VictorianPlumbing.co.uk

Well i have purchased so many items from this web site new i buy a new home and all the products are good. And their service and delivery time is really awesome. You will also get the demonstration for how to fit the product from their product page.

Well i can recommend for all to just visit this site for once. For buy products and taking review or for the bathroom product knowledge.

I ordered multiple furniture items, only to receive them all damaged. This forced me to replace them, causing significant delays in my construction project as my builder had already planned around the original delivery. Despite multiple replacements, the issues persisted, with a faulty shower tray being the final straw. Instead of adequately compensating for the faulty items, the company offered a mere £50 refund, far below the actual cost. I strongly advise potential customers to avoid this place to prevent encountering similar frustrations and setbacks.

I have items delivered via pallet that need returning. Victorian Plumbing will not, under any circumstances, assist with returning the items. This leaves the consumer searching online for a pallet delivery company, some of which refuse to deliver to Victorian Plumbing because their returns logistics are so bad. Their competitors offer a cohesive returns process. If you think you may need to return something, save yourself the headache and avoid Victorian Plumbing.

Arezzo shower unit. The thermostat and check valves arrived faulty. Spent lots of money on plumbers to diagnose it - but Victoria plumbing are
Ignoring my request for replacements parts. £2,500+ of bathroom produces ordered and zero customer service.

If I could give them no stars I would.
I ordered an aurora stone quadrant shower tray with riser kit - the first order arrived with the shower tray totally missing - so I contacted customer service via chat as there is no telephone number to contact them on ( and now I understand why)
After talking to customer services - sending various pictures in of what had been delivered the customer service rep Nick was his name ordered the replacement shower tray or so we thought. Anyway today the 'aurora ' shower tray was delivered but in actual fact it was the pearlstone shower tray. I immediately went onto chat sending in proof of my order - the invoice note - email received from them etc saying that the wrong item had been delivered. We chatted online to a person called Nat Wilding who asked for proof our order and pictures of what had been received. I kindly did as he asked and he told me that they were the right parts and what we had ordered. They were not the name and part number was incorrect and the shower tray would not fit as it was wrong. No matter what we said or proved he was adamant and argumentative and not once apologised or even tried to correct their mistake. It got to the point where I sent over about 12 pictures of the order we made and paid for but he was having none of it at all. In their website it clearly shows the aurora model and the pearlstone model - and no matter what I said he just kept saying the order that they had sent was right and that was what I ordered. Let me tell you it most definitely was not and I will attach pictures of the order, receipt and email of what I ordered and paid for. Now we are stuck with a shower tray that we did not order that they replaced incorrectly from their initial $#*! up of omitting the shower tray from our initial order. Their customer service is non existent - their website is false advertising as you do not get what you order and pay for - staff it's rude ignorant and thick with no common sense - the whole company is a joke and should be avoided at all costs.
The customer service rep was condescending and all in all Victorian plumbing are a company that you should avoid at all costs. Trust pilot is full of reviews that I doubt are trustworthy and true.

They refused to accept my return and would not refund. The corner shower caddy which was advertised as a strong suction caddy not requiring drilling and screws did not work. It wouldn't stick. So. Sent it back expecting a refund as something that didn't deliver on its promise. But no! They have refused a refund. They sent me very blurred photos of the shower caddy. There was no clear evidence of any damageThe box I sent it in was perfect even in the photos so how had the damage occurred? The return was made within minutes of discovering that it didn't work.
This is very u trustworthy company. Do NOT buy from them.

Never would buy again. Bought a bathroom. Shower fitted into tiling. Shower head broke - NOTHING else fits as they are totally non standard sizes. Faced with breaking tiles and replacing the whole thing.

Was advertised as a 5 year warranty. Started to rust inside the warranty time. Manufacturer stated the bathroom radiator should be constantly wiped totally dry! The breakdown of the coating, they say, is down to moisture (in a bathroom!) Refused to replace or refund...as did Victoria Plumbing. Second time they have refused to refund or replace. A bathroom cabinet was damaged when opened but because it was signed for before opening...refused to replace. Won't use again.

So i bought a freestanding bath tap and a basin mixer from Victorian Plumbing for almost £600 in the aggregate. Same range and both became faulty in under two months of use. Victorian Plumbing accepted responsibility as a product defect- but due to the fault and nothing else in their range being suitable for the style, i asked them to reimburse the monies spent and cover reinstallation costs. The latter was challenged but they asked for an invoice and i provided this to them. I'm now nearly a month down the line and they are not responding - even on the reimbursement and even after admitting fault. Their non-response has now got so bad i'm left with no alternative but to pursue a credit charge card back claim due to their utterly terrible customer service.

