• Tree Hut Design

Tree Hut Design

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Overview

Tree Hut Design has a rating of 3.47 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. Tree Hut Design ranks 24th among Watch sites.

  • Service
    42
  • Value
    44
  • Shipping
    44
  • Returns
    27
  • Quality
    43
Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
43
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Overall displeased with the quality and customer service.
How would you rate Tree Hut Design?
Top Positive Review

“Beyond Quality Products”

Paul B.
8/14/23

Five years ago, I received a Treehut watch as a wedding gift from my wife. I receive compliments every time I wear it. I Fast forward to our five year anniversary, there was no doubt I wanted to gift my wife her own Treehut watch, which she adores as much as I love wearing mine. It's not just a quality piece of jewelry or a meaningful gift, it's a commitment by a company that not only cares about customer satisfaction but also cares about the environment the materials for these products are made, and betterment of the environment. Can't stress enough how impressed we are. Thank you!

Top Critical Review

“No warranty repair service”

John S.
1/1/24

I don't even thin a real person answers their warranty emails. Tried for 4 months to get a repair done.

Reviews (66)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16)
Thumbnail of user icerodri23
1 review
0 helpful votes
January 13th, 2023

The watch is beautiful! I got it custom engraved, which was an extra added touch to make this more special. The quality is great and their customer service team exceeded my expectations, when I contacted them for help. I will buy from here again!

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Value
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Thumbnail of user prbell73
2 reviews
0 helpful votes
August 14th, 2023
Verified purchase

Five years ago, I received a Treehut watch as a wedding gift from my wife. I receive compliments every time I wear it. I Fast forward to our five year anniversary, there was no doubt I wanted to gift my wife her own Treehut watch, which she adores as much as I love wearing mine. It's not just a quality piece of jewelry or a meaningful gift, it's a commitment by a company that not only cares about customer satisfaction but also cares about the environment the materials for these products are made, and betterment of the environment. Can't stress enough how impressed we are. Thank you!

Products used:
Watch

Service
Value
Shipping
Quality
Thumbnail of user rsutherlandz88
1 review
1 helpful vote
January 13th, 2023

Show it off every chance I get, shipping is fast with hassle free delivery, customer service is wonderful! THANKS.

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Value
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Thumbnail of user sarahs3066
1 review
0 helpful votes
March 1st, 2022

I must say I was truly impressed the quality of service and the craftsmanship of this time piece absolutely beautiful made in America delivered on time packaged view packaged beautifully and definitely a unique gift for the person who has everything or for the person who is starting a collection absolutely absolutely love them my husband was super pleased I will be for sure purchasing more for him thank you again... Proud
to say Made in the USA

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Value
Shipping
Quality
Thumbnail of user govalucom
4 reviews
3 helpful votes
July 13th, 2023

I can't believe the price and quality of the Rolex GMT-Master II replica I got from GWSRolex.com for just $200! The craftsmanship is outstanding, and it arrived within 13 days. I'm thrilled!

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Thumbnail of user ac1156
1 review
0 helpful votes
October 17th, 2023

Many beautiful pieces, often sales,
Appreciation for the designers.
Lovely gift boxes, fast shipping!

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Value
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Thumbnail of user sarahs3027
1 review
0 helpful votes
February 12th, 2022

Absolutely thrilled with the craftmanship. Delivered on time as promised. MADE IN THE USA. Praise the lord My husband is very happy. Definitely going to build a collection for him!

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Value
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Thumbnail of user kw601
1 review
0 helpful votes
January 16th, 2023
Verified purchase

I was looking for a casual watch for my husband and was attracted to Tree Hut due to their sustainability. In all honesty, I had three watches I was going back and forth with. I chose this one as it is different than anything he has ever worn. This watch looks exactly like the picture- it is gorgeous and so unique. My husband loves the look and that it is lightweight (his other watches are heavy). One call out...the watch band (leather) seems small, be sure to measure. The ordering was so easy and delivery was very quick. I would most definitely recommend.

Products used:
Watch

Value
Shipping
Quality
Thumbnail of user brieswans
1 review
0 helpful votes
January 13th, 2023

Exactly as pictured. Beautiful watch. My on our complaint is that the engraving on the back is tiny and hard to read. But other than that, it's a stunning watch! It's very lightweight too, which my fiancé appreciated. Would recommend.

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Thumbnail of user azariahs5
1 review
0 helpful votes
June 29th, 2022

I had been searching for a watch just like this for months. 1- A wooden watch for men. 2- A wooden watch for men that has rose gold/copper features. 3- A wooden watch for men that has rose gold/copper features, exudes elegance without looking clunky (like most men's watches tend to be, unfortunately). In conclusion, this is a sexy watch that I'm very proud to wear. *If Treehut ever decides to design watches with dark wood and rose gold features, I'll be first in line!

