• VikingBags

VikingBags

Overview

VikingBags has a rating of 4.1 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VikingBags most frequently mention customer service, sissy bar, and good quality. VikingBags ranks 7th among Motorcycle Gear sites.

  • Service
    37
  • Value
    38
  • Shipping
    37
  • Returns
    24
  • Quality
    38

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 94.1%
Positive
16
Neutral
0
Negative
1
31
See all photos

What reviewers want you to know

Positive highlights

  • I have bought several products through Viking bags, I am extremely happy with all the products I have purchased.
  • Their customer service rep Scott Adam also followed up with my purchase, so pretty good there too.

Critical highlights

  • Customer service is about the worst I have ever dealt with.
How would you rate VikingBags?
Top Positive Review

“Very Satisfied”

Ken B.
1/6/24

Fast Shipping, well packed and secured packaging. Iron Born Blade Sissy Bar looks great and fit perfectly. Medium Patriot bag exceeds quality and storage expectations. Highly Recommend!

Top Critical Review

“Terrible Returns Policy, Slow Customer Support”

Ava G.
11/15/23

This company's return policy is terrible. If you buy something, be sure you won't return it. When you return something you will have to pay for return shipping, and they take forever to process your return. It will be several weeks before you get your money back. If you contact customer support, it will be multiple days before they respond.

Reviews (182)

Rating

Timeframe

Other

Reviews that mention popular keywords

viking bags (62) scott adam (25) customer service (63)
Thumbnail of user kenbriggs2000
1 review
0 helpful votes
January 6th, 2024

Fast Shipping, well packed and secured packaging. Iron Born Blade Sissy Bar looks great and fit perfectly. Medium Patriot bag exceeds quality and storage expectations. Highly Recommend!

Products used:
Sissy Bar and luggage

Service
Value
Shipping
Quality
Thumbnail of user brittany05mustang
1 review
0 helpful votes
February 8th, 2024

Dirt Man Motorcycle bookbag - It feels great when wearing it as a stand alone bookbag and having the adjustment with chest straps make it convenient for my husband and I to swap the bag between the two of us and have a perfect fit. The over the shoulder straps with extra padding keeps it from digging into shoulders when loaded heavy. It is comfortable on the bag and doesn't move around. Decent amount of space for a smaller bag, has cupholders, and additional rings for added clip on storage. Great product!

Products used:
Dirt Man Motorcycle Bookbag

Service
Value
Shipping
Quality
Thumbnail of user eleven10garage
1 review
0 helpful votes
February 29th, 2024

Viking bags products are excellent and they have a great customer service team and quick turnaround time on shipments.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickr1030
1 review
0 helpful votes
February 8th, 2024

We received an awesome bag as a gift to our charity event. We auctioned it off and raised and extra $200.

Thanks

Thumbnail of user frankbellini1964
1 review
0 helpful votes
January 13th, 2024

Viking Bags have been an amazing company to work with and we are proud to have them as a sponsor of our Combat Veterans Chapter and for our Annual SOHO Ride Veterans charity event during the 1st weekend of the Myrtle Beach Bike Spring Rally.

The perennial favorite amongst our membership is the DAGR line of touring bags. The quality and workmanship of this product line is incredible. The bags hold up well for long haul riding and they have plenty of room to augment tour pack and saddle bag storage. Plus, they are easy to attach and remove during layovers and overnight stays.

Viking Bags is setting the standard for motorcycle storage bags.
Check them out, you won't regret it.

Products used:
DAGR Bag line

Service
Value
Shipping
Quality
Thumbnail of user joannw273
1 review
0 helpful votes
January 23rd, 2024

Great products with customer service who I have corresponded with numerous times and have never had an issue. Viking is one of our go to when we are looking to upgrade luggage etc

Products used:
We have purchased two saddle bags, a backseat travel luggage

Service
Value
Shipping
Quality
Thumbnail of user knoblemoto
1 review
0 helpful votes
October 28th, 2023

I picked up a back pack/ sissy bar bag from them. This is a great product, that appears to be really quality! Great product!

Service
Value
Shipping
Quality
Thumbnail of user lj302
1 review
0 helpful votes
October 8th, 2023

I have several Viking Bags I use on a regular basis. Compared to other brands you cant beat the prices and I highly recommend them!

Products used:
Aissy bar bag & back pack/sissy bar bag

Service
Value
Shipping
Quality
Thumbnail of user jong52
3 reviews
25 helpful votes
October 3rd, 2023

I got these bags and had a few issues at first but customer service got with me and took care of everything and replaced the bags. I love these bags. Big and roomy. Make sure you use lock tight to make sure they don't shake loose.

