TripMate

My daughter was scheduled to go on a school trip, unfortunately, she has to cancel as she changed schools because of our move. Tripmate said the cancellation is not covered and will offer 75% back of the over $2000 payments I have made. I cancelled in August, and when I called they said they refunded my credit card in July, that's before I canceled. Their records are wrong. On top of cancelling they charge a $399 cancellation fee.
In November, I received a letter stating I would be receiving a check. It's mid January and have not received a check. The agent on the phone said it's because of the holidays so the mail is slow. This seems to be illegal. Now that I am checking all the review sites, they all give 1 star. My mistake for not doing my due diligence when buying trip insurance through the school itinerary/program. I would not recommend using this insurance.

They are super slow to give you a response. Not worth the money. I got sick on a Europe vacation and could not attend my excursion it was 50.00. I went to a doctor in the US submitted twice and Trip Mate gave me nothing. Why have insurance! BS insurance.

In October 2023 we went on a Viking Cruise and purchased Trip Mate Ins. I fell on loose cobblestones in Germany and had to get 3 stitches in my head. The doctor ordered 3 days bedrest, so we missed three days of the cruise and excursions. We filled the extensive claim in November with all the required forms and receipts. Over the course of five months continually emailed asking us for for various forms and receipts that we sent in with the original claim. For trip interruption they owed us $3,100, they just sent us a e-check for $318.00. I would give them a zero rating if I could. Do not buy this insurance.

ZERO STARS!
I HAVE JUST READ REVIEWS ABOUT YOUR COMPANY. I WISH MY 86 YEAR OLD TRUSTING FATHER-IN-LAW HAD DONE THE SAME!
JUST HOW MANY TIMES HAVE DISSATISFIED CUSTOMERS HAVE YOU COUNTED ON GIVING UP AND FORFEITING A HUGE CHUNK, IF NOT ALL, OF THEIR LIFE SAVINGS FOR A CRUISE THEY WERE UNABLE TO GO ON DUE TO A BROKEN HIP?
THIS COMPANY IS NOT ONLY UNPROFESSIONAL, BUT TRULY DISGUSTING TO TAKE ADVANTAGE OF THE ELDERLY LIKE THIS!
I CAN'T BELIEVE WE'LL HAVE TO FURTHER THIS CAUSE.
"THE CHECK IS IN THE MAIL" IS HEARD OVER AND OVER AGAIN BY YOUR ANGRY CUSTOMERS AND ONLINE REVIEWERS. PERHAPS A CIVIL SUIT WITH ALL WHO'VE BEEN NEGLECTED AND LIED TO WILL BRING THIS PATHETIC COMPANY TO JUSTICE?
I'VE SUED KAISER...TOOK OVER A YEAR, BUT I'M GOOD AT IT, AND WILL CERTAINLY CONTINUE TO PURSUE THIS SIMPLE REFUND FOR MY FATHER IN LAW.

Student universe uses tripmate for their insurance policies and they're a complete scam. If you look up reviews of tripmate, you will see 1 star across the board. I had leave revoked in the military and had to cancel my trip. 5 months later I am still trying to get my $900 back from this scam. Extremely disappointed in Student Universe for using such a terrible refund company with such a bad reputation. The customer experience is beyond terrible.

So disappointing that Trip Mate is still in operation! How has an agency or official with power not shut them down yet? My story is exactly like all these other reviews so I'll spare the details. Just here to officially join the 1 star reviewer club and suggest to anyone considering purchasing a policy from Trip Mate to take your money and throw it out the window instead. Still a loss but better odds that someone in need finds it instead of handing it over to thieves.

Purchased insurance from World Nomad for peace of mind but won't be doing so again. Flight delays resulted in extra transportation costs on our trip. I submitted dozens of receipts evidencing the extra costs. Claim was rejected with no rationale provided.

My mother and I were set to travel and because of my health condition we had to cancel. I needed to send a ridiculous amount of info about my condition and a full page doctors note which cost me $50.00. They approved the refund in April of 2022. It's now September and after many phone calls and emails we are no closer to getting our money back. Viking river cruises uses this shady company. Shame on them.

After some difficulty in getting my email with claim information entered into their system, Tripmate processed our claim within the advertised time and without any further bother to me. I provided all the documentation requested and completed all forms fully. In summary, the only issue I had was a delay in getting the initial claim email acknowledged and entered for processing.

My family and I went to Holland for our vacation. My son and I contracted Covid and we could not fly back on our scheduled flight. Sadly, Holland doctors and hospitals won't see patients with Covid, and ESPECIALLY if you are a foreigner. So we couldn't get any official documentation. We had to change our flight and book alternative hotels until we were able to fly. When we submitted our insurance claim, they insisted on documentation that we couldn't possibly get since Holland doctors/hospitals turned us away. But the worst part is the COMPLETE lack of response and communication from TripMate. You have to file online and if you need to talk to someone, good luck. You may get someone on the phone but they basically tell you to keep checking the online portal – which tells you nothing.

