• Tvidler

Tvidler

Overview

Tvidler has a rating of 4.37 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tvidler most frequently mention ear cleaner. Tvidler ranks 14th among Health Information sites.

  • Service
    52
  • Value
    61
  • Shipping
    46
  • Returns
    22
  • Quality
    64

This company responds to reviews on average within 19 hours

Positive reviews (last 12 months): 92.9%
Positive
13
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called customer service immediately and they said they would look k to cancelling or changing the order.
How would you rate Tvidler?
Top Positive Review

“Good”

Sujata K.
11/14/23

I highly recommend Tvidler's earwax remover, as it has helped me eliminate the need for ear sticks. Ear sticks can cause significant harm to the ears, but with Tvidler, I found a safer alternative. The customer representative was attentive and promptly addressed my inquiries. Additionally, the shipping service was efficient. Overall, I am impressed with the Tvidler earwax remover and strongly suggest it to others.

Top Critical Review

“Poor product”

DAVID R.
11/20/23

This is a product that does not work well enough to warrant its price. Also very poor customer service, I tried to return but it is virtually impossible to do.

Reviews (82)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user sujatakhatun553
1 review
0 helpful votes
November 14th, 2023

I highly recommend Tvidler's earwax remover, as it has helped me eliminate the need for ear sticks. Ear sticks can cause significant harm to the ears, but with Tvidler, I found a safer alternative. The customer representative was attentive and promptly addressed my inquiries. Additionally, the shipping service was efficient. Overall, I am impressed with the Tvidler earwax remover and strongly suggest it to others.

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hi Sujata,

We feel happy and grateful that you enjoyed our Tvidler earwax remover so much. Your recommendation is truly appreciated.

Have a great day!

Thumbnail of user ms.n1
1 review
0 helpful votes
January 20th, 2022

I've only just begun to use the product but so far am not overjoyed with the main part, the spiral silicone tip cleaner. It doesn't seem to effective but I've yet to let the debrox soften up the wax. Hoping that will make it more effective. The Inner Canal Cleaner and 3-Loop Cleaner are nice touches and work well.

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Thank you so much for the positive feedback Ms. N. We are very glad that you like it. Have an awesome day!

Thumbnail of user lopamudras1
1 review
0 helpful votes
November 14th, 2023

I just had to share my experience with the Tvidler Pro earwax remover. It's a revolutionary tool that has completely changed my 9 years baby, s ear cleaning problem. This product is high quality and comfortable to use. I am confident that others will also find great value in this exceptional ear care kit.

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello,

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Have a great day!

Thumbnail of user manashichanda22
2 reviews
0 helpful votes
November 19th, 2023

Users have found Tvidler earwax removal tools to be effective, gentle, and easy to use. They often appreciate the ergonomic design and how it helps in cleaning ears without causing discomfort or harm. Users have also mentioned that it's a convenient and hygienic way to manage ear hygiene.

Products used:
Shoes

Value
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Quality
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

We extend our heartfelt thanks to you for providing us with amazing feedback. This partnership is just the beginning of an incredible journey together!

Have a great day!

Thumbnail of user lunnafan998
2 reviews
0 helpful votes
November 19th, 2023

I have trouble with my ears frequently, but switching to this means I don't have to run the risk of infections anymore. The design is comfortable to use, there's no risk of cutting or bruising the ear as the tip is soft and spiraled, and it earns back the koney spent as each of the six provided tips is washable and replaceable. I really loved them and highly recommend them.

Products used:
shoes

Service
Value
Shipping
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Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

It was so lovely hearing from you, Lunna. Thank you for all of the kind words. We really appreciate your service and feedback.

Please don't hesitate to reach out if you have further concerns, questions, or comments to share!

Have a wonderful day!

Thumbnail of user holleys4
1 review
0 helpful votes
April 8th, 2022

Was able to remove a pretty amount of ear eax with its very soft silicone spiral tip. Twistng counterclockwise worked well for me. Did it after bath too, as advised. Great product.

