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Claim Your BusinessI love this company. They sell quality items and their customer service reps are fantastic. Never a hassle if you call and need to ask a question. Items arrived in a timely fashion, and I would def buy from them again!
I've used Tommie Copper knee braces for years and loved them - still do - but ordering directly from the company is a rip-off. My last order was placed with expedited shipping, for which I paid $14.95 extra. It took over two weeks to get my order. I phoned customer service and spoke with a rude woman who argued with me about the expedited shipping until she saw that I had indeed paid for it. No apology, she just said she would credit the shipping cost. I still have not received the credit. This is the second time this has happened! This makes me sad as I do love their knee braces.
I love this company. They sell quality items and their customer service reps are fantastic. Never a hassle if you call and need to ask a question. Items arrived in a timely fashion, and I would def buy from them again!
I recently ordered a few knee braces for my teenage son. I looked at their size guide and measured accordingly. When I received the braces, he tried one on and wore it for a day. It was too loose, so I called the company to ask if I could return just the one brace that I didn't open and use. They told me to not only return the unopened one, but that I had 60 days to return the one that was already used! I was shocked. I was only looking to return the unopened one. The guy told me that my son could wear the brace for 59 days and I would still be able to return it for a refund (60 days money back guarantee). I thanked him and said that he only wore it for one day and discovered it was too loose. I immediately packed them up to send back, and the rep helped me figure out which size would work better, and I ordered 2 more. Excellent customer service and free shipping if you don't need it ASAP. I think it took about 5 days to receive the first 2 braces, and that was fine with me. I would happily deal with this company again! Keep up your excellent customer service!
I've used Tommie Copper knee braces for years and loved them - still do - but ordering directly from the company is a rip-off. My last order was placed with expedited shipping, for which I paid $14.95 extra. It took over two weeks to get my order. I phoned customer service and spoke with a rude woman who argued with me about the expedited shipping until she saw that I had indeed paid for it. No apology, she just said she would credit the shipping cost. I still have not received the credit. This is the second time this has happened! This makes me sad as I do love their knee braces.
PURE GIMMICKY STUFF... IT SIMPLY DOES NOT WORK... I AM SO SORRY I SPENT MONEY ON THIS... SAVING AND HELPING OTHERS
Tip for consumers:
WASTE OF MONEY
Products used:
T-SHIRT
I placed an order and payed for over night shipping, there was nothing stating the order had to be placed by a certain time to receive the order the next day and when I paid the $24.50 for over night shipping it never kicked me out because I was ordering too late, next day don't receive any shipping info, so I call and I'm told that over night to them is one day and that one day can be whenever they want, I tell the horrible customer service guy they can't do that and I need money refunded and he argues with me, after being treated like crap by the horrible customer service man, I ask for the manager, finally get told I'll get a refund and get charged for 2 day shipping, we'll see if that happens. Tommie Cooper cares NOTHING about customer satisfaction and tries to steal money!
Tommie Copper compression and active wear supports muscles for improved performance, recovery and relief. Shop our men's and women's collections today!
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