Tillyliving

I am so incredibly disappointed with this company. I placed 3 orders on 10/29/21 for over $4,000 in wooden utensils, serving trays and salt and pepper shakers (24 sets of each, to be exact) for all of my Christmas shopping. About a month later, the items started to arrive and as they did, there were broken utensils and trays and the boxes came with no packing slips indicating which items from which order they contained. There was no rhyme or reason to what was packed in each box so I had to keep track of them as they came in. I notified Customer Service, assuming that their Satisfaction Guarantee would hold, and notified them about the broken items and that there were still several items missing from my orders even though the tracking info showed all items delivered. After much back and forth (sending photos, a million questions, etc.) they sent me replacements for the broken items and assured me the missing items were on the way. The closer it got to Christmas, I started worrying that the missing items wouldn't arrive so I contacted them again and they've been radio silent. I'm missing almost $1,000 with of items and they will not respond to my emails. I'm seeking legal advice but I would highly recommend passing on purchasing from Tilly Living. I'm truly disappointed.