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Value
Quality
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Thank you so much for the positive feedback Holley. We are very glad that you like it. Have an awesome day!

Thumbnail of user prip6
1 review
0 helpful votes
November 14th, 2023

This is a very useful and helpful device. I'm using it for six months in a row. No risk at all. I must recommend it.

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello Pri,

Thank you very much. We hope this marks the start of a strong, long-lasting partnership.

Have a great day!

Thumbnail of user davidr6639
1 review
0 helpful votes
November 20th, 2023

This is a product that does not work well enough to warrant its price. Also very poor customer service, I tried to return but it is virtually impossible to do.

Tip for consumers:
Poor idea.

Products used:
Tvidler

Service
Value
Shipping
Returns
Quality
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello there, David.

We apologize for your poor experience with us. We recognize that you have had a terrible time, and we want to do everything in our power to put things right for you.

We would be delighted to discuss the exact scenario with you in greater depth so that we can better understand what occurred and how we might improve in the future.

Please send an email to support@tvidler.com.

We are committed to providing excellent customer service and look forward to hearing from you. Thank you for your patience.

Thank you very much,

Customer Support at Tvidler

Thumbnail of user synthiaf3
1 review
0 helpful votes
April 7th, 2022

A unique spiral tipped-ear cleaner that works just fine. It was able to remove some of my earwax. 4 stars overall.

Service
Value
Quality
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello Synthia,

Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Have a nice day!

Thumbnail of user painp9987
1 review
0 helpful votes
November 14th, 2023

Very good service...I love it...Easy to push ear wax deeper and harder to clean...Tvidler PRO earwax remover tool is made of premium grade quality plastic Award winning design ensures secure & comfortable grip

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Value
Shipping
Returns
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hi Payel,

Thank you for this review.

We appreciate your support, and if you have any other questions or concerns, please don't hesitate to let us know.

Have a wonderful day!

Thumbnail of user pujas45
1 review
0 helpful votes
November 14th, 2023

Thank you for sharing this information and very good service for accepting to use the following phas

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello Puja,

Thank you very much. We hope this marks the start of a strong, long-lasting partnership.

Have a great day!

Thumbnail of user dasguptababai64
1 review
0 helpful votes
November 14th, 2023

I think this is the very helpful product. My family and friends use this and everyone says it's very good.

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello,

Thank you for liking our Tvidler, and taking the time to review it. It is much appreciated.

Have a great day!

Thumbnail of user royosmi284
1 review
0 helpful votes
November 14th, 2023

This is very good product. Absolutely love the variety of option the US of the app is the great offer a specially appreciate the easy return and exchange.

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello Osmi,

Thank you so much for the wonderful review,

Have a great day!

Thumbnail of user kdipa7286
1 review
0 helpful votes
November 14th, 2023

This product was amazing and very helpful information I really like this product. I am waiting for your next product. Thank you for sharing this product.

Service
Value
Shipping
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hi Dipa,

Thank you for that glowing review. We're very glad to hear that our Tvidler is perfect for your needs.

Have a great day!

Thumbnail of user victort279
1 review
3 helpful votes
July 20th, 2022

- dont get into this cam and gimmick.
- they try to sell you and make you pay more than what they advertise. Another sale gimmick
- very hard to get the refund as contacts are not readily accessible.
- they continue to contact you to sell more even after you have already said you want to return the product and the sale person just hung up. Not a customer oriented company. Leave it alone. They are highly tactical. You are only a fish to their bait.;(. Order no: 9dxv76

Tip for consumers:
a gimmick corp.

Products used:
ear wax remover

Service
Value
Shipping
Returns
Quality
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Dear Victor,

You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:

· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)

We can then look up your order and get back to you with the best resolution for the issue.

Thanks for your patience and understanding.

