• Truthfinder.com

Truthfinder.com

Overview

Truthfinder.com has a rating of 2.37 stars from 662 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Truthfinder.com most frequently mention credit card, email address, and background check problems. Truthfinder.com ranks 48th among Background Check sites.

  • Service
    232
  • Value
    237
  • Shipping
    64
  • Returns
    88
  • Quality
    199

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 43.9%
Positive
50
Neutral
5
Negative
59
39
See all photos

What reviewers want you to know

Positive highlights

  • I have found truth finders to be every organized and info presented in easy to understand form.

Critical highlights

  • No way to end the cycle except change your email address.
  • Fake Rental ads make you purchase... for background checks cost me $30 today...
How would you rate Truthfinder.com?
Top Positive Review

“A Comprehensive Review of Truthfinder.com”

Eldon D.
1/18/24

In the digital age, the quest for information is increasingly taking place online, and Truthfinder.com has positioned itself as a leading player in the people search and background check arena. As a user-friendly platform, Truthfinder aims to provide individuals with access to a wealth of information about others, promising to unveil the truth that may be hidden beneath the surface. Here's a comprehensive review based on my experience with Truthfinder.com.

Top Critical Review

“Won't ever use them”

Ken N.
2/21/24

I simply wanted to find an address for someone. Truthfinder popped up first so I foolishly proceeded. I didn't get the address, nor did I pay anything, but now I keep getting popups on my computer telling me my report is ready and I need to pay for it. I have written them several times asking them to stop sending the notice and to not contact me anymore, but to no avail. They make it next to impossible to contact them, and when you finally figure out how, they ignore you. I will NEVER use this service.

Reviews (662)

Rating

Timeframe

Other

Reviews that mention popular keywords

email address (19) truth finder (47) background check (27)
Thumbnail of user kenn313
1 review
0 helpful votes
February 21st, 2024

I simply wanted to find an address for someone. Truthfinder popped up first so I foolishly proceeded. I didn't get the address, nor did I pay anything, but now I keep getting popups on my computer telling me my report is ready and I need to pay for it. I have written them several times asking them to stop sending the notice and to not contact me anymore, but to no avail. They make it next to impossible to contact them, and when you finally figure out how, they ignore you. I will NEVER use this service.

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Ken - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

Thumbnail of user inthecloudl
1 review
1 helpful vote
December 15th, 2023

Useless and inaccurate information, and failure to include existing court records. False advertising as TruthFinder does not tell you upfront that it charges for downloading the report.

Tip for consumers:
No te dicen que hay cargos extras para bajar la informacion

Products used:
Informe

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/

Thumbnail of user cbradyct
1 review
1 helpful vote
April 17th, 2023

This was a great thorough search and 100% spot on without having much information to start. It was fast, accurate and straight forward with pricing and explanations. I wasn't sure this was the right person because I had very little information but it was absolutely the person from the first search. What a great way to reconnect with lost friends and family.

Tip for consumers:
Service and information is easy to understand and follow. Everything is fully explained and you can back out any time. The value is great.

Products used:
Background report

Service
Value
Returns
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Christopher,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and were able to reconnect with your old friends. We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Thumbnail of user kathleeenb
1 review
1 helpful vote
December 10th, 2023

We have used it twice-once with no useful information, the second on my mobile when a site with a different name took us to the Truthfinder site. In both cases, the number of pop-up requests to follow-up the searches is unceasing. I can't open either the computer or the phone without that popping up. Almost every time I change tabs. I can't find a way to unsubscribe. I didn't get far enough into the first to pay for anything and the second one I got off as soon as I saw the address.

Tip for consumers:
To be directed from another site without knowing it was to Truthfinder and then getting harassed without having input any of my information into either site should be illegal.

Products used:
none

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

Thumbnail of user anthonyv926
1 review
0 helpful votes
September 6th, 2022

Effective service, good information on a timely basis. Courteous and professional staff. Long wait time on telephone contact.

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Anthony,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with the rest of our staff. We would also like to apologize for the long wait time on the phone - we take the the time to speak to every customer individually and guide them through any issues they may be having. We look forward to continuing to assist you in the future!

Thank you,
TruthFinder Support

Thumbnail of user dustym63
1 review
3 helpful votes
July 10th, 2023

Just wanted to say truthfinder.com is crappy, liars they steady charging more and money
SCAMMERS don't use truth finder.com

Thumbnail of user jahuggins06
1 review
0 helpful votes
May 18th, 2023

Allowed me to find adults who "associate" themselves to my teenage daughter falsely and inappropriately. Thank you truthfunder for helping me keep my daughter safe.

Tip for consumers:
Thankfully they provided more information than I was initially looking for because it gave me a chance to see those who were trying to “associate” themselves to my daughter, disguising themselves as peers but in reality they were adults.

