ThirdLove

I had ordered from thirdlove for the first time, recognized an error immediately, followed the procedures stated on their website (must cancel within 50 minutes of ordering, can't have requested express shipping - I reached out to cancel within 3 minutes) but was told the cancellation policy would not be honored because it had already been "invoiced." Please beware these predatory practices.

Many bras purchased and all fit well but 1 completely fell apart and was clearly defective. Return time passed but reached out to customers service. No response.

Thirdlove's site says 60 day return policy so I thought it was a reliable business. As it turns out, they won't refund an item if the tags are removed. I have very sensitive skin, so removed them. I purchased 2 bras and tore them each for a few hours. After the trial, I literally had bruises from the bras. $120 lesson: Don't deal with this deceitful company.

Third Love is a company that I want to love and support because of its body type inclusivity. I have an odd size and their products really do fit me well so I have purchased from them twice. Lets be honest - their prices are H-I-G-H but I'm willing to pay a little more for a product that fits well and lasts. However, every product I have bought from them has *not* lasted. My most recent purchase was a white (ok, that one was on me) Pima Cotton 24/7 t-shirt bra about 4 months ago. It fit great (and still fits great!), but the white yellowed very quickly and now the bra is coming apart at the seams. I have other bras that I have had for years that are still in great condition, or at least usable condition. (yeah yeah, I know, replace your bras at least once a year) I hate that I spend twice as much on their products as I would from a competitor and they just don't last. You know what they say, " Fool me once, shame on you. Fool me twice, shame on Me." Will I be purchasing from them again? "Don't throw good money after bad."

ORIGINAL REVIEW: Used their website's fit guidelines to find the "right" size, which ended up being ridiculously small (both band size & cup size) when I received it. Chose to have a video call with a fit specialist to determine the right size for me. The specialist supposedly handled the exchange process for me so that all I should have had to do was print out a return label, but the link they gave me took me through the whole exchange process, including asking me whether I wanted store credit or a refund. I wasn't sure which to choose, and replied to their email asking what to do. Days passed, and I received multiple warning emails telling me I'd better send back my current bra soon or else I would not be able to refund/exchange. I sent multiple emails to every address I could find over several days, with no response. Finally got a chat rep to send me the shipping label I should have received to begin with. Meantime, I still kept getting the warning emails about returning my purchase, and the bra that this fit specialist ordered for me is STILL too small in the cups, despite the professional fitting session, but there's no way I'm going through this nonsense again, so I guess I'm just stuck with an ill-fitting bra. Will not order anything from them again. (The bra itself seems nice, which is the only reason I'm giving them 2 stars instead of 1.)

UPDATE: Third Love reached out to me to try to resolve the matter. The specialist I worked with this time suggested adding a half cup size and promised to be my point of contact if I had any problems with the return process. This time I insisted on being sent the shipping label directly instead of relying on questionable links to dynamic sites, and I was able to process the return without issue. The new bra fits perfectly. I would still recommend against buying a bra in December if you're not 100% positive about the fit, as I think the holiday shopping and mailing surge make it a bad month to hope for a smooth return process. But I've added 2 stars to my original review in light of the effort Third Love made to make things right and the good fit of the new bra.

I like one of their bras. Honestly I'd be perfectly happy purchasing one every six months or so but I get texts/emails with coupon codes and then they refuse to honor them. Dealing with customer service is a nightmare and I walk away feeling frustrated and really angry. Save yourself the frustration!

I purchased my first bra from Thirdlove in September, 2020. I then purchased 5 more because I loved mine. THEN, while I was sitting simply READING the plastic "underwire" just snapped! I immediately requested a replacement. They sent a very insulting email back about how to care for bras (I'm over 60, I think I already know how). When I pushed them, they said that their product is supposed to last only ONE year. What? I have Natori bras that are 20+ years old and I STILL wear them with NO flaws. Don't bother with Thirdlove.

I was incredibly excited when I first ordered from thirdlove and was actually able to find bras in my size.
I ended up ordering two of the 24 hr tshirt bras which is their best selling bra.
I immediately noticed that the straps were not non slip at all nor are they fully adjustable either, which is a deal breaker for a petite woman. That aside, they fit well. But after only a few months, they began to show obvious wear and tear. First, the underwire broke through on one of them and then the seams started coming loose on both. Sadly, I had no choice but to order from thirdlove again in November of 2022, because I can't find any other companies that carry my size.
I found a discount code online and hesitantly bought two more of the same style.
Big mistake.
They fell apart even quicker this time. They haven't even lasted 8 mths.
The seaming has come loose on both the cups, and it's so bad on one that it's no longer wearable.
Very disappointed with this company.

I was told I'd receive a temporary credit until my return was received. I have the feeling if I did not follow up, they would have just kept my money. I contacted them after a month and they "Just put my credit through". I was told "The return was still in transit as they can take from 10 to 20 business days to arrive and a little more to be refunded, however since the return didn't have new updates on the status I have to proceed with the refund". A little more to be refunded - don't buy!

I placed an order, wanted to try two sizes in some styles. Decided to just stick with the T-shirt bra. Was going to wait until it became available in red again.

Mailed back my return and I am still waiting for a refund. A return should not take 3 weeks as I was advised when I reached out via email and text.

Now the status on their website says return cancelled! What a headache. Thanks god I used the credit card that will at this point just add a credit once they see from the return tracking number they received it 8 plus days ago.