Thumbnail of user roy880158
1 review
0 helpful votes
November 14th, 2023

Tvidler is a Very wonderful product highly recommend all of you it's a great very useful thanks for sharing us

Service
Value
Shipping
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello,

On behalf of the whole team, we are honored that you found our product satisfactory. Thank you for your positive feedback!

Have a great day!

Thumbnail of user billys299
1 review
0 helpful votes
December 27th, 2021

The idea of putting the spiral stuff in the ears is kinda weird. But to my dsibelief, it realy cleaned my ears better than the QTips I have been using! I like it. However, the delivery of the product took way longer than usual. Probably because of the holidays. But overall, this stuff really does its job.

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello there Billy,

I would like to thank you on behalf of everyone from the organization for reviewing us. Your opinions are of the utmost importance to us and we will definitely keep in mind everything that you had to say about our business.

Enjoy your day!

Thumbnail of user bolaka0605
2 reviews
0 helpful votes
November 14th, 2023

It's very useful for my dad. He always used the cotton ones for removing earwax and ear was infected. Now i bought this product for dad. He is using for 4 months. Still no infection. Very easy to use product.

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Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello Ritu,

Thank you so much for the wonderful review,

Have a great day!

Thumbnail of user suparnasarkarhalder
1 review
0 helpful votes
November 14th, 2023

I certify that this review is based on my own experience, that I am in no way affiliated with this business, and have not been offered any incentive or payment to write this review

Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello,

Thanks for sharing your feedback!

Have a great day!

Thumbnail of user renaed26
1 review
0 helpful votes
April 8th, 2022

Cleaning my ears has never been this convenient. I find the design so unique that I bought 2 right away for a gift. Great workmanship.

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Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Thank you so much for the five-star feedback! We appreciate it (and you!) and hope you recommend us to everyone you know! Thanks again!

Thumbnail of user carolv771
1 review
0 helpful votes
May 27th, 2022

I am satisfied with this. Works greAT for my son's sensitive ears as it was able to clean without any discomfort. Perfect buy!

Service
Value
Quality
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello Carol,

Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us.

If you want to know more about our amazing deals for this month, please check them out here: https://tvidler.com/?vndr=reputation

Have a nice day!

Thumbnail of user arlettal1
1 review
1 helpful vote
April 19th, 2022

Despite the experience I had, I still consider Tvidler an effective little ear cleaner. My right ear was blocked for over 2 weeks and made me feel so unbalanced and frustrated. I don't think you are meant to remove all the wax in your ears, and I must admit I did make my ear bleed inside just a little so take it easy! I would say that using otex express ear drops for 4/5 days before using the tool definitely helped as the wax was more pliable and therefore easier to remove with the tool.

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Quality
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Thank you so much for the positive feedback Arletta. We are very glad that you like it. Have an awesome day!

Thumbnail of user katrinas253
0 reviews
0 helpful votes
June 29th, 2022

Happy with this ear cleaning tool. My family loves using it too. Very effective in removing earwax. Good thing I saw this on the ads. Satisfied!

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Thumbnail of user casv1
4 reviews
1 helpful vote
March 22nd, 2022

Tvidler ear cleaner works just fine. The silicone head did well in cleaning my ears. Features are effective. I recommend.

Value
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Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello Cas,

Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Have a nice day!

Thumbnail of user aarondallasd
1 review
0 helpful votes
June 2nd, 2022

Been looking for an ear cleaner that has these great features. I never went wrong in buying this. I love the spiral tip - it worked as expected. Soft, safe, and easy to use. Love this!

Value
Quality
Thumbnail of user justasc1
Tvidler S. – Tvidler Rep

Hello Aaron,

We can’t thank you enough for the kind words about our product. We appreciate you being a customer.

Your review means a lot to us and lets us know we’re on the right track. Have a nice day!

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Thumbnail of user justasc1
Tvidler S.
Typically responds within 19 hours

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