• True Classic Tees

True Classic Tees

Overview

True Classic Tees has a rating of 4.19 stars from 474 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic Tees most frequently mention customer service, wrong size, and new shirts. True Classic Tees ranks 16th among Men's Clothing sites.

  • Service
    122
  • Shipping
    128
  • Returns
    86
  • Quality
    119

Proactively asks for customer feedback

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 76.6%
Positive
59
Neutral
1
Negative
17
42
See all photos

What reviewers want you to know

Positive highlights

  • And don't worry, True Classic and phenomenal customer support will have your back.

Critical highlights

  • Customer service if that's what you call it is useless.
How would you rate True Classic Tees?
Top Positive Review

“Summer Styles”

Anatoli A.
3/11/24

I purchased 3 pair of cotton pants; nice wide & tailored at the bottom cuff area. These are lovely, lightweight, subdued colours that will go with numerous tops and with the elastic waist, they're so super comfy. The 2 tops I ordered are equally as nice & all items are extremely well made - Love them all & the pricing was great. Shipping was fast & arrived in perfect condition. Am already putting together my next order!

Top Critical Review

“Not worth the money!”

Rick D.
2/17/24

My wife bought me three tees about 6 months ago. Collars are already rolling and out of shape. I've got longer and better west from $8.99 tees at Old Navy.

Reviews (474)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (183) customer support (21)
Thumbnail of user tchamplin543
4 reviews
0 helpful votes
March 11th, 2024

I purchased 3 pair of cotton pants; nice wide & tailored at the bottom cuff area. These are lovely, lightweight, subdued colours that will go with numerous tops and with the elastic waist, they're so super comfy. The 2 tops I ordered are equally as nice & all items are extremely well made - Love them all & the pricing was great. Shipping was fast & arrived in perfect condition. Am already putting together my next order!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thank you so much for sharing this great review Anatoli.

Thumbnail of user rickd755
1 review
0 helpful votes
February 17th, 2024
Verified purchase

My wife bought me three tees about 6 months ago. Collars are already rolling and out of shape. I've got longer and better west from $8.99 tees at Old Navy.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Oh no, we’re so sorry to hear this! If we can get your order information, we’d be more than happy to replace those tees.

Thumbnail of user denisk153
5 reviews
0 helpful votes
March 7th, 2024

The T-shirt I ordered from True Classic Tees arrived later than expected, but the quality of the product was exceptional. Despite the delay in delivery, I was thoroughly impressed by the craftsmanship and durability of the shirt. The fabric was soft, breathable, and of premium quality, making it comfortable to wear. Although there was a slight inconvenience with the delayed delivery, the outstanding quality of the shirt more than made up for it. I would highly recommend True Classic Tees for their superior products, even if there are occasional delays in delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thank you so much for this amazing review, Denis. We appreciate the support!

Thumbnail of user tellyleanwwgx
11 reviews
2 helpful votes
April 3rd, 2024

Dear Madam, Sir. My findings on your website are very good.Very satisfied with the orders over the normal delivery time. Very nice goods A will definitely make another order in the future very satisfied. Thank you and sorry my English is not so good until later best regards.
Van Lommel Jozef, Belgium.A big plus is that you can always follow the packages well.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We are so glad to hear this, thank you for leaving a review Sasha!

Thumbnail of user kimonibowiekcch
15 reviews
2 helpful votes
April 8th, 2024

I now have 3 of these dresses which are perfect for the hot summer. Well made and true to size. Definitely recommend this product

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this great review Boris!

Thumbnail of user deniset1258
1 review
0 helpful votes
January 9th, 2024
Verified purchase

Purchased t-shirts for my husband. They came in great colors with soft fabric. They washed up great with no shrinkage. Will definitely buy again and check out your other products. Count me as a very satisfied customer!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this amazing review, Denise!

Thumbnail of user wiiliamlevattegwyvi
5 reviews
0 helpful votes
April 12th, 2024

I ordered 2 shirts. One was ready to ship within a couple of days, the other took 10 days to ship. The company emailed me and asked if I still wanted the order because of the delay. I decided to just wait for the order. It came in about 2 weeks, and the gave me a credit for the delay in receiving my shirts. The shirts look great and the emails from the company eased my concern about being scammed. I got 2 great shirts at a great price.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this great review! Thank you Nikita!

Thumbnail of user coryt91
1 review
0 helpful votes
March 17th, 2023

The ads make these look amazing. They are not at all what they are cracked up to be. They don't fit any better than a cheap $10 T-shirt from Walmart. In fact, they're smaller and thinner material, so love handles, man boobs, and belly buttons show up worse. Don't waste your money.
A representative reached out to me and did their best to help me "find the right size". The 3X that they sent me was far too large, so they refunded me for the original order.

