The Rotten Fruit Box has a rating of 4.13 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Rotten Fruit Box most frequently mention customer service. The Rotten Fruit Box ranks 5th among Organic Food sites.
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Incredibly delicious snacks! It tastes like the perfect fresh summer berries but with a satisfying crunch! I can't have cereal without them now! I actually look forward to cereal each morning to put these delicious snacks on them! I was surprised to see some negative reviews about customer service because I've always had a wonderful and prompt experience.
I placed an order for the mixed sampler because I wanted to use the fruit in my summer drinks. It works really great for that and they really do have a great product. Three months later, with no forewarning, I got an order confirmation for another box. I reached out because I didn't understand what was happening. They said I had sign up for a subscription. I don't remember doing that, but okay. They said they would cancel it for me. Then I got the shipping confirmation. I explained I still had plenty of product left and didn't need more, and they sent me a link for recipes. The point wasn't that I didn't know what to do with the stuff, the point was I didn't really need any more product. I spent a half hour looking everywhere to cancel my subscription, but couldn't find it, so I wrote back asking they cancel my subscription and that I didn't want anymore shipments, and any further charges would be disputed with my credit card. That's when I got a super snarky response that they already said in the FIRST email they would cancel it for me. I thought they meant the shipment, but they meant the subscription. If this is how they treat people confused by their process, vague communication, and surprise shipments, it can't be a well-run company. Buyer beware.
Incredibly delicious snacks! It tastes like the perfect fresh summer berries but with a satisfying crunch! I can't have cereal without them now! I actually look forward to cereal each morning to put these delicious snacks on them! I was surprised to see some negative reviews about customer service because I've always had a wonderful and prompt experience.
Products used:
Strawberry, raspberry snacks
Everything I have gotten from The Rotten Fruit Box Company has added a spark of flavor - White Onion - a crunch - dried Strawberry and warm smoothness - creamy watercress soup!
Tip for consumers:
Just go for it!
Products used:
Dried fruits of all kinds, strawberries, pineapple, persimmons, raspberries, cherries,
Dried veg mix,white onion, broccoli
Dried soups watercress/potato, gazpacho
Risotto
The taste of these products are amazing!
The customer service is excellent also
My order was delivered in a reasonable time frame and I couldn't wait to enjoy my freeze dried snacks. The ice cream was much better than I ever expected
Products used:
Snacks, gummies, ice cream, olive oil
Great products, the freeze dried berries are my favourites. Nothing extra, no additives, pure berries and fruits.
The quality of their products are what I imagine the quality would be if I had a freeze dryer and did my own. My favorites are the raspberries and the strawberries. I like to take them in my semi and eat them on top of yogurt. So yummy!
Products used:
Freeze dried fruits
I recently had a fantastic experience with The Rotten Fruit Box. This amazing company sources fruit from local farms that would otherwise go to waste, freeze-dries it, and passes on the savings to customers like me. I was truly impressed by their mission and the quality of the items I purchased.
I decided to try their Bits and Pieces pouches, which turned out to be a great choice. Not only did they offer a variety of fruit, but some pouches even contained larger pieces, which was a pleasant surprise. What's even better is that these pouches were discounted!
While my main intention was to get their loquats, I couldn't resist exploring their other offerings. And let me tell you, the loquats did not disappoint! They were crunchy, light, and perfectly sweet—everything I had imagined. I even experimented by rehydrating a few loquats in my drink, and the flavor was even more delightful.
Despite the distance, the shipping was surprisingly fast considering it came all the way from Portugal. I placed my order on May 27,2023, and received it on June 7,2023. I couldn't be happier with my purchase and with the company as a whole. I'm already looking forward to my next order from The Rotten Fruit Box!
Tip for consumers:
Don't hesitate to order. Worth every penny!
Products used:
All the ltems I purchased were/are delicious
After waiting a month for these to arrive I am very disappointed. They taste disgusting, nothing like I expected. I knew they were dried but not to the point of being crunchy with not much flavour left in them. Overpriced and not nice at all.
Tip for consumers:
Avoid
Products used:
Tasted the dried fruit
Took a chance on the from an ad. I like the concept. I ordered the"bits" box. It had 4 or 5 bags of various fruits, odd bits and powder, I assume it is leftovers of the process. I used this in smoothies and homemade granola so perfect pretty pieces were not needed. This as perfect for my needs and an even better deal. This was shipped quickly and packaged well. I'll be ordering again! I have recommended this to many friends already
Tip for consumers:
Try several types I was surprised at how good the kiwi was
Products used:
The "bits" box
I used the fruit on top of my yogurt or as a raw snack. So much better than normal dried fruit because there is no added sugar and it tastes better. It is also more dry so you have to get used to that.
Order number: *******
Tip for consumers:
That it is not like normal dried fruit, so you cannot compare the taste or texture to that, but it is amazing in its own way
Products used:
Fruit.
I'll give two stars just because two of the six fruits I tried were very good. The rest tasted like old grass clippings to me. I contacted customer service and they literally told me it was my own fault and problem and then canceled my membership for complaining. I was simply looking to change what grow I recieved each month and needed assistance.
I bought several different varieties of this fruit snack and all of them are delicious! They make a perfect snack to take hiking; light, tasty and satisfying and you don't have to worry about the fruit getting spoiled or bruised in your backpack. AND, freeze-drying fruit that would otherwise go to waste, what a fabulous innovation! :)
Tip for consumers:
N/A
Products used:
Freeze-dried fruit snacks.
Absolutely amazing idea! This company supply so many different freeze dried fruits that are bursting with flavour! We have probably tried about 80% of their range so far.
They supply them in recyclable packaging and deliver in a cardboard box,, they are thinking of the environment as well as their customers.
You even get a reward on your birthday!
What's not to love!?
