• ValuePetSupplies

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Overview

ValuePetSupplies has a rating of 4.85 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValuePetSupplies most frequently mention customer service, and free shipping. ValuePetSupplies ranks 16th among Pet Supply sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
4
See all photos

What reviewers want you to know

Positive highlights

  • The shipping is also speedy, and they have excellent customer service.

Critical highlights

  • I reviewed many reviews and this was one of the top companies to buy bully sticks.
How would you rate ValuePetSupplies?
Top Positive Review

“Thank you, Shannon!”

Ernestine C.
6/16/23

I heard about this company while reading a review for another site. The reviewer was quite complementary to your site in comparison to the site I was reading. I looked up your site and ordered only to discover an upgraded version. I called to edit my order. I spoke with Shannon who could not have been more patient and went out of her way to assist in every way. I will be ordering again because today customer service that Shannon provides is rare. The fast shipping is also a plus. Just got a second dog and pads are used more than twice as fast. Way to go Shannon! If ever I need to call customer service again, hope I get you.

Top Critical Review

“Temporary lost package and bully bone size issues”

FRANK R.
1/23/20

The mail service you used (FEDEX) delivered the package to the wrong address. It was delivered to 539 S. 7th Ave instead of my address 539 S. 8th Ave. Thankfully a honest neighbor delivered the package to me later that evening. Not your fault. But in regards to the bully bones I ordered. I have ordered these many times in the past and this order for some reason has many bones that are flattened and not anywhere close to previous orders size wise. I was disappointed as the pups went through a flatten bone in like 10 minutes versus chewing on the round ones for upwards an hour.

Reviews (88)

Rating

Timeframe

Other

Reviews that mention popular keywords

bully sticks (11) customer service (5)
Thumbnail of user ernestinec25
1 review
0 helpful votes
June 16th, 2023

I heard about this company while reading a review for another site. The reviewer was quite complementary to your site in comparison to the site I was reading. I looked up your site and ordered only to discover an upgraded version. I called to edit my order. I spoke with Shannon who could not have been more patient and went out of her way to assist in every way. I will be ordering again because today customer service that Shannon provides is rare. The fast shipping is also a plus. Just got a second dog and pads are used more than twice as fast. Way to go Shannon! If ever I need to call customer service again, hope I get you.

Thumbnail of user jamesk1089
1 review
0 helpful votes
April 20th, 2020

Order a treat my 2 dogs love. Received it quickly and the dogs are happy. So many online shipments are taking forever these days.

Thumbnail of user melissal547
1 review
0 helpful votes
May 2nd, 2020

I'm quite pleased with the prompt and careful delivery. Thank you for a quality product at a great price

Thumbnail of user margom91
1 review
0 helpful votes
February 18th, 2022

The yak cheese chews and collagen sticks have saved our house from our crazy chewer, Kelce! Thank you very much!

Thumbnail of user barbarag521
1 review
10 helpful votes
January 25th, 2020

Wide choice of quality products and they are super fast with shipping. Nothing negative at all and I highly recommend looking around and make a purchase or two. You won't be disappointed! My dog loves the United States raised Cattle (and processed in the U.S.) Bully Sticks. They are low stinkers when chewed which is very nice for me!

Thumbnail of user cyndiec2
1 review
12 helpful votes
April 10th, 2020

I made a purchase that I would not need in the future, I called to cancel but it had already shipped. When I received the product I did ship it back with a note in it. I was surprised to get an e-mail from the company telling me that they received the product back and were crediting my account. I didn't have to track the shipment and confirm they received it back, I didn't have to ask for a refund, they just got it taken care of. I appreciate the way they do business.

Thumbnail of user vickis249
1 review
0 helpful votes
July 31st, 2019

Best place to buy GREENIES, ever!
Always accommodating, very quick delivery, and lovely people to deal with! The only treat my dog Coda eats!

Thumbnail of user samn92
1 review
1 helpful vote
November 27th, 2018

The bully sticks advertised as "regular sized bully sticks" are NOT regular sized.

All the bully sticks I received are thinner than a pencil and cannot be classified as "regular sized".

Thumbnail of user loisk73
3 reviews
2 helpful votes
January 8th, 2021

I inadvertently ordered the wrong product. I called Customer Service and they sent me a return label so I could return the product and order the correct one. I have been buying lamb lung treats in bulk from Value Pet Supplies for many years and I've always been pleased with the quality of the product.

