• Tissot

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Overview

Tissot has a rating of 4.17 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Tissot ranks 119th among Watch sites.

  • Service
    2
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
How would you rate Tissot?
Top Positive Review

“One of the best”

Joseph E.
7/27/20

Already have a couple of watches from them, but this time I ordered online with free engraving! I bought lovely watch as a gift for my husband and one for myself too because I could not help it. However, I made a mistake in my engraving, had some spelling errors, and when I realised and called them, it was a bit too late. Because it was my fault, I didn't expect anything big but I was wrong! The Customer Support helped me so much and somehow managed to get them to do another one with the right engraving!

Top Critical Review

“TISSOT needs to be SHUT DOWN”

Annn I.
3/31/23

I needed help with changing my delivery address. The order was just labelled, and I contacted customer service and was in contact with Anwar. They told me I gotta contact the Sales team. I talked with Mark from the sales team, who told me they cannot change the delivery address. SO i contact UPS where they told me that it is a LIE, and told em only the sender can change the delivery address, and showed me a url where it literally says they have delivery interception options, but only the sender can do it. So today is Friday, while i went back to talk to Mark, they were already out of the office, so i went back to talk to Anwar, not only it took me 15 minutes to confront him and tell him what I exactly wanted because he started giving me false hopes as if "Sales team is out now, but I'm writing everything down and will get this right for you" - and when i told em how can you guarantee this? Cause if i trust you and wait, since you don't work on weekends, on Monday the item is going to be delivered to a wrong address. He told me to give him a second to look into it, and disappeared for 5 minutes, after that he just closed the chat, and finished his working day. For the context; I bought $1095 worth watch for my boyfriend as it's our anniversary. Since my boyfriend lives in Armenia, I used an address of a shipping company so that tey ship it on my behalf. So while Mark told me, "we don't send to straight shipping company addresses" - he didn't do anything about it. Now my order is going to that shipping company's address - where they are going to send it to Armenia, where I'd have to pay $500 customs, which I can't afford. And since I can't afford it, the item is going to stay in customs, and if it stays there for more than 10 days, the company will just take the item and won't return it. In short, I just lost $1095 worth of watches, because TISSOT has incompetent employees, who lie straight to your face like Mark did. Shame on all of you!

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user tianas22
Joseph E.
1 review
0 helpful votes
July 27th, 2020

Already have a couple of watches from them, but this time I ordered online with free engraving! I bought lovely watch as a gift for my husband and one for myself too because I could not help it. However, I made a mistake in my engraving, had some spelling errors, and when I realised and called them, it was a bit too late. Because it was my fault, I didn't expect anything big but I was wrong! The Customer Support helped me so much and somehow managed to get them to do another one with the right engraving!

Thumbnail of user hoit3
1 review
0 helpful votes
December 22nd, 2020

Competitive prices and variety of choice, the suggestion for related products are great. Should you have used products, please add them to suggestion as well.

Thumbnail of user rossv28
William I.
1 review
0 helpful votes
June 24th, 2020

I have been using Tissot watches ever since highschool. Got my 4th Tissot watch day before because I never owned a mechanical watch so I thought I would give it a try and damn, was that a good decision. It is e asily one of the best watches I ever owned in my entire life! Very easy to use once you get adjusted to it too. Great purchase!

Thumbnail of user alexanderz63
6 reviews
1 helpful vote
November 22nd, 2021

I'm giving the 5 out of 5 because the quality is too good, look wise it is also better. I recommend to my friends also

Service
Value
Shipping
Returns
Quality
Thumbnail of user annnisss697
1 review
0 helpful votes
March 31st, 2023

I needed help with changing my delivery address. The order was just labelled, and I contacted customer service and was in contact with Anwar. They told me I gotta contact the Sales team. I talked with Mark from the sales team, who told me they cannot change the delivery address. SO i contact UPS where they told me that it is a LIE, and told em only the sender can change the delivery address, and showed me a url where it literally says they have delivery interception options, but only the sender can do it.

So today is Friday, while i went back to talk to Mark, they were already out of the office, so i went back to talk to Anwar, not only it took me 15 minutes to confront him and tell him what I exactly wanted because he started giving me false hopes as if "Sales team is out now, but I'm writing everything down and will get this right for you" - and when i told em how can you guarantee this? Cause if i trust you and wait, since you don't work on weekends, on Monday the item is going to be delivered to a wrong address. He told me to give him a second to look into it, and disappeared for 5 minutes, after that he just closed the chat, and finished his working day.

For the context; I bought $1095 worth watch for my boyfriend as it's our anniversary. Since my boyfriend lives in Armenia, I used an address of a shipping company so that tey ship it on my behalf. So while Mark told me, "we don't send to straight shipping company addresses" - he didn't do anything about it. Now my order is going to that shipping company's address - where they are going to send it to Armenia, where I'd have to pay $500 customs, which I can't afford. And since I can't afford it, the item is going to stay in customs, and if it stays there for more than 10 days, the company will just take the item and won't return it. In short, I just lost $1095 worth of watches, because TISSOT has incompetent employees, who lie straight to your face like Mark did.

Shame on all of you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user clanbandusa
1 review
0 helpful votes
August 3rd, 2023

Sure, I wanted a higher end chronometer; but my budget wouldn't allow. I had traded in a very nice quartz for the Powermatic 80. I couldn't be happier. It's an excellent watch, well-made and dependable. It's clearly a best buy in virtually any category.

Value
Quality

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