United Regions Van Lines

They provided excellent customer service from the minute I got in touch with them. The phone agent was pleasant, knowledgeable, and understanding of all my inquiries.

From the moment they arrived, I knew I wouldn't be displeased with them. They worked hard and were devoted to moving my stuff safely! Very impressed by their professionalism!

Thanks to the Movers, our interstate move went off without a hitch. Their professionalism, friendliness, and genuine interest in making sure their customers were happy shone through at every stage. My move went as well as could be expected.

The movers did a fantastic job. They worked quickly and efficiently, and they were very careful with my possessions while they packed and transported them. Absolutely, I would employ their services one more for my subsequent Endeavor.

This is a bait and switch company. They'll give you a binding estimate and then later, after everything has been loaded into their rental trucks, make you sign another estimate. In my case it went from $******* to $*******. Totally unprofessional company where you're not allowed to speak to anyone in management, just Tina in customer service. And all the moves I've made over the years. I've never seen such a duplicitous company. Don't trust your belongings to these people.

I had a positive experience with this team. Compared to helping friends move, our move with them was much smoother. The crew was friendly and made the entire process less stressful. They were also punctual and professional. This team is trustworthy.

The results from united regions van lines were exceptional. The packers I hired handled all of the packing for me. Other things, like paperwork and letters, required my attention and preparation. The day was less stressful than it may have been because of how swiftly it passed.

Had nothing but trouble with them. Representatives would no respond to emails or messages until I ask if they were scammers, they kept finding ways to jump the price. My price increased nearly $3000 more. The guys that loaded the truck were not careful with fragile items, had broken items on delivery, driver did not reassemble items that were in contract he said he didn't have tools. A terrible experience. Would never recommend

My most recent cross-country move was handled with the same degree of care as if the movers had been transporting their own family heirloom china set. I had complete peace of mind that my grandmother's antique cabinet and pricey wine glasses would arrive safely at my new home.

Moving from New York to Los Angeles was an epic journey. Packing up my home was not just about boxing items, but boxing up a chunk of my life. The moving team treated each item with the care it deserved, from my book collection to my family's antique clock.Despite the long distance, they reached LA in record time and kept me informed. When we faced a challenge due to my new hilltop home's narrow, winding roads, the crew swiftly offered a solution: transferring my belongings to a smaller truck capable of navigating the tricky terrain. This extra step didn't shake their professionalism or humor.They made the transition smooth, and soon, my belongings found their place in my new home. Despite potential stress, the crew made the moving experience positive. I would recommend their excellent service to anyone. Moving can be daunting, but with the right team, it's an adventure. Thanks, guys!

Sometimes I can get very forgetful, i told someone on the team this and they took their time to label the boxes with each item that ws in it. Now if that isnt thriving for customer saitisfaction, i honestly dont know what is. I never really thouhght id like the moving experience but United regions made it stress free and i think thats what made me enjoy it. Great experience

We had hired a moving company for an interstate move between AZ and OH. Issues began when the two individuals from the company arrived on 04/01/2023. I own a 1222 lb. gun safe. This was told to the company when they were hired. The company only sent two people for my move with just standard dollies. In the past, it has taken at Least 2 people and specialized tools to move my safe. We were also told that we would owe more money since the cu. Ft. Was underestimated. Nothing was explained to me as far as the process of making an inventory. Both of the individuals were from the Ukraine and only one of them spoke broken English. They had to go hire three additional men off the street to move my safe. It was loaded on its side in the back of the truck. I had a grandfather clock loaded into the truck as well with the rest of my belongings.

I did not take delivery of my items until 04/27/2023. When they finally arrived, my safe literally looked like it was rolled off the back of the truck onto the ground. It has deep scratches, gouges, and scrapes on all sides of it. Also, one of the hinges for the door was bent. My grandfather clock was not on the truck, my grill had a large dent on the lid, an antique chair was split on the back, and my tv stand was damaged on the back.

I called the company and they outright refused to acknowledge that my clock was even picked up. I completed the claim process with the "independent processor" and was offered a grand total of $75.00. My gun safe cost over $4000.00 when I bought it in 2017. To purchase the same model now would be over $8000.00.

