• Philips

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Overview

Philips has a rating of 3.06 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Philips ranks 77th among Beauty Products sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
4
See all photos
How would you rate Philips?
Top Positive Review

“Good Product”

Brady H.
11/15/20

Philips products are always great. We have a hairdryer, shaver set, and some cooking appliances. All those are working well over the year. It is always known for its good quality.

Top Critical Review

“Terrible Service for a faulty Product”

Ms. W.
6/19/22

I would give this company a zero! Phillip's has terrible customer service. They provide no follow-through on stated refunds. I have attempted to collect a refund for over a year without success. You are unable to contact the executive leadership, no surprise. Moving forward, I will do my due diligence to avoid purchasing Phillips products in any of their subsidiaries.

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user aaronl631
8 reviews
1 helpful vote
October 4th, 2020

Philips is my favorite brand while buying electronics. All products of Philips are of excellent quality. Service is the best. Delivery is also fast. Recommended.

Thumbnail of user ratnag
12 reviews
18 helpful votes
January 21st, 2019

Since i born till now i have seen my parents always prefer Phillips instead of any other company. Tv, music system plaything.
Lots of wishes for future

Thumbnail of user bradyh60
18 reviews
4 helpful votes
November 15th, 2020

Philips products are always great. We have a hairdryer, shaver set, and some cooking appliances. All those are working well over the year. It is always known for its good quality.

Thumbnail of user ms.w
1 review
0 helpful votes
June 19th, 2022

I would give this company a zero! Phillip's has terrible customer service. They provide no follow-through on stated refunds. I have attempted to collect a refund for over a year without success. You are unable to contact the executive leadership, no surprise. Moving forward, I will do my due diligence to avoid purchasing Phillips products in any of their subsidiaries.

Tip for consumers:
Avoid

Products used:
Lights

Thumbnail of user almufeedp
2 reviews
2 helpful votes
July 3rd, 2020

Philips products are really good. Liked the product very much at such a affordable price with good voice quality also with good brand name.

Thumbnail of user lucasc102
15 reviews
6 helpful votes
January 17th, 2021

Philips is the oldest brand and its products are always good. I am using various products of Philips like a bulb, shaver, etc. Best Quality and at a reasonable price.

Thumbnail of user harolds460
1 review
1 helpful vote
March 23rd, 2022

Contacted customer support regarding a failing Sonic Care Toothbrush and provided images & receipts as directed. The devise had started buzzing until it failed. It may or may not have been programmed to fail. Philips offered a dissimilar unit (feminine color) but quickly closed the case while I was performing elder care. Currently Philips will not respond to emails sent with the original case number expecting addition investment in the questionable support process.

Tip for consumers:
Consider other brands

Products used:
Sonic Care Toothbrush

Service
Value
Shipping
Returns
Quality
Thumbnail of user pc453
1 review
0 helpful votes
November 28th, 2022

Failure of a new Philips Sonicare toothbrush in March, 2022, resulted in 2 weeks of failed replacements, calls, & returns. Usable replacement under warranty finally received.Then their emailed discount promotions offering great prices convinced me to try ordering brush heads at their website.!Mistake! 3 days of their system's server error screens stopping check-out, unresponsive online chat, over 10 failed calls to their outsourced (non-fluent) customer service, being either cut off or refused a supervisor or being asked repeatedly for the same ID information resulted in my buying replacement brush heads at much higher price from Amazon. Find another brand with effective customer service for your hard-earned money. I will.

Tip for consumers:
In My Opinion, Philips outsourced customer service is lip service only. IMO, promos are window dressing w/no accountability to customer. IMO, concentration is on initial unit purchase, not support.

Products used:
Replacement brush heads purchased from Amazon

Thumbnail of user briank2047
1 review
0 helpful votes
January 2nd, 2023

I've had this TV less than a year and it will not turn on at all. I have tried to contact the company and Walmart and Walmart says it's under the companies warranty so I called them and they made me some pictures in and we're going to review my case. It has been over a week now and I haven't heard anything. I am paralyzed from the shoulders down and don't have much to do other than watch TV and it's been over a week without any response from them. They

Thumbnail of user randallm253
1 review
0 helpful votes
February 21st, 2022

Bought one of their 24" TV's, it went "poltergeist" the other day... jumping from mode to mode, volume went crazy, reboot or reset did not work. The jab is it's only three years old! No more Phillips TV's for us.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikel1722
1 review
0 helpful votes
December 13th, 2021

Philips has been nonresponive to consumer health needs regarding their CPAP/BIPAP recall. Many months have passed since the recall with no communication of a schedule for repair/replacement. These devices are not the same as cosmetic appliances.

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 8th, 2018

I like the hairspray and the dry shampoo i just wish it didnt smell so dang chemically bad. Strong hold though if you got thin hair

Thumbnail of user heatherl174
21 reviews
18 helpful votes
October 17th, 2018

We used to on a Philips tv and it worked excellent! I would recommend it to my friends and family. This is a great brand of tv.

Thumbnail of user darrellm83
2 reviews
7 helpful votes
June 26th, 2019

I have been a long time purchaser of Norelco face shavers over several decades. They have worked very well. However, my latest upgrade (purchased from Kohls about 2 years ago) is their "SensoTouch" model 1160X. Product works well, but the on/off button has deteriorated over the last 8 months showing cracked plastic probably caused by depressing the on/off button. Called Phillips Norelco who said (repeatedly) they need a "receipt" since this model has been discontinued. Since this product obviously has a "defect" caused by low grade plastics, I fully expected some type of help from their customer service. But zero help. Very disappointed since I am/was a long time customer. This model (1160X) probably was already "discontinued" when first purchased. I will try to locate my "receipt" after almost 2 years not knowing what credit card was used... the proverbial "needle in a haystack". My receipt really is not needed... this is only a ruse by "customer service" to place the burden on the consumer.
The product is a Phillips Norelco shaver and is "defective"... not just worn out! Having zero help from Phillips Norelco customer service, I will continue to use this product until the on/off switch stops. Future shaver purchases will be from Phillips' competitors.

Tip for consumers:
Do not expect help from Phillips Norelco customer service...they might as well go "A.I." to automate and eliminate live customer service expenses.

Products used:
still using shaver until it expires and then will buy competitors products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyg212
39 reviews
17 helpful votes
September 10th, 2018

This a brand you can trust a brand that's been a round forever a lot of products are from this company

Thumbnail of user divyag13
1 review
2 helpful votes
August 2nd, 2018

I have good experience with this brand. I like this brand. Philips is best in all fields other than cosmetics also

Thumbnail of user isabelleg7
2 reviews
2 helpful votes
December 27th, 2018

Toujours satisfaire et leurs produits de bonne qualités et durable. Bonne garantie et très bon service en ligne

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