TracFone

After years of being a tracfone customer yesterday I suddenly could not make or receive calls. Their outsourced tech help is useless and after 2 hours chatting with them on my computer they said they could not fix it, too bad. Metro has an actual office in my little town and today I went in ported to a new phone and got a great deal on a new Samsung a 15 great phone value of service and fantastic "American" young lady for tech help any time I need it. I think Verizon wanted me off my $15 a month plan and thats how thy did it. They suck
GO T MOBILE

I recently bought an iPhone from tracfone. Found out after this purchase that customer service does not know anything about activating this phone. They suggested I go to an Apple store for assistance. Very unprofessional. If I could have I would have given a zero.

I should have learned the first time I returned a phone to Tracfone. The company keeps it without refund or replacement. They make outright lies because they have no semblance. They don't know how to handle situations. I can't even get through anymore because they automatically hang up on me. I thought when Verizon bought out Tracfone it would get better. It did not. I guess BBB is the only step left. So be it!

Every 2 weeks I had to call for the same issue, they changed my phone number 3times, I purchased a card and still no help they say we will call you back I'm still waiting, they all sound like scammers asking me for the last four of my social, no one has ever asked for that before out of the 65 times I've called, Extra poor service. And yes my name is Jackie.

$#*!in Stupid as hell, ordered a sim card and paid for a payment plan and I received the sim card but not the service plan card, chatted with support and they said I didn't order a phone plan, I've got the email receipt and transaction on my card showing I paid for the phone plan. Tehn I called the service number and they said the same $#*!in thing. Aint using tracfone again, worst $#*!in thing that ever existed.

When I bought a new phone from them I tried to activate it and they were incapable of doing so. They were not even capable of giving me the info I needed to port over my number. I say I can't make calls or text and they tell me to call corporate. I had to borrow a phone from my neighbor and after wasting more time they did not help activate it. I had to go to Xfinity where they gave me a new number because Tracfone would not give me the pin necessary to port my old number. They asked me to provide 4 numbers I had called most recently and after I gave it they said I failed verification though I gave numbers I really called. Now I have to give up the number I have had for years and change it everywhere because of their total incompetence.

Never buy from them. My nephew lost his phone and they won't change his plan to the new phone because we can't receive a code. Told me I need a new number and pay for more service. Unprofessional and not worth the money.

Tracfone will unlock your phone after 3 continuous months of service however, they will turn your service off when you have minutes/texts/ data and current service cards. This has happened twice.I purchased a one year service card and my account and service was deactivated after 6 months. They also made me change my number when I moved to another state. My data was always sketchy and didn't work 90% of the time when I had data available. This was my back up emergency phone I rarely used. Customer service are very rude and not helpful. Skip Tracfone.

I bought four phones for my kids, but was having issues activating them so I called customer service and they were unable to verify my account. They said I set up a pin number, but I never did because we have never used these phones. After going back-and-forth for several minutes and getting nowhere with the customer service rep, I asked to be transferred to a supervisor. The rep told me there was no supervisor on the floor. When I questioned him on that, he told me that there was a supervisor but he wouldn't transfer me. He said that all customer service reps are trained to not escalate things to supervisors, and that he would not transfer me and would not help me out. So now I have four iPhones, that are completely worthless, and I cannot even unlock them to take them to another carrier. I absolutely abhor people and companies like this.

I lost all my accumulated minutes texts and use by date when I changed phones and number. Use caution when dealing with this company.

I bought a trac phone but couldn't activate it. After two wasted hours, they said it was the sim card and they would send me another in 3 to 5 business days.

THIS IS A GOOD ONE- They work off of an ISLAND somewhere way way out in the Ocean.! You have no LEgal recourse to receive any refunds, exchanges, or legal prosecution of any kind.

CONTACT your Local STATES ATTORNEY GENERALs Office, (Every state has a WEB site) File a Consumer Complaint with them, that will be your only hope... If you don't complain - They will keep it up if they can get away with it! PROMO CODES is part of their SCAM!

Trust me, these people know how to rob your WALLET!

I recently called to have my phone shut off because it was stolen and they refused to shut it off. They kept saying because I couldn't confirm the text that they sent… well obviously if my phone was stolen, I can't confirm a text! But I can confirm the payment method. I can also confirm the email address where the billing went through. By the way I can also confirm my name as the buyer of the phone! If one cent comes out of my account for a top off I will be dyeing this company! You are thieves and aiding in a theft. I will never purchase another thing from Trashfone!

Here's is what TRACFONE did to me:
I went into an ER Friday morning until Sunday, a bit over 48 hours.
During that time my cel battery went dead for about the last 24 hours.
TRACFONE killed my paid up service without notice during that time.
Their excuse is I was talking to a tower in NJ but now live in Nevada,
For over a year now but suddenly I need a new number while in an ER.
WITHOUT ANY KIND OF NOTICE OR EXPLANATION.
WHAT THE HELL TRACFONE?

Had SafeLink... Didn't recertify and bought track phone plan for a month. 1 week goes by and they disconnected my service and refuses to refund

I have called and chatted with their customer service at least 9 times, for a total of 4 hours, and was belched at, sung to, promised by each person that they would assist me to get phone service or that an expert would call me back to no avail. I also asked for a refund for my airtime within a week and they all avoided and put me through repeated efforts to dismantle the phone, rebuild the towers, alter numerous settings and still no resolution. Hello Better Business Bureau and credit card company chargebacks!

I have a goofy TracFone that renews every 365 days,...never a carry-over problem.
Have "Ported" the same Fone number to newer smart devices without issues.
Their App & website are a hit or miss crapshoot at best & their internal Code of Conduct publication is a refreshing read.

Terrible customer service. Ordered new phone online that burnt-out first time charged. Spoke to 5 Different agents (kept getting disconnected). When they sent cerification code no code was there and NO returns without a code (imagine that). I am stuck with a dead phone! Discontinued their services. At least I hope my service is discontinued. Don't trust them.

I have been with trac for 20 years. My husband phone took a $#*! on November 1 2023 was told to send it back and they would replace it. So I did they received the phone one 11/05. I have calling every day and no one still has a tracking number for my phone. Been told no ticket numbers and I gave them 2 different numbers. Been told they done have any phones in the warehouse. Been hung up on 4 times. I feel like this is they are just staling,
Save you money and mind tracphone sold to Verizon now the don't give a $#*!. Very unhappy customer.

We purchased more minutes for an existing phone and found we no longer could call or text. Random text and 800 numbers come through. Five calls to Tracphone with same answer "move to an area of service". Is that the moon?

Tracfone used to be simple but acourse we live in a world where complicated is smart. Smart is simplifying. Making things more difficult then have to be is just plain DUMB

Donot buy anything from this company bought a sim and recharge card was told I needed to buy smart card buy someone who barely speaks English.after being hung up on twice by two other agents with English as their second language one of them added my card to another account and the last one told me there is nothing I can do. Is this what phone service in America has come to. Zero stars this company is a thief and a joke if u want to lose ur money with no explanation then you can support them!

They get your money then customer service is useless. I had to buy a new phone because they failed. I spent five days trying to get them to unlock my phone. USELESS COMPANY