I bought "bits" pouches in random flavors, but mentionned in the comment section that I had a preference for berries. I'm really happy because that is exactly what they sent me: raspberries and blueberries. They are delicious and healty! They are really good in yogurt/oatmeal or cake frosting! I am really happy with my purchase even if it's a bit expensive.
I love this concept and products, it's heartbreaking to think that there's a lot of fruit going bad because the mainstream distribution will not work with small producers or oddly shaped products.
Then the product itself is amazing. I love having a healthy snack that is full of real flavor and not sugary.
I recommend and will continue to buy from them.
The quality is great, but it is a little expensive so I always buy when the products are on sale which there are lots of.
Products used:
Mainly individual packs and pieces of fruit. Also soups and rice dishes.
Loved the snacks I received! They were all super tasty and this company helps reduce food waste! Will probably buy a gift subscription for friend, with kids especially, as I can't imagine a better substitute for the junk food type snacks kids often eat, than these shelf stable, complete, all natural, tasty bits! I also love the surprise factor of the seasonal box (There are other, more customizable options). My only complaint is that the pouches are pretty small, but they are making them compostable now, so that's a plus!
I love their product! Their prices are great, they have a good delivery time and it tastes great. Everything they make is good for snacks or baking.
Tip for consumers:
The subscription is wonderful, they email you discounts but they dont email you so much that it’s annoying
Products used:
Rasberry, sour cherry and mixed bits
I am not going to lie to you, it has been about eighteen hours since The Rotten Fruit Box arrived and I have already eaten all of the freeze-dried pineapple. Like, I can not even described to you how good it was.
The box was wonderful - in fully biodegradable, compostable packaging and crammed to the brim with nutritious, healthy goodness. So good that I have already put an order in for my second box.
Products used:
All of them
I placed an order for the mixed sampler because I wanted to use the fruit in my summer drinks. It works really great for that and they really do have a great product. Three months later, with no forewarning, I got an order confirmation for another box. I reached out because I didn't understand what was happening. They said I had sign up for a subscription. I don't remember doing that, but okay. They said they would cancel it for me. Then I got the shipping confirmation. I explained I still had plenty of product left and didn't need more, and they sent me a link for recipes. The point wasn't that I didn't know what to do with the stuff, the point was I didn't really need any more product.
I spent a half hour looking everywhere to cancel my subscription, but couldn't find it, so I wrote back asking they cancel my subscription and that I didn't want anymore shipments, and any further charges would be disputed with my credit card. That's when I got a super snarky response that they already said in the FIRST email they would cancel it for me. I thought they meant the shipment, but they meant the subscription.
If this is how they treat people confused by their process, vague communication, and surprise shipments, it can't be a well-run company. Buyer beware.
Products used:
All
Despite following their cancellation policy and refraining from negative reviews until now, they refuse to address my proof that I paid for a 12 year subscription and want my money back. This fruit is not tasty at all. The customer service is horrible. One minute they say I cancelled and the next I am getting a notification about a shipment. They claim the had no record of me paying, they ignore me when I show my proof. Stay FAR AWAY from this company.
Hi Anne!
I am sorry to hear you didn´t enjoy our snacks. We have a no questions asked cancelation and refund policy on all our subscriptions, including the prepaid boxes, even if the cancelation request happens in the middle of the subscription period. While this has only happened a few times after having sold thousands of prepaid subscriptions, we always refund without question. The only amount that is not refunded is the bonus box we send out on the pre-paid 6-month subscription and the two bonus boxes on the 12-month subscription.
If your situation wasn´t handled according to the above, please send us an email and I will have it taken care of.
Thank you
Website advertises 4 to 5 days but the reality is over 2 weeks. Disappointing responses. My local grocery store started stocking freeze dried fruit for around half the price they retail it as as well, so look around before you buy. And many options are out of stock.
Hi Asmoda!
I apologize if we didn´t communicate our shipping speeds correctly. At the time you ordered one of our boxes, due to overwhelming demand, we were talking about 4 to 5 days to ship orders out, and that was the notice on the website. However, the 4 to 5 days is the time it took us to send your box out. It did not include the actual transit time that varies depending on where you live. Two weeks is the normal time it might take a box to arrive. I am sorry if our website didn´t make that clear.
I'm in love with freeze dried fruit, and this guys make an excelent product! I find dried fruit soft and sticky and this frreze driwd fruit is crunchy and super tasty. You can use as snach, take it with yogur, add it to your milkshake, even to add color and taste to the salad! There are some sweeter fruits and some sour fruits, if you don't like all the flavours I recommend the custom set or even give it a try buying one or two bags. I'm a customer forever
Great company and amazing freeze dried fruit! My favourite is the cinnamon apples. Bonus: You get a free pouch on your birthday, how cool is that?
I saw them on Facebook and liked their message, as well as a chance to try a variety of freeze dried fruits. When I finally received my box month later (with no tracking), all the fruits I received were disgusting! They had a definite chemically taste to them, covering up the actual fruit that they were. I ended up throwing away most of the product and canceling my subscription.
Hi Vickie!
I am sorry to hear you were not a fan of our fruits. In any case, we are always available to exchange a snack should it not live up to our customer's expectation.
Thank you
I've had a great experience with this company. The fruit is always delicious and packaged with care. Would highly recommend!
100% natural freeze-dried fruit snacks in a box. Healthy freeze-dried fruits from small farmers delivered straight to your doorstep. Help reduce food waste. 100% natural freeze-dried fruit box. Ideal for home or work
Hi Sue! I am sorry to hear our snacks were not to your liking. We have to try to take your feedback and be even better at what we do. However, we are very surprised we even got a 1-star rating for customer service: we replied to every comment and email you left along every step. I guess no matter what we did we would never be able to be up to your very high standards :(