• TNT Soccer Shop

Overview

TNT Soccer Shop has a rating of 3.41 stars from 23 reviews, indicating that most customers are generally satisfied with their purchases. TNT Soccer Shop ranks 16th among Soccer sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    4
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called the customer service line but no answer, and can't even leave a message because the VM box is full.
How would you rate TNT Soccer Shop?
Top Positive Review

“Great customization”

Mili C.
1/27/20

I've purchased off this site before and yes it took a while to come but quality of product was very good. The prices are good, I also like to customize my jerseys something they do very well in this store.

Top Critical Review

“The abyss of TNT Soccer (SCAM)”

Marco M.
6/1/20

Made an online order and was told product would ship within 12 to 15 days. There's been no response to three emails requesting an update to the order, the phone line has been ringing busy every time I tried for the last month. Feels like Tnt soccer is a total scam. I wish I would have researched them before I placed the order as this seems common. Not sure how they can stay in business legally.

Reviews (23)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user marcom170
1 review
3 helpful votes
June 1st, 2020

Made an online order and was told product would ship within 12 to 15 days. There's been no response to three emails requesting an update to the order, the phone line has been ringing busy every time I tried for the last month. Feels like Tnt soccer is a total scam. I wish I would have researched them before I placed the order as this seems common. Not sure how they can stay in business legally.

Thumbnail of user sableb2
1 review
0 helpful votes
December 1st, 2020

I've tried making an order with every card I own and nothing will go through. So I called customer support on multiple occassions and? The number isn't up anymore. I tried emailing them and there is no response. I don't know what is going on with the company but I just want to buy my boyfriend a custom jersey. Please get your ish together TNT!

Thumbnail of user johns2598
1 review
4 helpful votes
January 24th, 2018

First of all, I'm gonna make things clear about this site. IT IS NOT FAKE. Next, if you want to return the order, it has to be 48 hours before the order was made, and it has to be during store hours. Third, It takes 17-23 buss. Days for it to be processed and shipped if you are in the U.S. And, the jerseys are not defective, either the shipper did not take good care of it while it was being shipped, or the jersey was not taken care of properly. I got a soccer shirt from TNT Soccer Shop, it was a custom FCBarcelona jersey. It was processing for over twenty days, but I was patient. Now the jersey is on its way and I can't wait to get my jersey.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertoc238
1 review
1 helpful vote
May 26th, 2020

I ordered 4 masks from TNT soccer shop on May 6th and have reached out twice since then for a status and never received a response from their customer service. On their website they have a search your order tab but it doesn't work... It seems I lost my money while never receiving the masks... Very POOR CUSTOMER SERVICE!

Thumbnail of user annabellas2
1 review
0 helpful votes
January 13th, 2020

Not impressed at all with their customer service - sent them an email about cancellation of payment and they never responded; and their phone number does not work.
I was able to receive the set I bought but it took way longer than advertised

Thumbnail of user michellea445
1 review
3 helpful votes
March 4th, 2020

It's been 3 months and still no Jersey... CUstomer service doesn't even answer emails. I want my Jersey or a full refund.

Thumbnail of user milic
1 review
0 helpful votes
January 27th, 2020

I've purchased off this site before and yes it took a while to come but quality of product was very good. The prices are good, I also like to customize my jerseys something they do very well in this store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user camilam24
1 review
1 helpful vote
February 27th, 2020

The most pathetic scam website I have ever come across. First of all, WHY ARE YOU LOCATED IN THE MIDDLE OF A PARKING LOT IN MIAMI? You guys are the fakest, most ridiculous, scammers I have ever come across. I ordered 1 Jersey and its been 12 weeks already and still NOTHING. I've emailed you over 10 times and still NOTHING. Thanks alot for your unprofessional service! Already working on taking down your website for good, ADIOS :)

Thumbnail of user massimom16
1 review
0 helpful votes
October 5th, 2020

Ho effettuato il pagamento in data 13/5/2020 e ho avuto conferma da parte loro dell'ordine. A oggi non ho ricevuto niente e nonostante le mie mail non ho ricevuto nessuna risposta. Il mio consiglio è di stare alla larga, da parte mia ho messo al corrente la Polizia. Sto valutando la possibilità di sporgere denuncia.

Tip for consumers:
Non comprate da TNT SOCCER SHOP.

Thumbnail of user stuc10
1 review
2 helpful votes
April 28th, 2020

Masks never came and I never got my money back. Tried calling and no answer. Got charged 80 dollars for shipping.

Thumbnail of user kendallm50
1 review
0 helpful votes
March 11th, 2020

Arrived later than expected but can't complain about quality. The jerseys came out great. Added some patches for the champions and Im pretty happy with all 3 that I got.

Thumbnail of user lukea53
1 review
1 helpful vote
December 1st, 2019

I ordered a 2017/2018 season Corinthians football shirt which looks and was after a month of waiting sent a 2019 season shirt (see photos). I have emailed them to request that right shirt be sent, and I am still waiting for a response one month later.

I live in the UK and TNT is a USA registered company. Note that I had to pay import tax on a item that is not the item I purchased.

