Turnkey Internet

The word that best describes this company is "pathetic". After you sign up, they treat you like a criminal and demand you to send them personal documents. But, the messages platform is buggy and you will have problems uploading the images. The welcome email is outdated and lacks information. After you manage to work around all of this and upload your files to their server, you will have no way to test the website before changing DNS. I asked their support if there was a temporary URL that I could use for testing and they told me that I had to buy a dedicated server if I wanted to test my website before updating the DNS… LOL!
On top of all this, there are several PHP and htaccess features that they don't support, while any standard shared hosting does.
Last but not least, after all this nightmare, my website was put on a server with blacklisted IP address and adult content.
They couldn't be more pathetic.

I joined the Turnkey family a couple of months ago due to some performance issues with my previous hosting company of ten years. I've never been more pleased with a web host in almost 20 years of experience running websites. The support is absolutely top notch, and the service itself impeccable!

Never commit for a long term plan with this service provider else you will be stuck with it and there is absolutely no refund or change of plan possible even if the current plan does not meet your requirement. As I understand you
Will have one month to review prior to cancelling your plan. In my case, the first month, I had no issues. I started to have the issue after 2nd month. I tried to explain my concerns with the Support / Sales however they send you a long list of policies and procedures which in short tells you that you will have to live with the service whether is meets your needs or don't. They do provide good specs when comparing with other service providers however their VPS are not designed for MT4 traders. The minute you run 3 instances of MT4 on a 4GB/ 4 CPU plan it will stop responding. I have VPS server from other providers with 2 GB / 2 CPU and can run 6 instances of MT4 without any issue.

I asked them to kindly refund my pending months as it does not meet my requirement however they declined the request. On black friday they had interesting option of dedicated server which I asked if I could swap my current VPS to the dedicated server and pay the difference. Below response from the Sales:

"Greetings, there is no direct upgrade path possible from 1 package to that, but you are welcome to purchase a new package if it better fits your needs to expand/grow as you see fit."

I finally give up on them and no longer want a refund and any service they offer.

After two days I purchased. They deleted my VM FIRST w/o prior notification and tell me the coupon code was invalid. I email to their helpdesk and question, then they deleted my account as well.

Had a question about their User Policy. Contacted a live support assistant. Their reply was a link to a youtube video (which didn't answer my question) and in the video description was a link to malware. WOULD NOT RECOMMEND.

Slowest hosting ever, and worst customer service ever.
Turnket Internet (Turnket Internet) deleted my 4-years old paid website from their servers although I paid for another 2 years of hosting in advance! They deleted my account as well so I can't complain or write an email to helpdesk. They sent me a suspension warning email that I am backing my data up into their servers, and they did not bother reading my reply that the folder they mentioned is an online album that is shared online (it was not a violation of their terms, but they just did not want to honour their contract and it seems the easiest way to do that is delete me account and hosting!)

I've tried AWS, Google Cloud, and Azure, and this is the least complicated setup ever! I just wanted a VPS spun up with a base OS on it so I could take it from there. There were no hoops to jump through to configure multiple firewalls on the real world IPs, I had instant access to the system! Such a pleasure! Also, the cost was significantly less for the same compute power at the other 3 "major" cloud platforms, and the bandwith was amazing! Of course, there are some questionable companies that will snatch cloud space for shady practices (like sending spam or malware), so if you're going to run a legitimate mail server, it will take some of your time to get your IP cleared off the blacklists. I was fully capable of doing that myself, but I'm sure their support would have helped had I asked. I really just wanted to have a VPS that I am in complete control over to configure and run, and this was perfect for me! The Ubuntu that was loaded on it was a version behind, but it isn't hard at all (if you follow instructions on any forum) to upgrade that to the latest.