Products used:
Leather wrapped hard bags

Service
Value
Returns
Quality
Thumbnail of user omarl15
Omar L. – VikingBags Rep

Hello Jon

Thank you for taking the time to share your concerns and provide feedback regarding your recent experience with our product. We deeply regret the issues you've encountered and any inconvenience they may have caused.
We would like to extend our sincere apologies for any frustrations you've experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving these issues to your full satisfaction. We take your feedback seriously and would appreciate the opportunity to discuss these concerns with you further.

To ensure that we fully address your specific issues, we kindly request that you provide us with additional details, including any photos or information that can help us better understand the problems you're facing with the product. This will allow us to work towards an effective and lasting solution.

Please feel free to reach out to us with the requested information or any additional details, and we will prioritize your concerns. Your feedback is invaluable in helping us improve our products and service.

Once again, we apologize for any inconvenience you've experienced, and we look forward to the opportunity to rectify the situation to your satisfaction.

Best regards,
Viking Bags Support

Thumbnail of user vk97
3 reviews
0 helpful votes
September 20th, 2023

I love their Throw Over Saddlebag. Ann reached out to me and offered this bag. This bag was fitted perfectly on my motorcycle. I would give 10/10.

Tip for consumers:
I love them

Products used:
Saddlebag

Service
Value
Shipping
Returns
Quality
Thumbnail of user jims2444
3 reviews
0 helpful votes
September 20th, 2023

My dagr is still in good shape even after a long time. The price was also reasonable. I would recommend Viking Bags to every good biker.

Tip for consumers:
Good bags

Products used:
Bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickn246
0 reviews
0 helpful votes
June 27th, 2022
Verified purchase

I bought the Viking Essential Side Pocket Large Leather Motorcycle Saddlebags for a 2021 Harley 883 Iron. Also bought directional relocation kit. Spent $400 +. Could not install myself. Cost me $534.00 to have installed. The don't tell you that you have to cut the original license plate bracket off directional. Be careful ….

Tip for consumers:
Installation video not accurate very misleading

Service
Value
Shipping
Quality
Thumbnail of user dominickt36
3 reviews
0 helpful votes
September 20th, 2023
Verified purchase

Their Tactical backpack was great and the winner of the event was also pleased with the bag. Great company.

Tip for consumers:
Great shipping

Products used:
Bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user avery2646
1 review
1 helpful vote
November 15th, 2023

This company's return policy is terrible. If you buy something, be sure you won't return it. When you return something you will have to pay for return shipping, and they take forever to process your return. It will be several weeks before you get your money back. If you contact customer support, it will be multiple days before they respond.

Thumbnail of user omarl15
Omar L. – VikingBags Rep

Hello Ava,

Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced with our return process. We genuinely value your feedback and want to make things right.

Upon reviewing our records, we couldn't locate a return form for order #600609. It's essential to us that you have a positive experience, and we want to assist you with your return promptly.

To expedite the resolution, could you please provide additional details or contact our customer support team directly? They are available to assist you with the return process, address any concerns, and provide updates on the status of your return.

You can reach our customer support team at888-208-1949 or support@vikingbags.com. By connecting with them directly, we can ensure a more personalized and efficient resolution to your situation.

We understand the importance of your return, and we are committed to making this process as smooth as possible for you. Thank you for your understanding, and we appreciate the opportunity to assist you further.

Best regards,
Vikingbags

Thumbnail of user ottied3
2 reviews
0 helpful votes
August 29th, 2022

A little slow processing, shipping & updating their website in my opinion but reasonable.
I have an 04 Road King with the full detachable windshield and they fit perfectly.
Not made in the USA so we'll see how they hold up.
Good fit and looks, a little pricey for what they are.
Overall I'm happy so far.

Service
Value
Shipping
Quality
Thumbnail of user caroljh
1 review
0 helpful votes
May 18th, 2022

I ordered a seat for my Harley sportster 72. Didn't fit as they said it would. Been trying to return/exchange it for three days now. Haven't heard anything from them. It shouldn't be this difficult. Frustrating..

Tip for consumers:
Definitely not OEM.. don’t think it’s going to boot right up..

Products used:
Sissy bar even though it came in bent I made it work..

