Topman

The service is terrible. They do not have a toll free number for customer service for the United States. So if you have a complaint or question, you must pay for a long distance call or email. They do not respond to emails in a timely fashion. I ordered a suit from them recently. I noticed after a week that it hadn't even shipped. I emailed them to complain and they responded saying it would ship soon. The next day I got an email saying that they have shipped only half the suit and will not be shipping the rest of it because it is out of stock. So now I have half a suit on its way to my home that I will have to return. Total waste of time and money.

Out of all my experience shopping retail, I have NEVER experienced such negligence, incompetence and INSANELY POOR customer service. This company is an absolute JOKE.

The clothes are stylish but the quality is awful. I ordered a pair of Tan Tassel Loafers and they without exaggeration ripped the first time wearing them, 30 seconds later on the elevator leaving my apartment.

*** Absolutely HORRIBLE customer service. I can not stress how bad they are for future consumers. I have ordered from here several times, as I thought they deserved a chance to redeem themselves, but nope - same HORRIBLE experience every single time. The 1 star review before mind said it best "If you like writing dozens of emails and waiting hours on the phone to get ahold of them and your online orders, this is the place to bring your business.":

DO NOT SHOP HERE, ITS SIMPLY NOT WORTH IT!

First time purchase through topshop.com. They had terrible reviews on other sites but decided to give it a go as my brother had purchased from their shop in the US and I love the tshirts on the store. It Takes over 2 weeks to arrive but it was coming from the UK, otherwise, i'm extremely happy and will be back!

They've declined considerably!

So I got an email from them with a birthday discount, but it was on the wrong date. As a former IT guy, I knew that could definitely be a problem with other customers, so I emailed to point it out to them. I got an email back apologizing and saying that I'd get a 10% discount for my troubles. Then I tried to login to make a purchase the next day and couldn't login. When I emailed about that, it took well over 36 hours to get a response and the person asked what email address it was registered under; I replied, but still didn't get a response. Losing patience, I finally called them. After getting put on hold for some time, the customer service rep told me that my address had been deactivated from their system for over 6 months and that I'd need to use a *DIFFERENT* address (despite the fact that they had no problem sending promotional emails and even said they'd put a 10% discount on a future order on that email address). The guy said he'd give me another 10% discount on top of the other 10% and the 20% for my birthday for my troubles. When I asked how they'd know the new account is me (given the fact that I'd have to create a new email account), the guy hung up on me!

So then I emailed them about it and got a promise of another 10% saying they're sorry, but they shut down accounts for privacy and security purposes and they can't do anything to let me use my email again!

I might add that the English of their customer service reps is very poor; it makes me suspect that they're in some place outside of Europe or the US.

Oh, but the response was immediate when I pointed out that they promised 10 percent in addition to 10 percent in addition to their 20 percent birthday discount! They now claim that it's only 10 percent in addition to claiming that the birthday discount is only 15 percent and not the 20 percent noted in the email!

Purchased a pair of suede shoes from this company that began disintegrating within two weeks of light office wear. Worst of all is that the company refused to take any accountability and would not do anything about this. Stay far away if you're concerned about the quality of the product.

Chose to pick my purchase up from the store and it was ready waiting for me the day after i ordered it, brilliant service!

The fit and quality seems to be much better than H&M, and it's a little more wearable in Seattle than Zara. I've ordered sweaters, jackets and pants. The only downside I've noted is an inability to return to the Seattle Nordstroms a purchase from the Topman store in Chicago. I understand the issue, but wish it could be addressed somehow.