Uber Eats

RIPPED OFF and NO Recourse! Absolute Goat-Rope. Yet another business hiding behind COVID-19 for poor customer service. I was overcharged for my order, but have yet to receive a refund. I ordered and paid for two pizzas, but only got one. On top of that, the delivery arrived 35 minutes after the time UberEATS' ‘estimated' time of delivery. To make matters worse, there is ZERO customer support. No call center, no chat... nothing. If/when my refund hits, that App is going in the garbage where it belongs.

Consistent bad quality food delivered. 6 months now all orders placed through uber eats has been like trash put together and delivered... I've deleted my account and will not continue to use this provider. They allow restaurants to send out bad quality and undercooked food to paying customers... shame on you uber! Vet your providers and hold them to a higher standard when it comes to human food consumption

Company filled with Thieves
They Are absolutely useless

My order was never delivered but i was still charged for it, Tembo the driver didn't even try to make contact i called their Call Centre and spoke to the manger Hamad Who also has no customer experience what so ever, he said i should wait 24 hours for a response its been 3 days now and every time i call he is either unavailable or not in

Disgusting Customer Service basically stealing from your customers

Had an issue with the website freezing up/crashing, which resulted in a double order and double charge to my credit card. Uber eats would not do anything other than offer a $25 credit towards future orders. So I am out a $121 extra. I would avoid using this company and try doordash Instead Uber Eats literally doesn't care about their customers.

Lost a regular customer over $11... There's so many other food delivery apps out there. So I guess I'll be trying some of those out instead. I included pictures showing the order time and cancel time.

I applied a code They sent to my email. Otherwise I would not have used it. The code was invalid they say but they sent the food anyway. I tried to cancel immediately. Literally seconds after send it and they would not allow it. I am single and I live alone and ended up paying over 70$ To get some Popeyes chicken. I cannot believe I was stupid enough to think they would honor their coupon based on all these bad reviews. One of the worst companies I've ever done business with and I will be deleting the application immediately after this review.

The deliver driver did not speak English! He sat my food in a building next door took a picture and left! 50 dollars worth of food! My kids were hungry and unable to eat! Uber customer service refused to refund my money! And doesn't the driver need your code once he drops off the food!? He had no code because he me er came! The worst app ever it needs to be SHUT DOWN

Normally I'm ok using the app to contact customer service, but not when I have an issue that requires immediate assistance. Not offering a phone support line is cheap, unethical, and very lazy on Uber's part (there is a number if you search the net wide... and I mean wide, but it's an answering service that instructs you to use the app then hangs up on you). Email - no reply also. Crucial components of my order were missing. Not sure if I'll be getting a refund, hours later still waiting to hear back from their not so helpful app "support". Very UNenjoyable meals, lacking the very thing that makes them, and no way to get help on the spot when I needed it. Instead, left to source food elsewhere or eat substandard, full-priced meals, whilst feeling ripped off without suitable recourse.

This company does not have ANY Customer Service whatsoever! They will do all they can to NOT make your botched order, right! I've dealt with them on serval occasions, nobody calls you back and they ALWAYS claim that someone will within 48 hours...that's a lie! I am canceling my subscription immediately!

Uber needs to stop sending promotions to guests if they won't be loyal as a company to the expiration dates.
According to customer service after trying to use this new guest 25 off promotion (everything was valid and before expiration) they said over the phone "This promotion was deactivated early" and did nothing to help me afterwards just quickly saying bye.
I received the promo code in an email 3 days ago.

I've used Uber Eats twice in the last week and a half, both times I used them I had issues. Food arriving late and cold (I was told no refund for cold and late food). The time before that the restaurant was out of what I ordered and told me to cancel the order with Uber eats. I cancelled the order and Uber eats tried to charge me a $19.99 fee for cancellation. All of this was happening while I was hungry and wanting to eat, instead I was trying to get back the money Uber eats ripped off from me. Not a happy experience and I will never use Uber eats or Uber again.

The absolute worst delivery service ever! I contacted the actual provider and they advised me that since Uber collected the money I had to go through them for the refund. Of course, Uber declined the refund. I'm irritated by both companies. The food delivered was undercooked and tossed in the garbage. Uber just says... no they can't offer a refund. Really? I will never use them again and I recommend you stay away too unless you want to flush your money down the toilet! Try Grubhub or Door Dash... way better service! Grubhub will be my go-to from now on.

