Trip

Booking my trip on Trip.ae is my greatest nightmare. Those people will ignore you when you want to make changes or when you need a refund from trip cancellation. Booking was fast but now none have f my emails are responded to. I got hold an online agent who asked me to go have refund from the airline. I paid trip.ae why do I go for refund at the airline. You've made my life so difficult. Let me caution anyone who may think of booking with them

The problem began on 27/2/2022 I booked with trip.ae a trip from Sharm el sheikh to cairo form my friend but with a wrong date which is 27/4/2022, then i sent more than 20 mails to cancel it with out any answers, finally I called them to tell me that to cancel it i need to pay money more than the price of tickets!, they even didn't want to give me a voucher for my money! A very bad experience with (trip, Gotogate, Wego)

I'm really disappointed with the agent from the airline. It's been almost a year since I requested my refund, and they still haven't paid me back. Their lack of communication and slow response time have been incredibly frustrating. I've been patient and understanding, but this is unacceptable. I expected better customer service, and I feel like my concerns are being completely ignored. I won't be using their services again, and I'll make sure to share my negative experience with others as a cautionary tale. Avoid this airline and their unhelpful agents at all costs!

I am the latest victim of these scammers. This morning I searched using SkyScanner.net and found a suitable route on TRIP.AE. After booking the ticket from DOHA to Vancouver for USD 1754.86, I had to cancel due to personal reasons within 1 hour. Soon after canceling, I got an email from TRIP.AE stating they had initiated a refund of USD 1666.36, while at the same time, the website tried to deduct my credit card for USD 1666.36

Update: 28-08-2023
After filing the Dispute Form with my Bank with all the evidence, I got an SMS from the Bank stating the refund amount had been initiated successfully and should be in my account in 3 working days. I am not sure if it's due to me logging the dispute form or if it was by the Merchant.

I had booked a flight to Perth through them and had to cancel it because of visa issues and its been more than 3 months since they received a refund from the airline but they haven't refunded me yet. I don't understand why they are keeping the money with themselves as it doesn't take time issue a to refund. I spent more than $1000 on this flight. I contacted them more than a month ago asking about the refund and they said they will prioritize the refund but it was just a scam. Don't waste your time booking through them, just book directly from the airline. I had to learn that the hard way.

Bitter experience from them just now(2/6/2023).They collected more money from my account. Totally disappointed.

I keep sending then email for my refund request but until date I didn't receive my refund. Worst Customer Service ever.

I have booked through them and they have issued a ticket with wrong passenger name. When I have contacted them, their response was the name can't be changed and the passenger should travel on its own risk.
Never think of dealing with such a company again

Be cautious before using Trip. I'd extremely worst experience with Trip. They booked return flight and overcharged next day with additional fees.

Never try with this dishonest company
Tried to book business class thru their site being referred by Kayak.com. Never received any confirmation after they got paid in full right at the time of booking. They have multiple dirty tricks to try to get you to quit trying even if you ask for any kind of a voucher instead. They give you a UK number and you have to wait close to an hour. Then comes an agent to quote a fare that is twice as much as you had paid.
Another dirty trick is to toss you back and forth between Trip.ae, Trip.com and mytrip. You get to work with different disrespectful agents in India that will do anything to get you to stop trying. It has been close to two years and the saga never ends.

They scamming me, they charged me for 100$ over for flexible flight, when i called them to change my flight they refused, and i called the airline company itself, that told me no you do not have that in your booking, also they do not have call center, only one line in England, i called them internationally, they let me at waiting for an hour and hanged up the line,
Just scammer.

Had to cancel a flight Dec 2020 due to contracting covid. Requested for a refund. Now in March 2023, emirates have refunded the company as I have an update however, still waiting for the company to refund it back to me.
Worst! Shocking disgusting people I have met!

