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    Vavana

Ratings On Other Platforms

Trustpilot
2.9 / 5
Corporate Values

Overview

Vavana has a consumer rating of 3 stars from 14 reviews indicating that most customers are generally dissatisfied with their purchases. Vavana ranks 385th among Women's Clothing sites.

  • Service
    6
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    7
Positive reviews (last 12 months): 44.4%
Positive
4
Neutral
0
Negative
5
View ratings trends
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How would you rate Vavana?
Top Positive Review

“Love my harness!”

Stefania L.
9/13/20

My husband surprised me with some super hot leather harness and handcuffs. These were a big hit in the bedroom! He said they arrived a couple of days late, but IM IN LOVE!

See positive reviews
Top Critical Review

“Poor quality”

Jenna D.
7/2/21

Shipping took forever which was not a huge deal. The lingerie set isn't even close to the image and I'm not talking about the difference between the model's body and mine. The bra too in the picture has curved cups; in real life it is a band of plan black elastic that goes straight across your underboob. The underwear in the pic has 4 straps on each hip; in real life there are 4 on one side and 3 on the other lol. The quality is laughable. Total waste of money.

See critical reviews

Reviews (14)

Rating

Timeframe

Other

jennad76
1 review
0 helpful votes
July 2nd, 2021

Shipping took forever which was not a huge deal. The lingerie set isn't even close to the image and I'm not talking about the difference between the model's body and mine. The bra too in the picture has curved cups; in real life it is a band of plan black elastic that goes straight across your underboob. The underwear in the pic has 4 straps on each hip; in real life there are 4 on one side and 3 on the other lol. The quality is laughable. Total waste of money.

Value
Shipping
Quality
nicoled1134
1 review
0 helpful votes
December 9th, 2021

Let's start with the fact that I had the company ship to to me twice because the first time they messed up my address and it got shipped back to Hong Kong. Then the second time they messed it up again but I was able to reroute it to a postal office for pick up. Once it finally came, and I'm talking after a full 2 month wait, it is so cheaply made. Vegan leather my ass. It's SO tight. I'm not a twig but I have a small waist and I have to have it on the most loose setting for each buckle and we got some serious muffin hips happening. The wrist cuffs are even worse than the harness itself. Way too over priced for what I got and their customer service was absolutely terrible. Would never recommend this to a friend, honestly. Wouldn't recommend it to my worst enemy.

Tip for consumers:
Just don't do it.

Service
Value
Shipping
Quality
stefanial2
1 review
0 helpful votes
September 13th, 2020

My husband surprised me with some super hot leather harness and handcuffs. These were a big hit in the bedroom! He said they arrived a couple of days late, but IM IN LOVE!

ashleys1228
1 review
0 helpful votes
November 4th, 2021

The point of this ‘shop' is for people to order and once the product comes the items will be too small! Their largest size is pretty much an XXXS. You won't be able to get a refund because they're policy is put in place so that once you receive the product you cannot return or exchange. Save yourself $200+ and shop somewhere else - you will thank me in the long run. The items themselves are shipped from china as well, pretty much an overpriced WISH except WISH will actually refund you.

DO NOT ORDER FROM HERE.

Sincerely from someone who ordered and is now out $278.

Tip for consumers:
Do not use this site. Buy from somewhere else and save yourselves the time and money.

Products used:
None, all items did not fit.

Service
Value
Shipping
Returns
Quality
brookel78
1 review
1 helpful vote
August 10th, 2020

Absolutely terrible customer service team. Never respond. Over 4 months I waited for my package to arrive, and when it did arrive it was terrible quality. It was from ALI EXPRESS (not even Vavana) so they obviously purchased it from them and sold it as their own.

It states on their website after 35 business days if your item has not arrived you are entitled to a full refund. 4 months later still waiting for my refund. The item I received (which I paid over $80USD for by the way) was damaged and had burn marks on the side of the item like it caught fire somewhere.

Trust the reviews you see about Vavana online and DO NOT purchase from them.

melissias
1 review
0 helpful votes
May 20th, 2021

I just had to leave a review for vavana, I've been a long term customer placing over 11 orders over the past few years, but their customer service team has really stepped it up to help me recently. They were incredibly fast to resolve an issue with a missing package providing quick service, kindness and impressive turn around time in getting me my order! They were very responsive via email with around the clock help (even responding to my emails at 10 PM) to get my order re-shipped. Thank you!

victoriap292
1 review
0 helpful votes
March 8th, 2021

AWFUL DO NOT BUY! Order still pending fulfillment placed in beginning Jan. Lacks customer service support. Refuses refund. Took over a mth. For reply. Still haven't corrected or fulfilled my order placed in Jan.

Tip for consumers:
Plenty of other sites to purchase from.

Products used:
None

Service
Value
Shipping
Returns
Quality
kaitinm
1 review
3 helpful votes
June 19th, 2020

It's been three weeks since I placed my order and I have not received it. I have tried emailing and sending a message on instagram and they will not respond to me. Will be reporting as a scam if I do not hear back soon. Would not recommend purchasing from this site and I definitely will not purchase anything from here again.

barbaras2298
1 review
0 helpful votes
May 26th, 2021

My best friend told me about this website. After seeing some of the stuff on her I decided to try it. Ordered a white dress. Although it arrived a few days later than anticipated the dress is perfect. The color is vibrant and the fit is perfect. I normally wear a 12 in jeans and ordered a M in this dress. Not super tight through the chest and arm holes, and the flare at the bottom is super flattering for someone with bigger hips like myself. Breathable and comfortable to wear for long periods of time. I want one in every color!

Service
Value
Shipping
Returns
Quality
taiellah
1 review
0 helpful votes
June 9th, 2021

I bought an item in November, 2020. It is now June 9th 2021 and I STILL DO NOT HAVE MY ITEM after countless emails. They will not give me my money back and will not give me another item and back in January said that they'd sent another item and then stopped replying to my emails. ABSOLUTELY DISGUSTING.

Tip for consumers:
just don't buy from here

Products used:
NONE - never received

Service
Value
Shipping
Returns
Quality
johnm7407
1 review
0 helpful votes
May 26th, 2021

Ordered from of their intimates for a photoshoot. Usually I'm an xs or a small. I got a size small and it fits well. The bra & underwear straps are really stretchy and a little baggy when I lay down. Overall this set is perfect for photos and cute and pretty comfortable if you're looking for something to take photos in.

Service
Value
Shipping
Returns
Quality
scarlettb27
1 review
0 helpful votes
September 9th, 2020

I saw some bad reviews here, so I was a little skeptical. After i saw them I emailed the company and they got back to be within a couple hours. They assured me everything was in order and that the reviews are from people frustrated with delayed shipments due to covid. A week later everything arrived and couldn't be happier. I will be ordering again.

jamesr2541
1 review
0 helpful votes
May 20th, 2021

During these times of covid - I can't tell you how most retailers takes months to refund you - but not VAVANA - not only was their customer service incredible - they were kind - did the refund within 24 hours - because of their great customer service - as opposed to many other major retailers!

jessicaw478
1 review
0 helpful votes
November 20th, 2019

I ordered some items from the intimates collection for my birthday. My boyfriend and loved everything. Will for sure order again.

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3.0
14 reviews
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