Products used:
Looking information up on my teenage daughter to make sure no one was using her identity illegally but received more information than that.

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Jadi,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using TruthFinder, and we look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Thumbnail of user kathys2142
1 review
0 helpful votes
February 10th, 2023

I like Truthfinder.com because the information is accurate. They update their database constantly. I have used them for more than 2 years and I will continue to use their service. If you don't know the answer you are looking for try truthfinders, they will have what you are looking for.

Tip for consumers:
When you search an individual, make sure to check all of the results you receive. Some times an individual will have used several names.

Service
Value
Quality
Thumbnail of user chrisb3157
1 review
0 helpful votes
August 22nd, 2022

Due to the fact i only used this service one time, I decided that I would cancel today but Melissa convinced me to stay by offering up additional services for a promotional price that I was eligible for. I was TOTALLY ready to cancel, had my finger on the firing pin and with her optimistic attitude, more than interesting information and additional services that would be added on, I decided to keep TRUTH Finder services even if I do not use them at this time. For me, the price is great enough to keep the services going for now. In the event I need them, I would already have them. They are right there ready to access and easy to utilize. Thank you Melissa for all of your time, energy and your great sales ability. Great job! Your company should be proud to have you as an asset becauseYOU DID THAT!

Service
Value
Returns
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Chris,
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your experience with TruthFinder, and will be sure to pass along your kind words to Melissa and her team! We look forward to continuing to assist you in the future:)

Thank you,
TruthFinder Support

Thumbnail of user maxp271
1 review
0 helpful votes
February 26th, 2024

Wastes your time trying to bait you into buying inaccurate and falsified information. Save yourself the headache and go to an actual professional for this sort of stuff.

Tip for consumers:
site full of malware

Products used:
background reports

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

Thumbnail of user susanar36
2 reviews
3 helpful votes
July 1st, 2023
Verified purchase

I have found you get more from the phone searches than doing just a name search. While I had a hard time at first with this website and went to cancel they convinced me to stay longer by adding extra perks.
It was much more worth it.

Tip for consumers:
I think the phone search gave me more than I got in the first trial. So, my advice look up by phone numbers. It gets you way more.

Products used:
Person search, address search, phone search, background search.

Service
Value
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Susana,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using TruthFinder, and we look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Thumbnail of user emmitthare58
1 review
0 helpful votes
December 25th, 2023

Any reason possible relatives of a researched person no longer appear? It was included in the monthly charge before. Very disappointed. One more thing you paid for that has been taken away.

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/

Thumbnail of user gggd
1 review
0 helpful votes
January 3rd, 2024

Google search gave me more info for free.If this service would be free of charge I would understand. But they charge way too much to find out basic information.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/

Thumbnail of user julietwodogs
1 review
0 helpful votes
January 16th, 2024

There isn't anything in the reports that you can't find yourself for free. Most of the info isn't recent and some wrong information. Don't waste your money.

Products used:
I paid $28. For 1 month. Absolutely worthless and incorrect information. The information isn't even recent.

Value
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience.

Thumbnail of user larkind11
1 review
2 helpful votes
June 22nd, 2022

So I've used Truthfinder for several years now. Always very simple to use and informative. Helps me ensure my family's safety as well as my own. The other thing I appreciate is that I don't keep the subscription for years and years. I've called them a few times now to cancel my subscription and they always do WITHOUT trying to keep me or upsell me. Many other companies argue with you. These folks don't. Customer Service Agent Melissa today was so very helpful and professional! I truly appreciate these folks.

Products used:
Online background check

Service
Value
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Larkin,
Thank you for taking the time to leave us feedback. We are delighted to see that you've enjoyed your experiences with us over the years, and will be sure to pass along your kind words to Melissa! We look forward to assisting you again in the future.

Thank you,
TruthFinder Support

Thumbnail of user leannem177
1 review
1 helpful vote
May 9th, 2022

Was questioning why I have info sent to my address from a woman who HAS NEVER LIVED HERE! Wanted to see if these idiots have the info. They keep putting the woman in my on line info. What a bunch of jerks.
I refuse to pay for incorrect info. And yes, anyone can go to town hall for free and get rid of this or write a letter. Takes me forever to get rid of incorrect info from these websites. Just like the incorrect garbage from the credit bureaus. Anyone can just print or report whatever they want and it takes people months if not longer to correct this garbage

Tip for consumers:
Dont

Products used:
The info

Value
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Leanne,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Thumbnail of user ashleyl607
7 reviews
0 helpful votes
July 27th, 2022

I am amazed with this page, it is really informative, I can obtain my Public Records Search, police records, background checks, phone numbers among other things in an easy, fast and safe way, it has really helped me on many occasions, I can obtain information from people of which I have certain doubts and this page verifies all information, I am grateful!