They are thieves, They stole my money for a ticket and i am trying to reach out to them, phone is always busy and Chat from more than 1.5 month with no response or action. LYLNB7

They increase the price dramaticly while purchasing ans website is not legitmate.
Never buy ticket from trip.ae

This website was recommended by Skyscanner while I was booking my flight this morning April 24,2023. I booked four tickets and paid the full amount for four passengers around 1000BHD. I received a shady email with booking details and lots of other shady details. I contacted the airliner to make sure everything is ok, they told me I have nothing under my name nor under my family's name. I contacted Trip.ae and asked them to send me the tickets. They said they will send them and I insisted to get them sent to my email. They said they needed 24 hours in order for them to process the tickets. I insisted to get the tickets although I felt I was dealing with a bunch of scammers. They sent me three tickets with incorrect departure dates! I called them again and asked them to correct the mistake. They asked for more money. I paid 121BHD extra money to fix the departure date but never received any tickets. I called them another time and asked for the tickets to be sent to my email. They sent another shady message in my email saying that they changed the dates but never sent the actual tickets. I called the airliner again to check whether the date change was reflected on the tickets, they said there are canceled bookings on their website but no tickets at all. I reached out again to the scammers and asked them to send the tickets which they did after several attempts and a lot of wasted time. In total, I could've gotten a better price if I had booked on the website of the airliner directly. Lesson learned: book from the website of the air company and pay whatever price that suits your means. At least, you can hold them accountable in case something happens. Lesson 2: skyscanner doesn't run any background check on these shady scamming companies. EDIT: Skyscanner reached out to Trip and they send me valid and confirmed tickets. No refund for the addition paid fees was made, though.

I have never been so consistently disappointed by one company in my life. All I wanted to do was change my flight itinerary.

Calling the customer service number for over a month, it does not work or ring. So we are left with no other option but to go through the customer service chat. This is where it gets interesting, because every time you start a new chat with a new agent, you get a different quotation and set of information with your request. It is hilarious.

I contacted 4 agents on separate chats, these are the responses I recieved, ON THE SAME BOOKING REFERENCE, ON THE SAME REQUESTED ADJUSTMENT!

1. Sure sir, we will accomodate all your requested changes for an additional fee of AED 1350, shall I send you the payment link now?

2. Sorry sir, the airline is not allowing us to make any changes to the flight itinerary, we will have to cancel the flight path, but you do not qualify for a refund sir

3. You qualify for a refund, however, we cannot confirm how much the refund will be as this will be determined by the airline.

4. We will make the necessary changes, however, you need to pay a penalty fee of 2,050 AED, shall I send the payment link now?

https://www.trip.ae/
Although it is cheaper to book through them, it is the worst experience ever.
My flight was changed by the airlines, Royal Jordanian, and therefore I was entitled for a full refund. To verify that, I got a confirmation and approval over the phone, by RJ call center, that there is no cancellation fees. However, they insisted to deduct 400 dhs for the airlines and 160 dhs for their company (even though I have an email proof confirming that they requested for 60 dhs as their assist fees).
Their support team won't call the traveler, instead they will ask you to call them on international number. I was placed on hold for 50 mins (intl call) for them to just scam me and get more money as cancellation charges. Also, refusing to send any email confirmation with the fees so that I won't hold them accountable for more than 900% increase in cancellation fees!

NEVER EVER USE THIS WEBSITE TO MAKE ANY BOOKINGS

Here's my horrible experience with this travel agency

I have booked 2 tickets and paid (‪2,379US), we had to cancel the trip due to some non avoidable circumstances, i have requested a refund before the actual flight date, they have submitted a request for refund and told me that i need to wait for 2 weeks max inorder to process the amount and to claim it from the airlines company, i didn't have any issue with that

But 2 weeks passed and i didn't hear from them, i tried to call many times, with one hour waiting on the call, and they keep telling me that the delay is coming from the airline company and we don't know when they will be responding

I contacted with turkish airlines with my flight details, and the support team of turkish airlines confirmed that there is no refund requested submitted from trip.ae for my tickets, and my tickets are still in open status

It's been 2 months now and i didn't hear back from them, no matter how much i tried to call or send complaints... they are cheater scammer don't ever deal with them...