanted to wear the perfect mother of the groom dress and I wanted it to be beautiful but also comfortable because I will need to wear it for hours and in Alabama it can get downright hot and humid. I'm not an expert when it comes to dresses so I just looked online for some suggestions when I found the Dress Outlet through an ad or something. I originally didn't plan to order a dress online but their dresses are lovely so I ended up ordering one. That one didn't work out as it looked nothing like the picture but I chatted with their customer service people and they sent me another. I was surprised when the dress fit me perfectly! Their sizing is accurate, or maybe because I have the typical body type. Anyway, you can always contact their customer service to help you get assistance for the sizing. And now that my son's wedding is coming, I feel more excited wearing this beautiful dress. I highly recommend the Dress Outlet!
They give you 5 days of the time of arrival to return a dress. I was out of town and I thought the dress would arrive before I left. There's no way of knowing when a shipment would arrive. Order ******* Don't order from here, I'm out $105
Tip for consumers:
Would have been helpful if they would have pinpointed the EXACT delivery date which is impossible for Shipping
We have a homecoming event upcoming and I'm so excited to wear the best homecoming dress. I'm a freshman so I'm not an expert when it comes to things like this. I searched online and found The Dress Outlet. While browsing their website I couldn't choose what I wanted the most because it said it was out of stock. But I called them and they recommended me another dress that was just as GOOD. Also I contacted their customer service to make sure sizing was accurate and get all the return information I needed in case this wasn't it. Guess what? I was right! When the night event came, a lot of people noticed how beautiful my homecoming dress was. I'm just so thankful to The Dress Outlet for having such wonderful dresses. Highly recommended!
They have a one week return window policy... with NO flexibility. I bought 2 of the same dress in different sizes. Neither of them fit. Life got busy. I had no idea I only had a week. I attempted a return at the 2 week mark. Nope. I now own 2 dresses I don't fit into. Thanks Dress Outlet.
Edit: The dress outlet reached out after I left a bad review and let me return it. Thank you! However, please consider changing your return policy! 1 week is absurd.
Tip for consumers:
They have a one week return window policy... with NO flexibility. I bought 2 of the same dress in different sizes. Neither of them fit. Life got busy. I had no idea I only had a week. I attempted a return at the 2 week mark. Nope. I now own 2 dresses I don't fit into. Thanks Dress Outlet.
Products used:
None.
The dress outlet's customer service is exceptional! They guided me patiently through my mess.The dress was as wonderful as expected.We' ll surely order more in future.
I ordered two dresses for my son's wedding. I chose two to have the best chance that one would look like I wanted when I saw it in person. They were delivered on January 10th (the wedding was that weekend) and neither looked quite right so I placed them back in the shipping box to deal with later. I didn't have an opportunity to look at the return process until the next week (January 16th) but when I emailed them they said I had missed the 5 day return window. When I argued that that was a very short period of time and I had not even been in town to deal with it, they said that only one of the dresses could be returned anyway, as the other was on sale. AND that I would have to pay a $25 re-stocking fee if I returned them, AND pay for my own return shipping. I returned both dresses in perfect condition, all tags attached, in the box they came in (that cost me $25.88) and continued emailing the customer service department in the hopes that they would understand that I didn't want the items and since they weren't out anything (they could resale both) they should refund both. They continued to refuse and only refunded my card $103.99, a refund I didn't receive until March 2nd, after I emailed them AGAIN to check on it. I paid $219.98 for the dresses plus $25.88 to ship them back, so all total I gave this company $141.87 for NOTHING. And now they spam my email with ads. I'm not sure how they plan to get return customers with that sort of service. Who allows only 5 days to return something? And charges re-stocking fees for returns? All in all a lousy experience.
Tip for consumers:
Just don't do it.
Products used:
None
We appreciate your feedback and apologize for any inconvenience you've experienced. Our return policy, including the 5-day window and restocking fee, is outlined to ensure a smooth process for all customers. We understand your frustration and will certainly review your case for any areas where we can improve our communication and service. If you have further concerns, please feel free to reach out to our customer service team directly.
I've been struggling to find the perfect dress for me. I am plus size and it's always been challenging for me to look for the dress that would make me feel confident about my body. I don't have enough time to go to a physical store so ordering online is my best option. But when I order online, I usually get poor quality dress or the sizing is just not correct. I was about to give up when I found the Dress Outlet. Of course I didn't have so much expectation because of my past experiences. But I admit that their collection of plus size dresses is totally stunning. I already have issues with online sizing I reached out to them and one of their customer service reps helped me choose. They helped me with all my concerns, and I ended up ordering this beautiful formal plus size dress. When the package arrived, guess what? The dress fits me perfectly! I couldn't believe it at first too, but I finally got a dress that fits me well! After that, the Dress Outlet is now my go-to shop whenever I want to buy a new dress.
I'm so glad to hear about your positive experience with the Dress Outlet! It can be challenging to find the perfect dress, especially when you're plus size and shopping online. It's heartening to know that they not only have a stunning collection of plus-size dresses but also provide you with excellent customer service to address your concerns. It's a great feeling when you finally find a dress that fits perfectly and boosts your confidence. Thank you for sharing your story, and it's lovely to have the Dress Outlet as your go-to shop now. Happy dress shopping!
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As stated in our return policy on our return portal, you have 7 days from the delivery date to request a return, and then you have an 14-days to send it back to us. I understand that reading comprehension is difficult, but if you were within the window, this should not have been a problem.