All in all a terrible experience with appalling customer service. I originally logged the fault over two months ago with no resolution to date. Avoid at all costs.

UPDATE (AS AT 28 SEPTEMBER 2022): I'm still awaiting resolution of this (five onths now). The answer below from the customer services person simply puts back the process - they email and then leave you to stew for 4 weeks at a time, ask for more information and then do the same thing. It's a process designed to drag out the issue so it is dropped - which is frankly awful.

I am very disappointed in Victorian Plumbing's customer service. We bought a product based on the information provided on their website; one of which states the product has a guarantee of 5 years. The product became faulty and defective within the 5 years yet Victorian Plumbing are not offering any compensation due to the manufacturer of the product going into administration. This is not our problem and is a business risk that lies solely with Victorian Plumbing.

Toilet and cistern delivered smashed into multiple pieces. Paid £224.79 for it (including a pan connector) Contacted customer services and asked for a refund as I couldn't wait another couple of weeks for a replacement. After 5 days I was told via email that my refund would be £143.97. Asked why it wasn't the full amount multiple times but not had any response. Also asked when the pallet of broken pieces would be collected but again no reply. I am over £80 out of pocket and stuck with a pallet of crap that I will have to dispose of. There is no phone number on the website or on any emails or documents. Terrible customer service. Avoid at all costs

Don't use, a scam artists as. They drop fault products and don't care.
Bought a product and they sold me a faulty one. After weeks of chat, they just did not want to admit it is faulty and stuck with a product i can't return. Be very carefull with these guys, there products and quality of products is gone down the drain. Can't trust them

Cistern condensation making puddles on the floor. Victorian plumbing response: have a cold bathroom (words to that effect.)
The operating handle turns 360 degrees. V's response: fix handle at 6o ' clock not 9o' clock. Plumber says impossible. No other way to fit it than the usual horizontal. Besides which, the toilet lid hits it in the upright position. V says that's the design. V has played me for a fool with no suggestion as to how these problems can be overcome. Pity as I've had really good items in the past but I can't trust them with another order.

When the goods have left their warehouse the delivery nightmare starts. Three times the courier company promised to deliver and failed to turn up. They finally delivered without any notice. Victorian Plumbing did nothing to help other then to refer to the courier companies website. Very poor customer service and will avoid using them again.

UK's largest online bathroom retailer - Victorian Plumbing. Well, my experience isn't one of those 4* unfortunately. Somebody recommended them as they deliver pretty fast, not in my case.
First of all, upon placing the order I find out that express or any 'speedy' delivery isn't an option for me even though it advertises as next day delivery, which I understand, living in Highlands there is no 'next day' delivery option. That's fine. When I asked member of customer managing team (oh don't you try to ring them, its just simply impossible to talk to anybody over the phone which is frustrating!) when I could expect delivery to arrive or pay extra for sooner delivery they can't help or provide with any information whatsoever about this - delivery between 2 to 10 working days,that's it.
Secondly, as largest UK's retailer communication is just simply not there. A customer service member rang after I placed the order and informed me they only have 3 boxes of tiles I need, the rest will arrive at later date but hey, we can now pay extra for express delivery for those tiles they have available, so we did. Now there is an express delivery option to my postal address? Great I thought! Or perhaps I shouldn't have been that excited as yet. Looks like they might be confused. Anyways 3 days later order hasn't arrived. I'm thinking: ''what's going on? Let's get in touch with another member through chat option '' which by the way isn't great. It keeps on disconnecting so you find yourself explaining the same thing over and over again to different people. I got there finally only to find out my order isn't arriving! Why? Well, they only have 1 box of the tiles! Not even 3!
I mean, come on! The largest retailer? 1 box of tiles? And that isn't arriving either I was told. So so disappointed and frustrated with the chat people who can't or don't want to help. You ask for order number but can't you find it if I give you my details? Don't ask me to look it up in my emails! I don't want to be disconnected again! Please do your jobs and help those customers as the chat thing isn't working! Especially when you have busy life and can't keep your phone going into sleep mode so you can stay connected! Let's not mention the builder who is waiting for the tiles to arrive before he's off for another job.
Doesn't look like I will be choosing this company again. 1 off experience. Thank you.

