TravelHouseUK

Jamal of Travel House UK Is My Hero Because he made it possible for a disabled like me to travel alone without my carer I have been assisted well from the time i checked in til on board, I received an Excellent Service! Thank you so much i will never forget it was a very memorable journey, I will recommend Jamal of Travel House Uk he is very supportive caring and concern

Jenny is the best consultant I have ever met! She is soft spoken and with the tone of her of her voice which is welcoming,respectful she made me feel like a queen.There were many agents who were trying to lure me to use them but because of the treatment I found from Jenny I choose Travel houseThank you so much Jennykeep shinning and touch peoples lives with your heart!

Got served with customer service provider George Burns. Has was fantastic keeping updated and his efficiency got me more trust in him. Thanks for the quality service

Marcus has good listening skills,
His a good mentor,
He ensures customers needs are met.
I'm glad he served me, on the day I bought my tickets from travel house UK.
I've always recommended travel house UK to friends and family.

Bill Cooper is a Bully and takes advantage women and very disrespectful. Worst service ever, i will not recommend anyone to this company.

My husband and I would like to say thank you, again to amazing Marcus for his excellent customer relationship. We were not able to travel as initially booked and Marcus helped us reschedule our travel with no much hassle. We are happy and will continue to use Travelhouse services because of staff members like Marcus
Thank you
Sharon and Charles

What a an amazing service we received from Marcus. He is always very friendly and professional, he helped us through our parents flight booking process to UK, Even when flights from Southern Africa were grounded due to Omicron he advised us on what to do. I will surely recommend this agent to others.

Marcus was able to secure my daughter's ticket on the same flight as her sister who had booked way before, despite late request. We're so grateful to Travel house for the good public relations from their staff like Marcus

BE CAUTIOUS. I booked with this agent because it appeared to offer the cheapest flights via Google Travel. Immediately after booking, I became concerned about the seat selection and requested cancellation even before receiving the ticket number. They assured me that I could select seats on the airline website right after receiving the ticket. However, I later discovered that my fare plan doesn't allow seat selection until check-in. This is a significant problem, especially since I'm traveling with a small toddler, and sitting apart is not ideal.

To add to the frustration, the amount I paid aligns with the upper-level class, and the discrepancy in fare plans, along with the additional +100 charge from the airline website.
Despite multiple calls expressing my concerns, they insist it's non-refundable. When I mentioned exploring the next steps, they promised to call me back but have yet to respond.

This company not only doesn't offer cheaper prices, but also operates by using deceptive methods to extract more money from customers and refusing refunds. BE CAUTIOUS!

Excellent customer care I had from Marcus. He is a dedicated man and can take his time to go through all flights deals available. I am a happy customer I got the right flight and dates I wanted. A recommended my friends to use Travel house.

Very good customer service and Mr Jamal woods was very helpful.
Highly recommended
Lester Rodrigues

MARCUS is one of my favourite and best Agent for the past many Trips l have booked flights. He is always very friendly and professional on all conversations.
That makes Travel House the beest travel agent ever. ​So far l have never been disappointed at all..

A big thank you to JAMAL WOODS for assisting me with my Holiday Flights back to Philippines. He was very helpful and patience. He has got a good customer care attitude.
Thank you again, he is a good asset to the team!

Im happy with the service very professional.the staff especially jamal they were very helpful and informative

Very bad costumer service by "GORDON"
I called for help and he is telling me again and again to just book the ticket and don't waste his time 'hey' excuse mee i need to look for a good price ticket and book and i didn't had enough money at that time to give the whole amount of tickets price
Very rude
Need to get him off from the costumer services BULLY

Diana Carey found us a great deal. Very excellent, patient,honesty and humble. Good service. Keep it up girl.

I booked a flight with Leon Smith, and the customer service was excellent! He was very helpful & patient and able to book a flight suitable for me.

Had a brilliant experience when booking my flight through travel house uk my advisor was Leon Smith and he was excellent, with excellent customer service skills I will be booking with Leon Smith again

Very polite and good customer service. He is Very professional. When I called he respo straight away.

This man is using my personal life, brainwashed my family. This Travel Agency should not be use if you want peaceful life

Travel agent failed to adequately inform me of changes to my return flight to the UK. As a result, I missed my original flight (only found out on arrival at the airport) and ended up stranded in Accra with little to no help from the agent upon making them aware.

In terms of feedback, please in future inform people of flight changes via email and not only whatsapp, especially when a preferred contact method has not been stated by the client. I was in Africa and so not using my UK phone number! Therefore huge assumption on the part of the agency to expect me to be contactable from my UK number. Had the travel agent taken the proper steps to inform me via official means (via email or by more than once contact method) this mess would not have happened!

Currently in the process of trying to get my money back for the return flights I had to purchase due to their negligence! I have called everyday since my return to the UK and still yet to hear from anyone despite it being almost a week since the incident! I have also sent customer service an email at the recommended email address and NOTHING!

I have never been treated with such contempt. This company is bad. My mother is disabled bought a flight ticket just before Corona through this Company big bid mistake. They are not only rude but refuse to refund money that we desperately need as a family. I am considering going public on radio to shame them and hope this will have an adverse effect to their business. For 4 months now I have Benn given excuse after excuse as to why I have not received my refund. Terrible company wish I had not bothered. Teriible customer service. Had my mum in tears she's disabled. On top of not being able to go on holiday now this company won't refund the ticket. Should this be really hapenning.

I have had no regrets since I started using Travelhouse for all my trips. Marcus has been of great help since. It's an excellent travel agency. I have recomended the travel agency to my friends and family