Basically TripMate plays the "wait them out until they forget game". They are AWFUL, a complete waste of money, and (IMO) borderline fraudulent as they take your money but really have no intention of ever paying out a claim.

Tripmate refused to reimburse for missing an entire 24 hour period on a Viking cruise due to a flight delay. Viking should not influence customers to use this company. It reflects badly on them as well.

I know how this company stays in business?! Simply takes money and doesn't pay anyone. It got to be a law to put them out of business. Maybe insurance commissioner? Let's see what my attorney can to about that!?

Had to come home early on a vacation due to a family member health issues and trying to get some refund but all they want are medical records and other private documents from the hospital/doctor. Their insurance is a joke. Will never take it again.

My claim with TRIPMATE is now over a year old.
Unable to get consistent answers with TRIPMATE.com
Every time you email them it takes 30 days. Tripmate will ask you to send documents to gain time.
They have multiple emails to take advantage of the confusion.
Without a lawyer there is no way to get your refund!

I would give tripmate less than 1 star if able. I purchased this policy in case of emergency while on vacation - which is what it is for- right? Well- the emergency happened and I needed to get home early (person house sitting/dog sitting disappeared and my dogs would not have survived - literally - locked in a home without food/water for 3 weeks). This is not considered a covered reason because my home had not been "deemed uninhabitable" -wth?!?! I have purchased these insurance plans many times - never again - what a SCAM!

Booked a flight to Pittsburg with bookbyfare, took trip mate insurance just in case something happened and it did the kitten I was flying down for wasn't available anymore. Tried contacting them of course no one answers phone. Filled out all paperwork sent it UPS. And nothing, I am out over 400.00. Stay away from bookbyfare nice when your booking but rude when you have a problem. On paperwork it said agent could fill it out for you too, but they refused my requests

Very bed insurance company, Never use, Never trust!
They have very unprofessional and unserious behavior against customer. They are making decision to cover the case, issuing checks which cane be used in US and only 1-2 banks in Europe, then advising customer to request renaming of check if the person written in the check is unable to make cash out of check, and then sending letter that they are not covering case and are not going to pay. All agents in customer service talks very nice but no one is really helpful, i talked already 13 agents, stayed in line very long hours and no one was able to solve my case) i can accept that it could be lack of information between departments, maybe one department is not aware about already made decision of other department, but after my several emails and calls they can at least solve issue and send renamed checks per their first and communicated decision and not ignore customer by either not replying emails or saying supervisor will call you back and never call.
After 2 month of calling them and writing emails, today i got rejection of check and even they didn't call me back and said sorry for unprofessional behavior or wrote email with explanation of the reason of rejection. They don't care about customers. Never trust them.
And amount is 210 USD.

Had to cancel due to illness. Never spoke with anyone. Just given a credit for $1800. Even with doctors letter still send an email. Will never use them again.

This company who was referred to me from US Tours the company that handled our trip to Clearwater Florida, and sold us insurance from tripmate and we were told it was a good policy, and should we have to cancel for any reason, getting our money back would not be a issue! Not the case here I am still fighting with this company for my refund due to death of a family member! So my advice do not trust either of these companies Tripmate or US tours to handle your future trips anywhere in the world they will tell you sell you on the insurance, but when it co es time to collect on a valid reason, rearrange their words to fit the reason why you were denied!

My partner an I booked a cruise with Viking to take place in 2020. It was cancelled due to pandemic and rescheduled for 2022. On the first day of the cruise he had a stroke and subsequently died. I submitted claims to Trip Mate and they lost my claim submission. Upon complaining to the BBB I at least got a response and was told my claim would be denied due to the fact it was paid for with vouchers. (I guess it doesn't matter that the original booking was paid for with dollars.) Then I was told my hotel and cab expenses would qualify for reimbursement and that I should resubmit along with a copy of his death certificate. So, I did and, again my claim was denied. I am not sure why we paid for insurance at all. This has been the worst experience of my life.

You need to give at least one star to review anything--so! Very unpleasant experience. My loss was small, but reading reviews of others experiences made me furious. I am in correspondence with the Office of the Attorney General of the State of Missouri (TM headquartered there). The AG is receiving the same sort of gobbely-gook responses we all did. I urge you to make contact with their office also. Maybe a widespread, large volume of complaints would be taken seriously.

This company is the worse I have ever dealt with. I bought trip insurance and paid 800 dollars which is extremely pricey for trip insurance. I filed a claim over 2 months ago and they have done nothing. They will not call me back. All they say is that it will be handled. If I could give it 0 stars I would. STAY AWAY FROM THEM.

Please don't use this company. Been waiting on refund since April 9,2022. On June 10,2022 was told I would have my refund of over 1500. 00 by July 22,2022. Today told not going to happen. Sue if I wanted to. I am going to contact the Missouri Attorney General 's Office in the morning and the Missouri tv station as well as local tv and radio stations in my area and the area of my family and friends.