Products used:
T-shirt

Service
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We totally understand sometimes lightweight tees aren't for everyone. We have worked hard to create a unique blend with a lightweight feel, and designed with the best quality. This blend was chosen for its softness as it keeps its shape better than 100% cotton or other blends. If we can get some order information, we can review sizing and try a different style perhaps! We’ll work to get you to love your tees.

Thumbnail of user muhannadq
1 review
0 helpful votes
April 8th, 2024
Verified purchase

I've always been a fan of the tshirts - fit and feel!
However, the last batch I ordered had a few strangely fitting Ts. I reported to True Classic.
And …
Immediately they reached out to me, and asked for my measurements in order to correctly, size me, and therefore resent me my whole order with the perfect size. The final batch was perfect.
The service, the follow up, the reaction, and the action was probably the most seamless and unexpectedly perfect experience.
Thank you

Ps. I'm referring everyone to True Classic

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this great review! Thank you so much.

Thumbnail of user spp13
1 review
0 helpful votes
December 20th, 2023

I'm not sure how to feel about this store. Placed my first order for 1 T-shirt just to check it out and make sure the quality is good which it was so, I placed my 2nd order totalling $400. When ordering there was a promo stating if I spent a certain amount of $ I would get some boxers, T-Shirt and a hoodie for free as a gift. I never ended up getting the "gifts" and I've tried reaching out 5 times now with absolutely ZERO response. This left a very bad taste in my mouth and because of their scammy advertisement, I will never order from this place again.

Products used:
Shirts

Service
Value
Shipping
Quality
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Hi there! Free gifts needed to be added to the cart in the desired size; I am not seeing that those were ever added to your cart. On November 4th, our team sent over a $75 site credit to cover the cost of those missing items. I see that you chatted our team on November 29, and we asked what items were missing but did not hear back. I am so sorry if those two correspondences were missed; we'd never leave you hanging. I am also happy to resend that site credit!

Thumbnail of user nicholem215
1 review
0 helpful votes
February 7th, 2024
Verified purchase

I just completed my first purchase with True Classic. From start to finish their customer service was so helpful! I made a mistake somewhere when placing my order and one of my shirts was an XL as opposed to the size I intended it to be a L. I sent them a text from a previous communication where they were reaching out to ask if I had any questions. It was late at night so I did not expect to hear back quickly or even at all. I assumed I would need to find an email address and reach out that way. I received a response text within a couple of mins. They instantly changed my order for me and sent a new confirmation email with the correct sizes. They finalized everything within 10 minutes. All I needed to do was send a text. I was impressed and will definitely purchase again! My husband hasn't got to try the shirts yet. If he loves them I will write another review :)

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for sharing this great review, Nichole! We appreciate this so much.

Thumbnail of user robins1793
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Order medium shirts and found out that i need large, i have contacted the support which replied less than 1 minute and they said i can donate the medium to charity and the new items in L are on my way for no additional cost.
This is the second purchase i made in trueclassic platform and im really overwhelmed with the quality of the product and the great customer support.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this review, thank you Robin for your support!

Thumbnail of user haroldc450
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I've bought many items from this company and am 100% satisfied with the quality of their product and customer service.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate the support Harold!

Thumbnail of user carlos.pouzada
1 review
2 helpful votes
May 14th, 2023
Verified purchase

Bought a 6 pack of shirts since I really needed them and their advertising is phenomenal. They got me lol. I received them today and we'll see how they hold up. There are comfortable but nothing special. They're really thin which doesn't make me think I can just wear at least the white tees out anywhere I'll probably just wear them around the house. I mean for 108$ after shipping for 6 basic crew tees is expensive specially since they're so thin. Next time I'll just buy 4 at footlocker or champs and save myself some money.

Products used:
Crew tees

* True Classic Tees attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We’re confident in the quality and longevity of our tees. We’re also always happy to make it right, if you run into any snags.

Thumbnail of user mattheww1673
1 review
0 helpful votes
February 29th, 2024
Verified purchase

My experience from purchasing items, to needing an exchange to a different size was pleasant, swift & overall incredibly positive. The products are soft and of great material, it lives up to the advertisements seen!

Customer Service satisfaction was beyond perfect. A massive appreciation to Hazel, she assisted well above customer service I have received (I work in a Telco Company so I am aware of how service should be), thanks to Hazel it was a must to provide feedback.

Handled all inquiries with efficient, quick and consistent service. Highly recommend TrueClassic! A professional and reliable service, will definitely be purchasing again.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for sharing this great experience, Matthew! We appreciate this!