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Thumbnail of user alexandrar235
1 review
0 helpful votes
January 13th, 2023

Gave this watch to my husband and he loved it. Wears it everyday and shows it off. Delivery is quick and was packaged nicely. Highly recommended watch store!

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Thumbnail of user stephaniec2036
1 review
0 helpful votes
April 30th, 2022

The watch arrived more quickly than expected and is perfect. My husband loves the brilliant blue face and the very lightweight feel. So very pleased with every aspect of this purchase.

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Thumbnail of user maryt2236
1 review
0 helpful votes
September 12th, 2022

I've ordered several watches from Treehut and I continue to be amazed. Beautiful craftsmanship, exactly as pictured. They make amazing personalized gifts at very affordable prices. They've always been packaged and delivered with care and arrived sooner than expected. The beautiful gift box it comes is an added bonus.

Tip for consumers:
They have great sales throughout the year

Products used:
Watches

Service
Value
Shipping
Quality
Thumbnail of user dano634
1 review
0 helpful votes
September 9th, 2023

I have been completely satisfied with the 3 watches I purchased over last 5 years and for the great customer service that kept me updated from time I placed my order to with in minutes of telling me when it had had been delivered.

Tip for consumers:
Great company 3 rd watch purchased different styles for different occasions.
Quality was very good customer service was EXCELLENT.

Products used:
Watches

Value
Shipping
Quality
Thumbnail of user johns14898
1 review
0 helpful votes
January 1st, 2024

I don't even thin a real person answers their warranty emails. Tried for 4 months to get a repair done.

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user katrinap162
1 review
0 helpful votes
January 23rd, 2023

This watch looks so nice! It is made very well and I have gotten a lot of compliments on it. Delivery is very fast too! I would highly recommend

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Value
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Thumbnail of user jerrih35
2 reviews
0 helpful votes
April 27th, 2022

Love this watch well made and unique. The marble is shiny and great for a dress or a pair of jeans. Warm color of brown

Thumbnail of user sofiat85
1 review
1 helpful vote
January 4th, 2023
Verified purchase

Poor quality product. It arrived damaged, which makes me think it will not hold up to everyday wear as advertised. Shipping is unreliable as my first item was lost in the mail then delivered damaged. The company made me jump through hoops (send 4+ photos as opposed to the two I sent) then agreed to send a replacement, which has yet to arrive. I don't trust this company at all.

Tip for consumers:
Order way in advance as their shipping is unreliable

Products used:
A damaged Olive Zebrawood watch

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Value
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Thumbnail of user blaineg51
1 review
0 helpful votes
March 30th, 2022

My overall experience was really great. Got my watch on time. It looks absolutely amazing! Great conversation starter. Excellent craftmanship.

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Thumbnail of user janer541
1 review
0 helpful votes
March 3rd, 2022

My watch arrived securely packaged and in a timely manner. It was exactly as advertised on the web site. The watch is much lighter in weight than I thought it would be as it is made from wood and granite. It makes a statement. It is a beautiful watch!

Products used:
Watch

Value
Shipping
Quality
Thumbnail of user brendar1462
2 reviews
0 helpful votes
July 18th, 2022

My son was very pleased with his watch! He was very surprised! We both love the products and we will be back to get more!

Products used:
Watch

Thumbnail of user chuckp165
1 review
1 helpful vote
March 10th, 2023
Verified purchase

My bought 2 watches for me on special occasions. Watches are beautiful but wood bands on voth watches broke just over one year don't you know it just out of warranty. Reached out to treehut for replacement parts for bands but was told they don't sale replacement parts but claimed that I could return watches for repair at 50.00 each. Rather high for a 20 minute job. I will not buy from this company again.

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Thumbnail of user coreyb303
1 review
2 helpful votes
June 19th, 2022
Verified purchase

I have 3 watches and all have exceeded expectations! Pictures don't do them justice! Great fit and feel good on my wrist.

Thumbnail of user bobbie.paden07
1 review
1 helpful vote
November 8th, 2023

I have been trying to get ahold of them regarding an order and the phone number rings once and then goes to voicemail to which I have left multiple voicemails with no return call. This company is a joke. They always have my money but won't help me with my order.

Thumbnail of user camilleb121
1 review
2 helpful votes
June 9th, 2021

Ordered a custom engraved box with the order, the box is nice but the engraving is squeezed in under the tree hut logo that is large, front and center. Disappointed with that. Watch face slightly cloudy looking otherwise it's not a bad watch so far

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