Service
Value
Shipping
Returns
Quality
Thumbnail of user authers7
2 reviews
1 helpful vote
January 14th, 2021

I caught the bug of going on adventurous tours on my bike since I was very young. For my vocational trips, I needed to carry a lot of my stuff. I ordered a large-sized Sissy bar bag from Viking Bags for that purpose. It arrived earlier than expected and the quality exceeded my wildest expectations. A rigidly made sassy, clean, spacious, and very good looking bag that actually worths every penny. Thank you VikingBags. I will Buy more from this shop.

Products used:
Sissy Bar Bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user franka907
1 review
0 helpful votes
August 27th, 2022

2 months old Viking saddlebags have heat bubbles on both lids. Called Viking and they said to mail them back. I explained to them I'm on a cross country road trip. Just mail me the lids and I'll send the defective ones back. That I need my bags for my belongings. They said no to the lids that both bags have to be sent back. They offered me $100 refund. So u had to except the offer. I really had no option at the time.
I think that Viking could have recognition my situation and work with me better

Tip for consumers:
Don't buy molded plastic
These bags are made in China, if I knew that I would have never bought them

Products used:
Viking Saddleback

Value
Shipping
Quality
Thumbnail of user omarl15
Omar L. – VikingBags Rep

Hello Frank,

We would like to help you and and further look into your bag issue. Please contact us at 888-208-1949, please ask for omar.

-Thank you

Thumbnail of user eugenec193
1 review
0 helpful votes
February 11th, 2022

If you are out to make a long motorcycle trip, a pair of good quality saddlebags will make your ride more comfortable and efficient. These luggage bags fulfill your demands of carrying all essentials with you on your trip. I have bought these leather Viking Bags hard saddlebags and I'm completely loving this product. This company offers the best quality products at comparatively cheap prices as compared to the market. Highly recommend these saddlebags. "

Tip for consumers:
Same size fits

Products used:
Jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user thekingofcamo556
1 review
0 helpful votes
October 7th, 2023

Viking Bags is a great company. I received the Viking Patriot Medium Motorcycle Backpack.
This bag is actually quite awesome. It has a top zipper so that you can fill it all the way to the top. It also has a slot for a dromedary bag two side pockets both with Molle webbing and laser cut leather, Molly on the back of the bag. Another really cool feature of the bag is that you can unzip it from the bottom, allowing you to access whatever might be at the bottom of the bag without having to take everything out. Zippers are very high-quality and have protective rain covering when you zip them up so that water cannot get in there in case you get rained on. Overall, the quality of this bag is excellent. There's lots of adjustability and it seems to be a very rugged bag with lots of storage options. I would highly recommend this bag to anyone looking for a high-quality motorcycle backpack

Thumbnail of user michael.d
1 review
0 helpful votes
October 7th, 2023

Viking bags has high quality products that not only look classic but also hold up in the elements its a perfect match for my classic styled Indian Scout. Paired with the Viking Backpack I can travel with gear and in style

Products used:
Viking Saddle bags, and backpack

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyg.c
1 review
0 helpful votes
October 13th, 2023

Viking Bags are a honorable company. I ordered a sissy bar bag for my Road King. I was not satisfied with the bag as it was a soft sided bag. Looking at the ad it does not appear to be a soft or folding bag in which they should make one aware of. Viking Bags easily excepted the bag back and I bought #******* which is a huge bag with 3500 ci of space. An excellent very well made hard framed bag for long trips such as 12 days at Sturgis. Although I paid for the shipping to return the first bag they paid to ship the new bag I ordered and honored the price that it was listed for on sale when I bought the first bag. I would easily buy from Viking Bags again -- and again.

Products used:
# 55101

Service
Value
Shipping
Returns
Quality
Thumbnail of user motorsportsnews.net
1 review
0 helpful votes
October 10th, 2023

I got a bottle bag for my bike. It is very well-made and appears to be durable enough to last a long time. Very happy with it.

Thumbnail of user autherd3
2 reviews
1 helpful vote
February 1st, 2021

Placed an order on 24 Jan 2021 and I got my products after 36 Hours days. Received my order within the expected time frame. Will definitely order from them again. Best Experience Recommended.

Products used:
Bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user harryl138
2 reviews
0 helpful votes
October 15th, 2022

I just received the motorcycle handlebars for my Harley Softail bag and the quality was superb but the bolts they sent along did not fit on my bike otherwise, happy experience.

Service
Value
Shipping
Quality

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From the business

Motorcycle Saddlebags for all the major brands are available on cheap prices. Viking Offers huge range for motorcycle leather and hard saddlebags. Shop Now!.

Company Representative

Thumbnail of user omarl15
Omar L.
Typically responds within 8 days

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