I had a bath that was damaged in transit and was expecting trouble after reading some of the reviews, The telephone contact took a while, but once I got through to customer support (Lydia Mathison) we sorted the problem over a few emails and they sent a replacement. I have used the site since and have had good service

This is an aggressive on line retail business that spends much of its time focusing on Google ranking and burying bad reviews. Once an item is ordered it's impossible to talk directly with anybody as everything is done via a painfully slow live chat system. There is literally no phone number on their site. Prices are competitive but the after sales service is so poor it's not worth it. They managed to deliver three sinks all smashed to pieces to me in a week. What should have been a simple order took over my life. Eventually I could stand it any more and asked for a refund. I'm not sure when I will receive this. I now have ordered a sink from another company which is a different size so have further work to do installing. I will never use them again.

They are scammers who do not get back to you and will not provide a refund. They even write fake responses on review sites.

So after 20 months of actually using my bathroom the valencia vanity units stone resin single piece top has picked stains from vanity product containers. It's almost like they have bleached in and the stain is definitely not budging.

I live alone so this hasn't even had excessive use and is certainly not fit for purpose given the delicacy described above.

Update:
I have been in contact with Victorian Plumbing who could not answer the simplest of questions and refused to help in any way. The bottom line is this product is not fit for purpose

Absolute joke of a company who sell faulty and cheap products that are not fit for purpose.
We purchased a bathroom suite from them just under 3 years ago and have had nothing but trouble with all the taps that however many times you replace the cartridges or entire taps they still drip again after a few months. All taps (basin & bath) have now been replaced. 3 plumber visits and also changed cartridges myself, no drips for 2 days and now the shower is dripping through new bath taps. It's not possible to speak to a real person, all complaints are handled by email, they just keep sending out replacements that also don't work.
Also had two toilet seats that don't fit properly and just end up breaking.
Awful company and joke products, AVOID!

Items in the same collection, do not match! Beware!
Delivery service is appalling
Customer service is good, until you part with your money.
Quality of goods is mixed

Their 'Arezzo' items do not match in colour or material. When I complained, they said it's not their problem, they order the pre-made items in from lots of different companies, market it as the same collection, then ship it off to you, denying having any responsibility for what they sell. Some items in their brass are bright gold metal, some a softer gold colour metal, others a brushed gold plastic. So beware if you want a matching bathroom.

The delivery service is appalling. Victorian Plumbing claims the delivery drivers will wait for you to check over the items, but they just dumped them off the lorry into the middle of a communal carpark and pretty literally, ran off, despite us having a garage they could have loaded into. The order was in a wooden frame and pallet, higher than the ceiling of a standard garage, so the whole order had to be dismantled in the carpark to store, and bathroom units are not light or easy to move, so if you are not able to lift very heavy items on your own, beware, as they are prepared to leave it in a dangerous place.

Customer service is good…until you've parted with your money. When placing an order, they will reply quickly and their customer service representatives are helpful. As soon as you have any problem with your order, they put you in contact with their most frustrating members of staff who pretend not to grasp very simple things. With our complaint, as we had fitted the items, they said they would not do anything at all, which I understand. Our main gripe was getting them to accept responsibility and produce a disclaimer that items may not match, so other customers are not in the same situation. Also, once you have ordered fixtures and fittings and arranged a whole new bathroom to be fitted, it's not as simple as sending the item back once for a refund while the project is ongoing, as that still means you would have to attempt to source a better matching from another company. Our bathroom order with the company was to a value well over £3,000 and they offered us £20 purely 'as a goodwill gesture,' but still denied it was their duty to check collections match. Not sure how £20 can make your all your taps, flushes, towels rails, hooks, plugs all suddenly bathroom match!

Some items we are very happy with the price and quality, just a shame you cannot rely on an online retailer in what they are selling. Tread with caution if you order from them!

Shockingly bad customer service, if you can call it that. Short shipped a wall panel, didn't provide a phone number to call on and when you email they don't bother getting back to you for days on end. Utterly rubbish - go to Screwfix!

Ordered items for a bathroom renovation, toilet arrived smashed to pieces, it took Victorian Plumbing 3 weeks and a lot of chasing from me to send out a replacement and I was left to dispose of the damaged item myself.
Other items I ordered were such poor quality my plumber refused to fit them. They make it almost impossible to do a return, which you have to organise yourself, which for large items is extremely difficult. Asked customer service for some guidance they repeatedly send me a copy and paste of the return instructions which are useless. Asked them to provide me with dimensions and weights of items so I can organise a return, which they will have in their system, they refused to provide me with them.
Customer service take days on end to reply, if they even bother.
Awful experience, which has set my project back a month and has seriously inconvenienced me, still struggle to return the items.