Service
Value
Shipping
Returns
Quality
Thumbnail of user estefaniaa.g
1 review
0 helpful votes
May 18th, 2022

I had a cancellation that was not processed probably BUT THAT IS OKAY! Things happen and the Representative I spoke with was SO MUCH help and saw the issue and addressed it IMMEDIATELY and resolved my issue in a matter of minutes no pushback. Awesome job and a great service provided! Please give the representative the proper recognition for exceptional customer service that reflects highly on truth finder as a company! Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Estefania,
Thank you for taking the time to give us feedback. We are delighted to see that you had such a positive experience with our product and our representatives. We look forward to assisting you again in the future.

Thank you,
TruthFinder Support

Thumbnail of user pranpower6
1 review
0 helpful votes
January 18th, 2024

In the digital age, the quest for information is increasingly taking place online, and Truthfinder.com has positioned itself as a leading player in the people search and background check arena. As a user-friendly platform, Truthfinder aims to provide individuals with access to a wealth of information about others, promising to unveil the truth that may be hidden beneath the surface. Here's a comprehensive review based on my experience with Truthfinder.com.

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with TruthFinder, and we look forward to providing you with our services again in the future.

Thumbnail of user jamespt
1 review
0 helpful votes
July 9th, 2022

I have called Customer service numerous times regarding my account, about billing, passwords, differences between plan. I even took a break from using the service and the person who took my call wished me luck and stated that ' We are here for the customer, and if you ever need us again we are always happy to help". I have reactivated my account since and have spoken with Customer Service since then and their is no change in their eagerness to help me.

Tip for consumers:
Have a proof of membership ready

Products used:
I am on the $16.99 plan that include 4 features ( existing customer discounted plan)

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hey James,
Thank you so much for taking the time to leave us feedback. We are delighted to see that you have you enjoyed your experience with us and with our Customer Care Team, and we look forward to assisting you again in the future!

Thank you,
TruthFinder Support

Thumbnail of user bethschiffernyc
1 review
1 helpful vote
April 3rd, 2024

Do not use this company. The irony, a company that is called Truth Finders are total scam artists. I needed to look up a single person and I signed up with TruthFinder got all the information that was already available for free online. Nothing more, and I canceled the subscription the same day as I bought it, which you can do because it says "cancel at any time.". The following month I saw another charge so I cancelled again. This happened in November 2023 and in March 3024 I noticed another charge so I disputed just that charge because I didn't have any proof of cancellation. In the meantime American Express suggested I email the company. My email was answered quickly and the representative acknowledged that I cancelled in November and that she would make sure I was refunded, however, the only refund I received was the one I disputed to Amex.
Now this makes the situation even more outrageous, they attempted to charge me again in April and I was notified by Amex. They acknowledged my cancellation yet instead of refunding me, the continued to charge me. They were also charging around $29 a month and this most resent charge was for $34. I'm so glad they acknowledged my November cancellation in an email. Now I'll dispute all charges with American Express and report them to The NY State Attorney General and the BBB. I'm guessing they do this regularly!

Service
Value
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

Thumbnail of user banom
11 reviews
0 helpful votes
July 27th, 2022

Finding addresses can be very frustrating. I remember how truthfinder.com helped me to find my mom some weeks ago. I really owe them

Thumbnail of user amandam2411
1 review
1 helpful vote
July 29th, 2022

Ok so I must take back my harsh words because even though I didn't find what I was looking for after dealing with the customer service rep who spoke and understood perfect English, they handled theirselves just like true customer service professionals. I will tell you this much that good "customer service" is something I believe in and you can't find that any more. I would definitely recommend this company to everyone!

Tip for consumers:
They cannot help you find an insurance policy if a loved one has passed.

Products used:
None but I was looking for something specific.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Amanda,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and our Customer Care Team! We look forward to assisting you again in the future.

Thank you,
TruthFinder Support

Thumbnail of user normam361
1 review
1 helpful vote
September 13th, 2022

My ex-boy friend was locked up for killing his girlfriend. Which is why I left him for his abuse when he got drunk. I was told he got killed in jail thanks to Truthfinder I found out it was a LIE! Now I need to protect myself legally because why lie about your own DEATH.

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Norma,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed using our services, and we look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Thumbnail of user stanleyv49
1 review
0 helpful votes
June 14th, 2023

Live and learn,at this time of my life I've been through a lot somehow I keep landing on my feet, I continue my journey with a wonderful woman that takes very good care of me. It has been a long journey.

Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Hello Stanley,
Thank you for taking the time to leave us with your feedback. We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

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From the business

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself.

Help Site: https://www.truthfinder.com/help/
Blog Articles: https://www.truthfinder.com/infomania/

Company Representative

Thumbnail of user chrise913
Chris E.
Typically responds within 10 days

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2.4
662 reviews
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