Hicimos un pedido a Goiko. Cuando voy a comprobar el seguimiento del pedido me doy cuenta de que aparece como "pedido completado". El pedido no había llegado y nos quedamos sin comida y sin dinero. Reclamé y me dieron un crédito para futuras compras en la app. Les dije que no estaba interesado en el crédito, que quería el reembolso. Es muy difícil contactar con ellos y reclamar irregularidades como estas.

On 8/20/23 I ordered $122.56 of food from Crosshaven Winn Dixie. The Uber eats driver stole my order because it had steaks and condoms things people want. He marked it delivered. Uber said they would refund it. They never did. When asked why they said I had a restriction for complaining about messed up orders. I will not use Uber eat or Uber rides after this poor customer service and corporate thieving.

Instead of delivering our lunch the driver telephoned to shout at us and tell us he'd put it in the bin. All complaints are met with automated replies and 'bots. If you telephone, a 'bot answers and tells you you're not important enough to bother answering the phone to. If you tweet, a bot promises to look into it and asks for a DM which is answered similarly abysmally by another 'bot. I'm going to take them to the Small Claims Court and expect they will send K9 to defend their case. Just avoid these parasites altogether.

I live in Regina Saskatchewan and the drivers who work for Uber Eats are incompetent and I don't trust them at all! I ordered pizza with my last $25 dollars and not only did the idiot driver deliver my food to someone else, I have to wait up to 10 days for my refund. I sent an email to their customer support stating that the tip I paid was to be refunded as I was not tipping for incompetence! Everything about Uber Eats is a rip off. I will NEVER USE THIS SERVICE AGAIN!

I highly won't recommend and reconsider using this add there's frauds without reimbursement or refunded your money after cancelation from your orders on Uber Eats DISGUSTING CUSTOMER SERVICE SUPPORT IS USELESS PEOPLE! I highly recommend SKIP THE DISHES instead of these s.o.b's. From the way you'll be treated and steal your money without help to get your order in place.

Prices are overpriced... I paid 9 something without tip for a drink! The drink is 4 bucks plus uber eats charges two additional fees... thats bull $#*!. Also, I ordered a protein cookie and it wasnt instock... the least ubereats could do is exhange for a different flavor. Nope, the driver is lazy.

Had a few issues with cancellations of orders without any notice. Most recent one happened when I tried to check and see what was taking so long. Didn't get an answer, just cancelled my order. Tried to contact customer service and no help, no compensation for the lost time, nothing. They did tell me they wouldn't charge me for the cancelled order which was funny since if they did that would be robbery.

Anyway, don't use this service. There's better options out there.

I order from a particular restaurant that only provides delivery through Uber eats. The restaurant is fine, it's Uber eats that sucks. Biggest gripe is customer service. Uber eats is another one of these companies that makes it virtually impossible to contact a real human being. I had a problem with their web interface randomly switching the language on their website. I tried to contact them to see if we could solve the problem. Not a chance. No contact email, no phone number, no nothing.
Customer service is a big thing for me. If your company is not willing to provide me with some sort of contact method, then you don't need and won't get my money. PERIOD!

I order alot from uber eats, they are horrible! I receive gift cards is the only reason i still use them. They will refund or credit you once or twice for legit messed up orders then refuse to fix something their own driver can verify. I paid $4.79 for a drink i did not get and almost $9 for an egg sandwich that had no egg today. This has happened before because i honestly have the worst luck. I have never tried to scam them but boy have they got me me lots of times. As soon as my giftcard is gone I will never use them again.

Uber Eats Sri Lanka has very poor horible customer service. They are robbing customer packages that were paid by customer but not delivered. They cancel the order by not giving a refund or allowing the customer to collect it later on wherever it has been kept. They are very irresponsible and no contact number even. Only system generated replies for the cases opened.

Horrible service, scamming company and drivers! The driver pretended to not to hear me over the phone, went to a completely different street and neighbourhood then completed with a charge. Uber eats, scammers as they are, won't refund the grocery shopping! I will never order with them again and I will tell anyone I can to stir clear of this fraudulent company!