Products used:
lamb lung treats

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicoles938
1 review
0 helpful votes
December 2nd, 2020

Delivery was speedy, and overall impressed with the pricing. I can't find bully sticks in my area for these prices!

Thumbnail of user jannm10
1 review
1 helpful vote
December 20th, 2020

Excellent selection, service and price. I order regularly and am very happy with Value Pet Supplies.

Thumbnail of user lauraa575
1 review
0 helpful votes
September 29th, 2020

My BIG girl can finish these in about 4-5 minutes, where as her smaller sister will take about 10 minutes. Depends on the dog.

Thumbnail of user laurav134
1 review
0 helpful votes
February 15th, 2019

Always the best from value pet supplies. Never any issues. Always prompt delivery and great service

Thumbnail of user gemmat18
1 review
0 helpful votes
April 27th, 2020

Bully sticks are too thin. Disappointed in the quality based on price of product for the quantity of 100 count. Definitely not at all what I expected! Big let down.

Thumbnail of user michaeln890
2 reviews
0 helpful votes
June 3rd, 2020

First time using this vendor and they had the products that I needed, in stock. My regular vendor was out of stock. They also provide for bulk orders which sure beats trying to schedule regular deliveries.

Thumbnail of user margeliss
1 review
0 helpful votes
April 7th, 2020

I have ordered from Value Pet for years and always happy with their products and it's shipped very fast. I would highly recommended this site

Thumbnail of user shannonc596
1 review
0 helpful votes
November 3rd, 2020

I always order my pups all natural animal parts snacks thru ValuePetSupplies! Love that the products are "made in the USA"!
My dogs go crazy for every type of snack I've purchased thru this company!

Thumbnail of user carolynn65
2 reviews
9 helpful votes
December 14th, 2019

Right size for my needs. Amazing value! Love, Love these pads! I will continue to buy these pads for my untrained poodle. Not her fault, I rescued an international students dog of 1-1/2 years old and never went outside! Sad but so glad for Value Pet pads, I don't know what I would do without them!

Thumbnail of user diannek31
1 review
0 helpful votes
February 17th, 2019

I am always pleased with my orders from Value Pet Supplies. They ship immediately so we are never out of our product. The prices are very comparable. Great customer service.

Thumbnail of user brendae85
1 review
0 helpful votes
January 25th, 2019

First I have to say, they have SUPER fast shipping! It shipped within hours of ordering, and I received it in a couple of days! I found that if you are just ordering normal amounts of these products, it seems to cost the same as other online stores. The real savings comes in when you buy in bulk, which most places don't offer. I ordered a year supply of both of these products, and I saved $3.00 per box of Greenies! This response board is very hard to write on.

Thumbnail of user valim2
1 review
9 helpful votes
June 25th, 2020

My senior citizen doxipoo has incontenance and luckily doesn't mind wearing them. A younger dog that's not so mellow could probably remove it easily but if you have an older dog with this problem, it just might help. It did for me.

Thumbnail of user jk614
1 review
0 helpful votes
March 12th, 2020

Great site with good prices and easy to get free shipping. Also great customer service and they truly appreciate your business.

Thumbnail of user sherrim125
1 review
9 helpful votes
March 29th, 2020

What a great company to do business with. Even during this Coronavirus, I had 1200 XL Pee Pee pads delivered to a dog rescue in Texas and they were there within 48 hours. I was happily surprised. Great company.

Thumbnail of user daniels1857
1 review
0 helpful votes
November 17th, 2020

I had purchased large pee pads for my animals an was very happy with them except I had to cut some to make the fit cages better. So I went smaller this time and found out the absorbant padding is way thinner. It would have been nice if this detail had been listed in the description. Will go back to the big pads and cut them again.

Thumbnail of user frankr316
1 review
15 helpful votes
January 23rd, 2020

The mail service you used (FEDEX) delivered the package to the wrong address. It was delivered to 539 S. 7th Ave instead of my address 539 S. 8th Ave. Thankfully a honest neighbor delivered the package to me later that evening. Not your fault. But in regards to the bully bones I ordered. I have ordered these many times in the past and this order for some reason has many bones that are flattened and not anywhere close to previous orders size wise. I was disappointed as the pups went through a flatten bone in like 10 minutes versus chewing on the round ones for upwards an hour.

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About the business

FREE Shipping for Qualifying Orders. Sign Up for Promos and Coupons. The best Bully Sticks, Puppy Pads and Dog Dental Chews

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4.9
88 reviews
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