Thumbnail of user salc29
1 review
1 helpful vote
April 20th, 2018

I ordered 3 shirts for my sons birthday on March 27, I only received acknowledgement of my order on April 19 after filing a complaint with the BBB. I have sent them several e mails not once did they acknowledge me! They took my money as soon as the order was placed, but wont respond or give me ship dates. Save your money use Amazon at least you can fall back on them! TNT should be shut down in the US my opinion!

Thumbnail of user geraldy7
1 review
0 helpful votes
September 20th, 2018

I purchased Three (3)FC Barcelona custom shirts from TNT and I just ordered six (6) more. At first I was upset about the wait time, but I have come to understand that its a small company overseas. I was patient and received my shirts. Flawless, gorgeous and as advertised. Very high quality hence my return purchase.

Thumbnail of user carlosc139
1 review
3 helpful votes
January 31st, 2018

Stay away is an understatement. This is not a legit business. No items delivered, no money refunded, no response and no communication. They are ripping people off. Read the reviews. Give your money to charity before placing an order with them. Dont know how a fake business can steal peoples money and still exist. They need to go to jail for embezzlement. I still have not received my order or my money refunded since December 2017. Ive requeated a refund over 20 times to just be ignored. Dont be another victim... absolutely stay away from tnt soccer!

Thumbnail of user ahmedy7
1 review
5 helpful votes
January 26th, 2018

I placed an order online over 6 weeks ago, the initial email said to wait for 15 days for fulfillment. I did wait for 4 weeks, the status still says unfulfilled. I contacted them and I received an automated email. I called the customer service line but no answer, and can't even leave a message because the VM box is full.
I've never seen a real company with such a bad customer service. I'm really starting to believe that this is a FAKE company. I gave up on my order and not sure if I will ever be able to get my money back. I'm writing this so people don't make the same mistake. STAY AWAY FROM THIS COMPANY.

Thumbnail of user christyt11
1 review
4 helpful votes
August 13th, 2017

This company has poor customer service. We ordered three soccer jerseys from them and one was a defective jersey. We tried to contact them multiple times before getting a response. They refuse to take care of the problem because they state we "clearly washed it wrong". Funny thing is we NEVER WASHED it, but they refuse to believe that. BAD BAD BAD customer service!

Thumbnail of user ashleyh240
1 review
1 helpful vote
June 13th, 2018

I purchased a pair of $150 cleats for my son in March and still have not received them. I have not received a response to my emails either. My credit card was charged and reported. This website is an absolute scam.

Tip for consumers:
Do NOT use this website. Complete Scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandras423
1 review
1 helpful vote
June 7th, 2018

There's no one you can call and no one responds to emails. I placed an order in January and the full order has not arrived and no refund has been issued. SCAM!

Thumbnail of user joea198
1 review
4 helpful votes
January 24th, 2018

1x Toluca 16/17 Home Jersey Personalized - XL for $55.00 each

It has been 78 day i place an order i got my record on file this FAKE YES FAKE website stole my money they won't answer nowhere to be found, i had try to contact then several time to get my refund last email i receive was 34 days ago the my order was goin to take to 15-20 day it has Been 78 Days already and nothing there no such of store.

Subtotal: $55.00 USD
FL State Tax: $3.30 USD
Miami-Dade County Tax: $0.55 USD
Shipping: $0.00 USD
Total: $58.85 USD

Thumbnail of user marcellc
2 reviews
3 helpful votes
September 27th, 2017

This company is pathetic, haven't received my order and it has been a month. Cannot contact via phone. Received email that is processing and a month later, still processing. FRAUD, FRAUD, FRAUD!

Thumbnail of user amberw90
1 review
2 helpful votes
January 2nd, 2018

I placed two separate orders with TNT Soccer. I tried multiple times to cancel them both. Tried via email several times. Via their online form, and via telephone. Never did receive a response, and I got the orders that I did not want. DO NOT USE THIS COMPANY.

Thumbnail of user brunog59
1 review
0 helpful votes
July 1st, 2022

Idk how to make this sound like a genuine review, but i'll try my best

Order from them around 6 years ago, and was left slightly unsatisfied with the delivery time, and slightly satisfied with the shirt's quality, but i understand that's what i get for so cheap

I ordered 2 shirts from them less than a month ago. I got the items earlier than expected (4 weeks in) and i could not be more satisfied with the items' quality. It's insane how better they got. You can still tell they're not authentic, but the quality is really good for TWENTY DOLLARS. Let that sink in. $20. You don't just get a football shirt for 20 dollars, you also get it customized. Websites usually charge like 10 more dollars just to customize your shirt.

I'll post this review in as many places as i can, because the reviews i had seen here and in other websites were so misleading, with an exception of one or two reviews who were honest about the delivery time, and the shirts quality.

Tip for consumers:
be patient

Products used:
Shirts

Service
Value
Shipping
Quality

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From the business

TNT Soccer Shop, located in Miami Florida. Our goal is to satisfy the need of all the soccer fans around the world to support their favorite teams.

Company Representative

Thumbnail of user tinat69
Tina T.

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