Very Crate

I ordered this product 7 months ago and after 20 or more emails in regards to me NOT getting the product I ordered and paid for... All I got was lies! They took my money and now the email server says it not a valid email! I hope the Federal Bureau of Investigations burst them and shut them down! I still want my money back! And then some for all the stress thus has caused me!

Do NOT attempt to purchase ANYTHING from Very Crate! They're VERY GREAT at robbing people!

I have contacted their customer service email and have received canned responses. Supposedly my order shipped May 19th. I requested cancellation several times and now the tracking link says the shop doesn't exist. I'm contacting the BBB in Fremont CA on Monday. Very Crate's address is 2867 Sterne Place, Fremont, CA *******. If I could leave negative stars I would.

So very disappointed and now pissed!
Placed an order back in May and I still haven't received the product. Now they are giving me the "run-around" since I requested a refund back in June. I have a long feed of emails from them, telling me "this matter is being investigated by management". What a bunch of crap. I've called them as well, and yes the same damn recording everyone else is getting. I guess I'll just flood them with emails every day to remind them how totally fk'd up this is!

Ordered during the pandemic, back in April from an instagram ad. Its July 16th and I still have not received. No customer service. Clicked on their FB link it takes you to a page for dogs. I'm disgusted and will be reporting them. What's funny is that their website tells you not to contact your bank or something like that and just wait for it to come so you can return it. Very mad at this whole thing. They took advantage of the pandemic.

Took forever to arrive, couldn't get a straight answer from the company despite numerous emails. Used it 1x. HASNT worked since! Utter crap! It's a ripoff!

Ordered This on April 4. It didn't come until May 20th. Never got the foot tub and I could order for extra cost. The promo did not say that. So was not what was expected. Lots of warnings for physical harm if you don't follow directions. They did give me a few dollars refund when I threatened to cancel. Lots of blame on Covid-19. Good excuse and that's the only thing that was timely for the company. My advise, do not order. Very sorry I did.

Do not shop with very crate i ordered the foot detox i paid for fast expedite and it took 5months then i only received partial of the order. The kit with no foot soaker. Complete rip off. Try to contact the company all sites are down. Worst customer service of my life. Don't waste ur money you will not get it back

Took over two months to receive product! Not informed the bath did not come with detox machine! When finally able to use it didn't work correctly. Lights Nvr change color as said! 2nd time to use didn't stay on or work at all! Contacted customer service via email which is only way, and still almost full week later no response! Do not give them your money

Ordered March, 31,2020 took my money right then, nothing was mentioned about shipping delays etc. I have called the customer service number and get a recording, send emails and get canned responses. Asked for a copy of my shipping label received that from Jasmine Q from *******@verycrate.com went to the USPS tracking site and they are awaiting the item. It is now May 28,2020 and still not in the USPS system. I have sent all my documentation to the State's Attorney General.

There are two strong reasons not to purchase this product. 1) It creates the appearance of fake toxins in the foot bath to make you think it is cleaning out your system. 2) The company is unwilling to cancel orders -- I sent multiple emails to them with automated responses which ignored the substance of my request. Dont make the same mistake I did.

I order two footbaths from them on the 12th of March and they've done nothing to resolve this situation except ignore me after taking my money. Their policy says 30 days is the limit to complain yet their website says that it's going to take longer because of covid but they haven't changed their allowance for complaints to be any longer. Terrible to non existent customer service.

This company is the worst! It took over 3 months for me to get the product. I tried to return it and after almost 1 month of them ignoring me, they emailed me and said they won't take my return and to give it to someone else. This is the absolute worst customer service I've ever received! Don't even try to email them or expect a response! It is a total waste of time! They will ignore you.

I placed my Order 4. 12. 20. I opened the box to look at it and realized I needed the tub. I couldn't afford more so replied to them to get a full refund- I sent an email- no response after 3 days. Sent another no response after 3 days again. Sent another stating i was angry and finally a response. We went back and fourth for days. They requested a pic of an unopened box. I told them i opened it to see what was. They said they couldn't refund me. What the hell is that bull crap! I told them the piece in a sealed bag was still sealed and wires wrapped. How can you know- Do not be taken by this company. Mary

This thing is absolute crap! I never even used it, but I did test it out with no body parts in it to see what happens. Sure enough, the water turned yellow and brown. All on its own. Clean filtered water! I emailed Very Crate and it's been over a month already and they have been giving me the run around, they won't give me a refund, and now they are not even getting back to me. This company is a scam! DON'T BUY FROM THEM!

I filled this tub with water and added the salt then set this on my kitchen counter. It started changing colors with seconds. I read reviews that the water only changes color if your feet are in it. NOT TRUE!

I gave this company a 1 only because I had to mark something. I ordered my spa in May about the first week. On May 19 it was tracked to California and nothing after that. I've contacted very crate about four times. I've asked for a refund and was told I couldn't get one because the order was shipped. They so said they couldn't track it anymore because the carrier couldn't track it. Here it is July and I haven't received either nor have I been contacted by Very Crate. Poor business

I placed my order on May 28. I started tracking the shipment. Looked as if it were in Inglewood Ca from June 4 thru June 27. Now supposedly it's in Brisbane since June 27 today is July 16. I have emailed several times. Then you get that bull$#*! automated response. I wish I would've seen these reviews before I flushed my money down the toilet.

This company steaks your money and never sends the product or replaces it if it lost in the mail. This company is a rip off

I wouldn't order this, I ordered it and it took almost 4 months to get here, then I saw on the news where the color does not come from your feet it comes from the inside medal of the machine. It's fake. I tried to send it back because most companies have a 30 day return, guess what they only will take it back if it hasn't been opened. Out almost $100 for something fake. It's a complete scam

HORRIBLE! Don't buy from here. I'm going on for months and still haven't received! HORRIBLE! The lady that responded twice is a joke!

They don't have a phone. Number their page doesn't exist anymore...& There no way to communicate after paying... They are pieces of $#*!!

This is a scam! I am so angry that I wasted my money on this product. It took over 3 months for the product to come. In the meantime, I had asked for a refund. They didn't honor it. When I mentioned an attorney, all of a sudden my product was on the move to me. I received it 3 1/2 months after purchase and I've asked for a refund. I no longer want the product and no one is returning my calls or emails. I'm sure they are waiting for 30 days to pass so they can tell me that they can't refund me my money. DO NOT PURCHASE!

AFTER TWO MONTHS OF NO REPLIES, BULL$#*! RESPONSES, AND THE STATUS OF MY DELIVERY NEVER BUDGING PAST "LOS ANGELES WAREHOUSE", I disputed the $101 with my bank. Two months later it arrived. Bought Epsom salt (for $101, they couldn't include some?) and was psyched about soaking my sore feet. The unit didn't work! The lights went on and off. That was it. End of story. I threw it all in the wastebasket. I estimate the piece of plastic costs $5 to manufacture in a Chinese factory. Criminal.