Thumbnail of user frankf1342
1 review
0 helpful votes
February 14th, 2024
Verified purchase

When making a mistake on the shipping address I filed a customer service request to adjust the order. Within less than 10 minutes, at 8 pm at night nonetheless, the issue was resolved. Fantastic customer service experiences like this make it very easy to be a returning customer.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Hi Frank, we appreciate this review so much! Thanks for your time.

Thumbnail of user alexandrat202
1 review
0 helpful votes
January 11th, 2024
Verified purchase

My husband had an issue with two shirts we ordered and customer service has been nothing but helpful! They are very quick to respond, answered all my questions, and got our issue resolved. They are super polite and I have an amazing experience.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for sharing this great review, Alexandra!

Thumbnail of user bradleyl189
1 review
0 helpful votes
October 27th, 2023
Verified purchase

I had written a negative comment a few days ago about my order and the fact that the size chart did not accurately reflect the fit of the shirts. I felt it was an expensive mistake to order these online without trying them on. The next day I received an e mail from them letting me know they are sending me the order, at no cost in the next size up so that I could enjoy the shirts! Customer service is rare these days, but they were all over this. Much appreciated!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for sharing this great review- we appreciate it Bradley!

Thumbnail of user shauna109
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Got polo active pack and non polo active pack. Wore a shirt for the first time from both packs. BOTH! TWO FIRST TIME WEARS IN A ROW. If anything not completely smooth touches the shirt (even in the middle like mine) the threads start to fray. A dried leaf while playing golf in my case. For the price of the shirt and the "active" label that is slapped on it. They should be more durable or at least come with a warning to not be active in the "active" labeled shirts.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Hi Shaun! We’re so sorry that happened. We’d love to connect and see how that occurred. Of course we’d love to replace the polos too!
Hi Shaun, we messaged you but have not heard back. We'd love to help out!

Thumbnail of user andrewe661
1 review
1 helpful vote
May 26th, 2022
Verified purchase

Can't say enough positive things about True Classic Tees support! Even just via email, they were responsive, professional, clearly REAL human beings, and generously applied a discount code I received post-purchase as a refund, with zero hassle. Of course, the shirts themselves are a fantastic value. High quality cotton with a flattering fit for husky lads like me. Great shirts, great service! Thanks!

Products used:
6-pack of True Classic XL Men's t-shirts

Thumbnail of user chantellem35
Chantelle M. – True Classic Tees Rep

Thanks for the amazing support, Andrew! Looking good.

Thumbnail of user isaacv47
1 review
0 helpful votes
October 22nd, 2022
Verified purchase

Whoever I talked to on the instagram (I believe it was Adan) account was very help as to which sizes and style would work for me. Also cleared up what the differences were between styles of T-shirts. I'll probably buy more soon!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Stoked to hear this! We know you'll love all our offerings.

Thumbnail of user billc1436
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

When you find an online clothing maker you never know what you're going to get until you part with your money. For me, True Classic is my go-to for great fitting, excellent quality polos and tees. Excellent customer care as well. Try ''em out!

Tip for consumers:
Nope

Products used:
Polos and tees

Service
Value
Shipping
Returns
Quality
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for this amazing review.

Thumbnail of user samh1117
1 review
0 helpful votes
September 18th, 2023
Verified purchase

My experience with the tees was unfortunate. I'm too tall for regular tees but not tall enough for the "Tall" series. A frustrating place to be! However, I was given a full and swift refund and was able to simply donate my t shirts without sending them back. A really generous and refreshing way of dealing with customers that I've never come across before. Excellent customer service and it feels like they value honest feedback.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Appreciate this honest review, and your willingness to work with us!

Thumbnail of user stevem3286
1 review
0 helpful votes
September 7th, 2023
Verified purchase

With your amazing ads on Instagram, I figured why not take a chance and see if the message is true? I'm pleased to say that your Tees blew me away! Super comfortable. Delivery in two days from ordering. I really liked the look but my wife likes it even more than me! You've got a customer for life and can't wait to try other items from you!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for this great review!

Thumbnail of user devenl8
1 review
0 helpful votes
February 9th, 2023
Verified purchase

I can't wait for Valentine's Day to surprise my Boyfriend. He is a 2xl and is trying to lose weight so he doesn't want to spend a lot of money on new clothes. I was able to get him:
3 polos
3 henleys
1 long sleeve
3 v-neck tees
2 crew tees
And the free gift of a crew & boxer briefs!
No shipping charge, ordered last Wednesday received this Wednesday morning.
Very soft, can't wait to see him in some of these great colors!

Tip for consumers:
Shop the sale

Value
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We bet your boyfriend is gonna look amazing! What a great gift. Thanks for sharing, Deven!

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From the business

We produce butter soft, affordable, high quality fitted premium tees for men.

Company Representative

Thumbnail of user breannam86
Breanna M.
Typically responds within 18 hours

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4.2
474 reviews
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