The two issues I have are:
1.) They have not gotten either of my two orders correct! On my first order, I received a box addressed to me but filled with someone else's order! (Sorry Laura in Washington, DC - I'm sending back your order and hopefully you either get what you ordered or get a refund!)
2.) On my second order, one item was missing and I am unable to return another item that didn't fit (I feel like I'm now stuck with a $79 bra that I can't wear!)

This is absolutely silly. I will not be ordering again - it's too much trouble!

I will say, however, that customer service has been reasonably responsive and very helpful when I do get a response. But these are bra and underwear orders! I shouldn't have to spend this much time sorting things out - especially after having spent so much money. Ugh.

Finally, the quality seems a bit "meh". I haven't washed anything yet so I'm holding my breath that everything makes it through the gentle cycle more than once without damage.

Sorry to leave a bad review but...

Great experience. My bras never came and they sent out replacements. Everyone was helpful and made me feel heard.

Terrible customer service. I've tried and tried to connect to their live chat and it never connects. Sent an e-mail, received a generic response. No phone number for immediate assistance. I have fit questions and only have 3 weeks remaining to return them. I like the bras but this level of (or lace thereof) service deters me from every purchasing again. Darn, the program sounded so awesome. Buyer beware!

I wear size M in tops and used to buy 36A in other brands of bras, but the grip was still too tight. When I got my ThirdLove bra they still recommended the size 36A and was still too tight. When I let them know that they said I need size AA36 and they don't have it. So if you're a little heavier and have small breasts this company is not for you because apparently your breast are supposed to grow a size larger when you gain a little weight? Right.

As a person with a very small back and an hourglass figure, it's hard to find the right fit for bras. However, thanks to the sizing tests and guides, I was able to figure out my actual size (and it's a size I can't get in most stores). I ordered two different sizes of the same 3 bras for myself to see which ones would fit better, and I returned the 3 that didn't quite fit. They're seamless, easy to wash, and I had no trouble returning them. Customer service was helpful and supportive and I personally didn't experience any problems. I'll most likely be ordering again!

I ordered two bras and a pair of underwear from this company. After returning one bra to try another size and then opting to return that exchange, I ended up in a long email battle trying to get my money back. Not only are these garments just OKAY, it is not worth the hassle of working with this subpar customer service. I think I'm out 60$ and have items I could have purchased at any department store.

Wish I'd read the reviews of this company before I made the mistake of purchasing from them. Their return policy won't let me return unused underwear because I opened the poly bag and the bra I purchased gave me a welt on my upper abdomen…and according to their policy, I'm stuck with it

I made a purchase more than a week ago, and have yet to receive confirmation of order fulfillment or shipping status. Tried to log into the site to check on my order, and the response I get, is that my email address does not exist, although they processed my payment!
Sent an email and received a note that CS will respond within 48-72 hours. Perhaps they take weekends off? This makes me very uncomfortable, wish I had looked at all the reviews before pulling the trigger.

So in the beginning of Third Love time, their customer service was superior to others and their products were amazing, then somewhere a couple years ago, things started to go downhill fast. The bras are NOT the same anymore. You can literally buy a generic bra at a big department store that fits and feels just the same, which is not saying anything at all. The sizing is all wrong now. And the customer service? Let's just say that my 4 month old puppy can do better. I sent something back, again, to them, and though USPS tracking showed it delivered back to them on 5/12/22, they claim that doesn't mean that they have it... well I'm not sure where they learned post office 101, but that's not how it works. In the meantime, I've had to file complaints with Afterpay for them to stop charging me because it shows delivered. And TL chat person, Chloe, says that it can take 20+ days for any credits to be issued... so wait, you take my money right away, you have the product that I returned with proof of the return delivery, and I still have to continue to wait? NOOOOOOOOOOOOOOOOOOO I can understand a couple extra days, like 1-2, but 20+? In any case, not gonna happen again and I intend to spread the information loud, clear, and far to make sure people know not to buy there. On top of all that, why is a flimsy piece of fabric $70?

I ordered 2 sport bras and used their guidelines for fitting. These were sale items and it clearly stated all sales final. I received the bras and they were so small I couldn't possibly wear them. I contacted the company explaining that I did use their fitting guidelines and the guidelines were way off. All I wanted to do was exchange them for a better fitting size but they refused to work with me. I could see not wanting to exchange sale bras however the fault was with them for posting inaccurate fitting guidelines. Very disappointed with this company. Beware when using the fitting charts.

I love how these bras fit (although the band size runs big, just order down). My big problem with them is that the strap elastic fails within a year—the lycra or rubber part seems to dissolve, leaving a thin, fraying, inflexible strap. The back hook and eye closure also wore out. I have many bras far older that never failed this way.

In my opinion the bras were sized incorrectly. I tried to return the items but the web site showed an error on the returns link. I called the company and they sent a link to return the items. Same problem. I mailed the items back anyway at my expense. The company chided me because I did not have a return authorization number. They sent me a gift card rather than credit my card. I gave the gift card away because ----- well, the bras were possible sized incorrectly. Rude, inept and frustrating.

Horrible bras some where used, even worse was their customer service. I spent over 360.00! Nothing fit and the quality was sub par. Went to submit a return, the screen is locked stating that they weren't eligible for return. Used the online chat feature and was eventually sent an authorization and return label.

Once they received my return it took 25 days and a formal complaint to the BBB to get the funds released back to PayPal.

My advice is don't bother unless you live near a one of their stores. The return process is the worst I've ever seen with any business. They have great marketing which is what pulled me in. I will never purchase from them again. If you are waiting for a refund stay on them until you get it don't be stone walled or ignored use every tool in the box!