The boys did an excellent job, efficiently wrapping and packing my goods while remaining courteous and adhering to my instructions for where to place the furniture. No breaks occurred.

A smooth transition for my business! Jerry and Michael were superheroes during my corporate relocation from TX to KY. They flawlessly packed up my office furniture, from desks to filing cabinets, and set it all up in the new space. They even connected my computer and printer.

They went above and beyond to assist in assembling and securing furniture, showcasing remarkable efficiency and effectiveness. Their affordability and outstanding reputation make them a standout choice.

Look at Google reviews. Those are real people being scamed by this company. They prey on people that don't understand all the hidden fees associated with moving.

The entire moving process was pleasant and stress-free, thanks to United Regions Van Lines. Everyone arrived on time, both the salesperson who gave the quotation and the movers who picked up and delivered our stuff was amazing!

As far as we were concerned, they were kind and flexible. They inquired whether anything else needed to be moved to the left or right after they had already moved it. They covered the floors of our kitchen and our new garage to protect them from harm. Before leaving, they double-checked that everything was to our satisfaction. Friends that need to transfer stuff around should get a car, two guys, and some interchangeable outfits.

We engaged United Regions Van Lines for our move from WA to TN, but the experience turned into a nightmare, leading us to file complaints with BBB, FTMC, Attorneys General offices, a news station, and the FBI. Our complaints encompass allegations of extortion, coercion, deceptive billing practices, and unethical conduct. The movers, arriving a day late with poor communication, coerced my wife into signing additional paperwork, threatening not to move items without her compliance. They adjusted the price multiple times with unclear explanations.

1. Intimidation and price Adjustments:
My wife was coerced into signing additional paperwork on moving day, with papers disappearing and new ones brought for signing repeatedly. One mover was intimidating her under already stressful circumstances.
Repeated adjustments to the price without clear explanations.
Phone representatives and apparent manager yelling at us on the phone.
Discrepancies between the Binding Estimate Contract and subsequent Bill of Lading.

2. Unexplained Charges:
Movers disassembled items initially counted as one item, charging for individual components under 'miscellaneous,' causing exponential item increases and subsequent costs.
Items wrapped without notice, with charges applied; despite being told we could pack and wrap as desired.
Charges for packing supplies. Price changes allegedly due to weight issues (making us split boxes up, though weight was not supposed to be a factor) along with supposed increased square footage on their truck and stacking limitations, lacking adequate explanation or evidence.

3. Communication Issues:
Lack of transparency and explanations during the moving process.

4. Third-Party Involvement:
United Regions Van Lines used unauthorized third-party movers (EZ Way Logistics Inc.) citing the contract allows it but we had no verbal communication about this and we have no contract documentation indicating this is permitted. They state they may have 'misplaced' documents.
Refusal to reassemble items at delivery, contradicting the contract terms.
Insistence on cash payment without specifying physical currency, resulting in unhappiness with Venmo and Zelle payments.

5. Lack of Documentation:
Failure to provide receipts and detailed documentation despite multiple requests.
Questions about the validity of the digital copy of the final Bill of Lading, highlighting discrepancies between signed documents.

Requests for refunds and reimbursement for damaged goods have gone unanswered, leaving us with legal recourse. We caution others to avoid United Regions Van Lines, hoping our experience serves as a deterrent from the nightmarish encounter we endured.

My beautiful dinnerware was in good care with these movers. Nothing was damaged during the move because of how expertly they handled the packaging. They are deserving of winning MVP!

Moved from Arizona to Tennessee at a cost of $30,000, submitted a claim for damage due to terrible move, and was offered $75 in settlement. Missing items, broken items, all the outdoor furniture damaged. Do not use a mover that requires cash payments, it is a scam.

The crew from United Regions Van Lines meticulously covered my floors and walls to prevent any damage during the move.

The crew's dedication to their work and the satisfaction of their customers was pure throughout the entire move. They didn't try to speed things up but instead worked hard to ensure everything got undamaged.