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Thermaltake.com has a rating of 2 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Thermaltake.com ranks 144th among Computer Accessories sites.
I own an expensive top-of-the-line Thermaltake computer case. For the past week I have been trying to get Thermaltake to send me a couple of 2.5" SSD mounts for this case. They ignored my messages until I e-mailed their CEO, Kenny Lin. Then they replied in bad English asking me to send them a photograph of the mounts I needed. After I did so they again ignored my message. After another message to Mr. Lin they asked which country I was in, even though it is displayed prominently in the signatures of all my messages. When I answered them with a cc. To Mr. Lin, my message was returned as Spam. Now they are saying "Due to Coivid-19, the courier and our warehouse will take some times [sic] to arrange the parts to send to you." In short, Thermaltake "service" is terrible to non-existent. Avoid Thermaltake products.
I own an expensive top-of-the-line Thermaltake computer case. For the past week I have been trying to get Thermaltake to send me a couple of 2.5" SSD mounts for this case. They ignored my messages until I e-mailed their CEO, Kenny Lin. Then they replied in bad English asking me to send them a photograph of the mounts I needed. After I did so they again ignored my message. After another message to Mr. Lin they asked which country I was in, even though it is displayed prominently in the signatures of all my messages. When I answered them with a cc. To Mr. Lin, my message was returned as Spam. Now they are saying "Due to Coivid-19, the courier and our warehouse will take some times [sic] to arrange the parts to send to you." In short, Thermaltake "service" is terrible to non-existent. Avoid Thermaltake products.
Tip for consumers:
Stay away from companies that do not give you any after-sales service
Products used:
Thermaltake Core X5 PC Case
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