TruckAddons

My son ordered fender flares for his 93 Chevy K1500, when they arrived, they did not fit. We contacted CS to see if there was a mistake, they said there wasn't, we asked questions and got no real answers and when we returned the items, they stated they were not only going to make us PAY to return the items, but they were going to charge us for the FREE SHIPPING THEY OFFERED IN THE BEGINNING! REALLY?!?! Not to mention they could take up to 20% off the refunded amount to cover "restocking" really people? I requested a manager contact me at least twice and NEVER received a call from them. I will certainly think twice before I deal with this company again. What a rip off, I paid 95 dollars to ship the boxes back and they were going to deduct and additional 95 to cover their "free shipping!?" that is just Bull$#*! where I come from and I will make sure everyone knows it in the car customizing community here in Southern NV!

I purchased 4 rancho shocks from them on 2/23/10 and received the first two shocks (not even boxed together) about 2/28/10 and they were the wrong shocks. So I called up the 800 number and spoke with Michelle and she told me she would put in the return request for me and that I needed to send them back with the return number. (No problem, things happen right?) Wrong I didn't hear anything for almost a week, so I called back and got someone different, she said you have to fill out the form online and that they couldn't do anything till I did that. So I did that and waited another day, then sent the wrong shocks back with original invoice return sticker on it. I waited almost another week and still hadn't heard from them. I emailed them and told them i had sent them the wrong shocks back and that they should have received the wrong ones back by now. I got a reply finally that said they couldn't find them, where did i send them to? (are you kidding me its their own printed return sticker, where the hell else would it go?). Baffled and also at work I had my Wife call and see what was going on and Mr. Foley their returns manager who was very rude and ill manored toward my wife told us to get a refund we would be charged a restocking fee of 20%! I didn't get the order wrong and I sure can't use the wrong shocks, but I need to pay to restock their mistake? I wouldn't think so, I have reported them to BBB and other state agencies. Its been 12 business days since I originally ordered my parts, and guess what: STILL NO PARTS AND STILL NO REFUND. If you are planning to buy anything from these guys I would just shop at another place and save yourself the headache of being pushed around, getting the wrong parts, having them treat your loved ones like crap, take your money and still not provide you with the product that you paid for charge you to make their mistake right? All I can Say Is RIPOFF CENTRAL!

I just wanted to take the time to express my thanks and inform you of a few great members that you have working for you. Back in February I purchased a bed cover from your company that was never received. Through the entire process of figuring out what happened to the cover your team members Melissa Decorie and Randy Foley stood by me bending over backwards and assisted me through the entire process. They were extremely professional and constantly kept me informed of what was going on. Weekly I would be in contact with Melissa, which for me the customer I was very pleased because that was such a big investment. I know that I am only one person but I am a very satisfied customer that will be purchasing from your company again and spreading the word to everyone about the great service and customer care that was provided by Melissa and Randy. I appreciate everything that they did for me through this process.